Debenhams Car Insurance Reviews

Name: Debenhams Car Insurance
Rating: 4.08

4.1 Rating 1,860 Reviews

79 %

of reviewers recommend Debenhams Car Insurance

Company Reviews

Metrics

4.1

Based on 1,860 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Documents Delivered On-time	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0871 522 5050

Email:

customerservices@debenhamstravelinsurance.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good cheap and easy to set up .”

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Posted 4 years ago

“Easy set up . Great customer service !”

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Posted 4 years ago

“Abosluty appauling customer services ... sent email after email to confirm the extra drivers on my policy. Only to be told that they had not received them and ended up canceling my insurance after giving me one day notice avoid like the plagued debanums u should be disgusted unbelievable!!!”

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Posted 4 years ago

“The service is brilliant really easy to get insured with them, no hassle what so ever the price is bang on if you was like me and didn’t want black box. They have great offers also really can’t moan I’ve had breakdown cover with My policy too with it would recommend using these guys really helpful in this covid-19 situation they’ve kept me updated up to yet 👍”

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Posted 4 years ago

“They cancelled my insurance, they said they asked for documents, which they hadn't, WE went through paper work three times to make sure all was correct. Was on the phone to them, they would not speak to my mother, said cant speak to 3rd party, even though I was there giving permission, and she is on my insurance policy, she then left me on hold for 15 minutes whilst 'getting a manager' to speak to me, to then tell me she wasn't available and would send me an email, to which I am still waiting for, avoid this insurance company like the plague!!!! I rang the finance company they told me it was cancelled on the 7th although email from Debenhams said they cancelled on the 9th”

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Posted 4 years ago

“Cheapest deal on the market with everything I wanted on my policy and not 1 problem even in these nasty covid19 times they have kept me updated with everything. highly recomend 👍”

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Posted 4 years ago

“Easy site to navigate and lovely people to deal with when you need to phone.”

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Posted 4 years ago

“Great price ! And very good and keeping us informed in these troubling times.”

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Posted 4 years ago

“Cheapest price . Nice service. I would recommended to a friend”

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Posted 4 years ago

“The worst company I have ever dealt with. Sent me an email with "we wrote to you 7 days ago". They did not and continued to lie about it whe I spoke with a "manager". Asked for documents that no reputable insurer would ever ask for (the information they wanted would have been found electronically) and then when they confirmed receipt asked for another document, gave me no reasonable time to supply this and cancelled my insurance. The worst part is they then wanted to charge me over £200 for their own incompetence. They are now exercising what can only be described as extortion by threatening to send debt collectors if I don't pay. Their call centre staff are just plain awful as not a single one of them wants to take any ownership of anything, don't want to any questions and dont seem to know what they are doing. After logging a complaint I was told they would get back to me in 8 weeks. Absolute joke. As someone who works in financial services I am well aware of the timescales but you dont have to take 8 weeks to deal with a complaint. When I tried to call them to pay so I could protect my credit rating they have now given into the panic and paranoia that most idiots have and closed their call centres giving me no option to pay the money. If you want a decent insurer go with a reputable company that can deliver.”

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Posted 4 years ago

“Avoid like the plague. These guys will take your money then dump you like a stone if anything goes wrong. If you want car insurance go to a car insurance company not a clothes shop !!!!!!!!!”

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Posted 4 years ago

“Quick and easy to setup, best price around, thanks”

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Posted 4 years ago

“I got cheapest insurance of Debenhams”

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Posted 4 years ago

“Very quick on joining debenhams car insurance and really helpful on the phone excellent customer service”

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Posted 4 years ago

“Fast service, competitive prices”

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Posted 4 years ago

“Best price and package offered for car insurance.”

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Posted 4 years ago

“Excellent service , excellent value. I would reccommend to a friend . I am taking pet insurance too”

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Posted 4 years ago

“Easy as...”

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Posted 4 years ago

“very friendly staff , easy to purchase online , i got some emails requesting some document and the staff were very helpful to give me details here and how to get the missing document”

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Posted 4 years ago

“Super easy to use and nice team to talk to!”

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Posted 4 years ago

Debenhams Car Insurance is rated 4.1 based on 1,860 reviews