Debenhams Car Insurance Reviews

Name: Debenhams Car Insurance
Rating: 4.08

4.1 Rating 1,860 Reviews

79 %

of reviewers recommend Debenhams Car Insurance

Company Reviews

Metrics

4.1

Based on 1,860 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Documents Delivered On-time	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0871 522 5050

Email:

customerservices@debenhamstravelinsurance.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful experience!”

Helpful Report

Posted 5 years ago

“Buried in the small print is a £50 (FIFTY pound) charge for updating the vehicle registration number when changing registration plates to a private registration. More than 10% of the policy cost for the year. Told, almost mockingly, that 'the charge is in the terms and conditions you agreed to sir'. Buried in hte tiny small print - sure. Obvious? No. Told Debenhams to cancel the auto-renew of the policy (due in just 6 months time) and will never use again. £50 here ensures a VERY bitter taste when I've only ever been charged a token admin fee (£15 etc) for this in the past with other companies. Disgraceful!”

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Posted 5 years ago

“Good customer service and good price👍🏻”

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Posted 5 years ago

“They don’t even deserve one star!! If I could put no stars I would!!! Absolutely terrible!!! Their service is an utter joke!!”

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Posted 5 years ago

“Wait time on the phone is a complete joke”

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Posted 5 years ago

“Awful service, asked for proof of name and address, VIN number, photo of car, then more photos of car, proof of occupation. Emailed it all to them then received an email to say that insurance was cancelled as one document had not been received. I had emailed all documents and upon proving this was told that they had not sent it all to their underwriters. A week later they denied this and offered me to reinsure at a higher quote. They lie and and pass the buck.”

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Posted 5 years ago

“Completed Insurance online .Good value. Contacted by customer services to check if I was happy with cover and if I needed any further help. Very polite ,not at all pushy . Great service .”

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Posted 5 years ago

“Customer service is non existent. When you do speak with them the do not understand basic English. So many hidden charges and if you take out a pay monthly plan they will call you up 13 days later demanding the policy paid in full. Very little help”

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Posted 5 years ago

“I really happy Debenhams give me a good offer”

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Posted 5 years ago

“Iam really for the offer that Debenhams gave me is excellent deal I will recommend to anyone I know”

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Posted 5 years ago

“I am very happy about the service”

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Posted 5 years ago

“Got sent a renewal quote overcharged by %120 two years in the row without giving any reason of why this is happening. First time they gave me a discount after my phone call with questions. This time not even going through this as there are plenty of better deals even than my original price. Mind that I had no accidents in my life and ALL details remained the same, same car also. Absolute joke of the company, do yourself a favour and go with someone else!”

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Posted 5 years ago

“Quick & easy to take out my car insurance. Policy only commenced 2 days ago so early days and I have not had a reason to speak to staff for anything.”

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Posted 5 years ago

“Process quick and easy Friendly staff Reasonably priced”

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Posted 5 years ago

“Best price & best service”

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Posted 5 years ago

“This was my first experience of car insurance and am absolutely disgusted with the service and would not recommend at all . I took out my policy and 6 weeks later received a letter asking for all kinds of documents and giving me 48 to provide them . They wanted photo of car , photo of vin of car , photo of log book , proof of address , proof of occupation for myself and named driver … all this was sent over and they were still not satisfied and wanted a photo of the back of the car then they said that the proof of occupation was not good enough and now my policy is cancelled. I will now have to source another insurer which will cost me more money ...”

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Posted 5 years ago

“Very helpful and affordable price even though finance didn't except my credit check they still helped out to pay the whole Insurance in 4 months payment plan. Definitely will recommend to family and friends.”

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Posted 5 years ago

“Really easy to talk to and very helpful great price”

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Posted 5 years ago

“Quick and easy to sign up, customer services are very helpful, friendly and helpfull great company”

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Posted 5 years ago

“Quick, easy and very polite.”

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Posted 5 years ago

Debenhams Car Insurance is rated 4.1 based on 1,860 reviews