Debenhams Car Insurance Reviews

Name: Debenhams Car Insurance
Rating: 4.08

4.1 Rating 1,860 Reviews

79 %

of reviewers recommend Debenhams Car Insurance

Company Reviews

Metrics

4.1

Based on 1,860 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Documents Delivered On-time	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0871 522 5050

Email:

customerservices@debenhamstravelinsurance.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A good price from a trusted name.”

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Posted 5 years ago

“Lowest price by around £300 easy to take out and no issues so far”

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Posted 5 years ago

“Not bad not bad”

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Posted 5 years ago

“Easy to do online”

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Posted 5 years ago

“Excellent service very helpful”

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Posted 5 years ago

“Good, helpful company. Recently had to amend cover and it was very easy to do.”

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Posted 5 years ago

“Really happy with the car insurance that I got for Debenhams. Very good competitive pricing as well as features included in this competitive pricing deal. The customer supports team is very friendly and ready to help and even admin charges are reasonable. The login page is also user-friendly and easy to operate. I will highly rate them and recommend for insurance purpose.”

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Posted 5 years ago

“Absolutely the worst insurance company I’ve every dealt with. Never been able to speak to anybody who can speak & understand English. I ended my insurance with them & at the moment they are trying to con me out of nearly £300 to end it. And now have sent a bailiff to collect the money. Now nobody will discuss it as they will get there money through a bailiff. Stay well clear”

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Posted 5 years ago

“Worst worst worst company ever!!! They’ve cancelled my policy as i send my no claim bonus too late and now they are charging me lots of money. First coming an e mail that i need to pay certain amount with cancellation breakdown and them when i asked over the phone details they gave me different figures telling me that on my e mail was an “ typing error” . Then I asked the lady to explain to mw how they are calculating these things and together with all the numbers for all the charges we cannot get to the same amount which was when i start the policy with them. In the end they can’t tell me what i am paying now and why in the end i still own them money. On top of that every time when i had to call them ( it was lots of times)all the advisors were not professional at all and they are not listening the whole questions. Never go for this company!!!!”

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Posted 5 years ago

“Appalling service and absolute rob dogs! Customer service is disgusting. Wouldn’t bother insuring your car with them at all better off going elsewhere.”

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Posted 5 years ago

“The worst car insurance company ever”

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Posted 5 years ago

“Never had an issue, just payed my bill and nothing went wrong. would like to see an outstanding balance though.”

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Posted 5 years ago

“one star because we couldn't leave a review otherwise so, minus 10 stars appalling service absolutely appalling.”

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Posted 5 years ago

“Lowest price for the year, but when I rang to cancel after 6 months (due to having to see my car because my hours have been reduced at work) I was told I have to pay £163 due to a cancellation fee, a finance fee and a brokers fee! Total rip off was expecting to pay around £60/80”

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Posted 5 years ago

“I would not have even given ONE STAR for this insurance company. I WOULD ADVISE ANYONE LOOKING FOR CAR INSURANCE TO AVOID THEM AT ALL COSTS!!!!!!!! I am a new driver and had a little bump and nptified them of this but no claims were being submitted. They, then, decided to cancel my insurance. I telephoned them to say just refund my money but they said I wasn't entitled to a refund even though I was only with them 3 weeks and I had paid the annual cost upfront. I eventually got my money bit less £200 so I asked to put an offical complaint in and someone phoned me but I was on the telephone to an umderstanding insurer at the time so she left a abrupt email. I answered her back twice and asked for a breakdown of the money they kept from my refund but to no avail I still do not have any answers. I am giving them the 8 weeks to answer me back and then I will report this to the FCA and the FOS as I do not think they would be entitled to over £200 for three weeks cover. STAY CLEAR OF THIS COMPANY!!!!”

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Posted 5 years ago

“They just charged me £25 cancellation fee. I just paid for it and cancelled in 30 mins. That's just not fair. Plus the customer care rep wasn't polite.”

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Posted 5 years ago

“Worsted insurer ever😂😂😂😂😂😂😂😂😂😂😂😂”

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Posted 5 years ago

“Terrible insurance company. £25 cancellation fee is disgusting, it would not have cost them anything to cancel my policy, it had not even started. When I phoned they were rude and when you email they do not acknowledge your complaint or answer your questions. I will not ever consider again.”

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Posted 5 years ago

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Posted 5 years ago

“Total piece of s*** stay well away. I rate them -5*”

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Posted 5 years ago

Debenhams Car Insurance is rated 4.1 based on 1,860 reviews