Name: Debenhams Car Insurance
Rating: 4.08

“UNBELIEVABLE!! Bunch of cowboys!! Received a letter telling me that my policy had been cancelled, the day before the letter arrived. When I rang them I was told that they hadn’t sent any letter and that the policy was still active. When I pressed the issue as to why I’d received the letter I was told that I was mistaken and that they categorically didn’t send it (even though I was looking at it, with my policy number on it, my registration plate and it was signed by their chief operating officer). At the same time I was told that my insurance premium had increased due to something that was my fault (I hold my hands up to that) but I couldn’t just get the additional amount added to the direct debit unless I paid them £85. At this point I’d had enough so I asked to speak to a manager, after waiting on hold for ages I was told that there was no manager available but I could get a call back from one in 48 hours!!! IVE NEVER HAD SUCH SHOCKING CUSTOMER SERVICE AND DEALT WITH A COMPANY THAT IS AS MUCH OF A MONEY GRABBER AS THIS COMPANY. If I could cancel the policy without being charged an arm and a leg I would.”

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Posted 5 years ago

“UNBELIEVABLE!! Bunch of cowboys!! Received a letter telling me that my policy had been cancelled, the day before the letter arrived. When I rang them I was told that they hadn’t sent any letter and that the policy was still active. When I pressed the issue as to why I’d received the letter I was told that I was mistaken and that they categorically didn’t send it (even though I was looking at it, with my policy number on it, my registration plate and it was signed by their chief operating officer). At the same time I was told that my insurance premium had increased due to something that was my fault (I hold my hands up to that) but I couldn’t just get the additional amount added to the direct debit unless I paid them £85. At this point I’d had enough so I asked to speak to a manager, after waiting on hold for ages I was told that there was no manager available but I could get a call back from one in 48 hours!!! IVE NEVER HAD SUCH SHOCKING CUSTOMER SERVICE AND DEALT WITH A COMPANY THAT IS AS MUCH OF A MONEY GRABBER AS THIS COMPANY. If I could cancel the policy without being charged an arm and a leg I would. DO NOT BUY INSURANCE WITH THIS COMPANY, YOU WILL REGRET IT!!!!!”

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Posted 5 years ago

“Nice and easy to use portal”

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Posted 5 years ago

“Its very helpful and clear. I very happy be whit you.”

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Posted 5 years ago

“Extremely happy”

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Posted 5 years ago

“Very easy to amend details”

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Posted 5 years ago

“Very efficient when reporting a claim”

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Posted 5 years ago

“Very good. Easy car insurance going.”

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Posted 5 years ago

“Superb. Clear renewable information. Just a good insurer.”

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Posted 5 years ago

“So quick and easy to set up my car insurance. So much cheaper than my original quote from my previous insurance company.”

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Posted 5 years ago

“Quick and easy to set up”

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Posted 5 years ago

“Very happy”

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Posted 5 years ago

“Gave me a great price for insurance and nothing was to much trouble on phone when I had problems online will definitely recommend to other people”

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Posted 5 years ago

“Debenhams offered me the same amount of cover as all the other insurance company’s but a good bit cheaper.......delighted!”

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Posted 5 years ago

“Very happy with the competitive price and a lower premium than my previous renewal. Thank you”

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Posted 5 years ago

“Great, easy going service!”

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Posted 5 years ago

“It’s a good company with great service and price”

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Posted 5 years ago

“Fantastic and easy to use website, will definitely recommend to friends and family”

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Posted 5 years ago

“Excellent service and easy to use website”

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Posted 5 years ago

“It’s take me 2 weeks to contact copart through your company and my phone bill cost me £50+”

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Documents Delivered On-time	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Debenhams Car Insurance Reviews