Debenhams Car Insurance Reviews

Name: Debenhams Car Insurance
Rating: 4.08

4.1 Rating 1,860 Reviews

79 %

of reviewers recommend Debenhams Car Insurance

Company Reviews

Metrics

4.1

Based on 1,860 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Documents Delivered On-time	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0871 522 5050

Email:

customerservices@debenhamstravelinsurance.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service and excellent renewal price. All documents received in a digital format with a option to have a paper copy posted to me. I opted for the digital version to save paper. Overall excellent and I will be recommending to family and friends.”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“Fantastic- Would not go anywhere else”

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Posted 4 years ago

“Cant fault them am in my second year and renewing was fast and easy.”

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Posted 4 years ago

“I’m very happy, thank you”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“Excellent love this company.”

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Posted 4 years ago

“Eady to use service Friendly and helpful call centre staff”

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Posted 4 years ago

“Good customers service”

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Posted 4 years ago

“I am extremely happy. I got the best deal as a first time buyer. Cheap than every other insurance company”

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Posted 4 years ago

“Amazing caring customer care is really good”

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Posted 4 years ago

“Debnehams insurance staf have been so helpful and quick to respond m so happy”

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Posted 4 years ago

“Bought my car insurance via compare the market with the lowest quote from Debenhams car insurance underwritten by Watford insurance company, I had to change few details on their website as some information seems to be slightly different than what I entered in compare the market website for some reason but didn’t affected the premium. Everything went fine payment etc. I had to provide large amount of documents including copy of log book, utility bill, bonus certificate, employment details. Never had to provide that many documents before. On my job description I put down sales assistant but because I work in a shop they said I should have put it down as shop assistant and therefore the insurance company will charge me an extra £12 and Debenhams will charge me another £75 administration fee although after speaking to the manager they waved that fee off but I still need to pay that £12 to Watford car insurance. I’m pretty sure that wouldn’t made any difference to my premium if I had put it down as shop assistant instead of sales assistant at the beginning, so why they do that after I purchase the insurance. I would definitely avoid Watford car insurance in future.”

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Posted 4 years ago

“Great company, had no problems when taking out a new policy.”

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Posted 4 years ago

“Very bad customer relations”

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Posted 4 years ago

“It is very easy to make it”

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Posted 4 years ago

“I took delivery of a new car (lease on monday) its now wednesday! All i wanted was to transfer the details of the old car to the new car, fairly simple i thought. After being told the car doesnt exist (was sat on my drive and already DVLA registered) told i had to wait for the underwriters to get in touch over the additional £350+ premium they wanted. I went on a comparison site to find that i can get the insurance cheaper than im currently paying now with the new car details. The staff dont care just fob you off ....underwriting havent contacted us yet! You told me 24 hours and you will find out. Yet im still waiting for any form of communication and now i have a car that sits on my drive not being able to be used. Plus the ball ache of having to get the bus into work this morning as i cant use the car!”

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Posted 4 years ago

“Best insurance company. Always taken care of me and been with them for a while. Brilliant customer services as well”

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Posted 4 years ago

“Excellent”

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Posted 4 years ago

“Great customer service, overall easy to communicate”

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Posted 4 years ago

Debenhams Car Insurance is rated 4.1 based on 1,860 reviews