DCTUK Reviews

Name: DCTUK
Address: 21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,, 21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,, Liverpool
Rating: 4.72

4.7 Rating 3,443 Reviews

94 %

of reviewers recommend DCTUK

4.7

Based on 3,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,,
21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,
Liverpool
L9 7AR

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DCTUK 5 star review on 21st October 2024

Perfect Shutters

DCTUK 4 star review on 16th October 2024

Alison

DCTUK 5 star review on 25th September 2024

Alex

Christina Waters

Claire

254

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“5 Stars, great customer service's, quick and efficient. Will recommend and we re use when we need new carpet.”

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Posted 2 years ago

“Excellent service I would like to give you 5 out of 5 if I could click on the stars!”

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Posted 2 years ago

“I would rate the dctuk 5/5. The company was helpful and prompt in all aspects of our interaction (purchase of carpet tiles). Special shout out for Kerry Mottram who assisted me with my order and was very efficient in keeping in touch. Excellent service, will use again!”

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Posted 2 years ago

“Arrived super quick ! Husband found them easy to lay and cut with Stanley knife. Love the colour, my only gripe is that some of the tiles have rough edges and are visible but new sofa will hide them.”

DCTUK 5 star review on 28th November 2021

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Posted 2 years ago

“Excellent service and the three lots of carpet tiles we have ordered are brilliant and look great in our new home”

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Posted 2 years ago

“Replaced the flooring in our spare room and only needed the basics. Service was very good from the start to even ordering more glue. The tiles were a price and of a good qulity. Very simple to lay after a quick practice. We are more than happy with the final finish.”

DCTUK 5 star review on 26th November 2021

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“I ordered some carpet tile samples, which were sent together with some I hadn't asked for. Amongst these was one which I preferred but when I tried to order it, it wasn't shown on the website. Not sure why you send samples of items you don't have! However, I was able to phone Vanessa Ospina and received excellent service. She contacted the manufacturers, obtained a quote and then ordered the tiles for me which were delivered the next day.”

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Posted 2 years ago

“Excellent product. Great communications and a speedy delivery. What more could you ask for. Keep up the good work DCTUK.”

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Posted 2 years ago

“We have been with dctuk a few years now and every order has been 1st class from order to delivery with a quality second to none!”

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Posted 2 years ago

“Great service and very easy to order what was required. The lady was very polite who I dealt with and the flooring came in the time allocated. My only issue if anything would be that the flooring was very expensive compared to other sites I found the same flooring which I only found out after doing some research. Bear in mind I had a specific floor that wasn't easy to find.”

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Posted 2 years ago

“Orders delivered on time, Fit very easy and looks great. Excellent service. Thank you”

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Posted 2 years ago

Thanks Roy for this review!

Posted 2 years ago

“Helpful and friendly service both on the phone and by email.”

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Posted 2 years ago

“So pleased with the quality of my flooring Excellent delivery speed Can’t fault the price From time of ordering to delivery can’t fault this company”

DCTUK 5 star review on 25th November 2021

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Posted 2 years ago

Kenneth, what a brilliant picture! Thanks so much for taking the time to share it with us, that's amazing!

Posted 2 years ago

“The carpet tiles were delivered quickly and came in good order. Much appreciated. A Lang”

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Posted 2 years ago

“Easy to order online. Quick delivery. Easy to place down and looks brilliant.”

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Posted 2 years ago

“I bought £1500 worth of floor tiles and provisionally ordered a £50 adhesive. I called and asked for confirmation that I had ordered the correct adhesive and was encouraged to upgrade to a £90 tub. When we used the adhesive, it did not dry. When I queried this with dctuk I was told that it was the correct adhesive but my floor was wrong. I didn't need to change the adhesive, I need to change my floor. When I asked for a refund on the adhesive to mitigate my costs I was asked if I had the advice in writing... Do NOT trust anyone from DCTUK to give good advice nor take responsibility for bad advice. Useless and dishonest.”

Helpful Report

Posted 2 years ago

Hi Derek, I have listened to the calls you made with our sales advisor and I think the impression you give in your review is not a fair summary of events but I do understand your frustration at what has occurred. Our advisor did spend quite a lot of time with you on multiple calls ensuring you were sold the correct floor, with the correct adhesive and with the right stair nosings. The adhesive was not upgraded because it is a more expensive product but because it's the recommended adhesive for the type of flooring that you purchased. The problem that has arisen is that you didn't mention that your subfloor was a painted wooden subfloor and our advisor didn't check this with you either. This is really unfortunate and it's rare for someone to have a painted wooden subfloor, because in most conditions this adhesive would have been perfect for the job. We will ensure this question is asked in future and thank you for bringing it to our attention via this review. Regarding the refund - I think it's a reasonable request from yourself and if this has not already been done then contact me on jon@dctuk.com and I will ensure this is refunded back to you. We are putting new procedures in place to ensure that reasonable requests like this are processed in cases like this. On this point we got it wrong and we apologise for this. I'm sorry this has not been a good experience for you and hope that you do return in the future when we can change your mind. I will ensure you get a substantial discount on your next order, just email me direct. Regards Jon Techilovsky Business Development Manager

Posted 2 years ago

“First time for me. Watched tutorial video. Spoke to a couple of the team who were so helpful. Placed my order and delivered next day. Absolutely ******* BRILLIANT. Piece of cake to install. Well and truly, extremely, highly recommended. And, No, I don’t work for them!!! 😀”

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Posted 2 years ago

Eric thanks so much for this fab review and sharing these brilliant photos. Well done on fitting this yourself, it looks great!

Posted 2 years ago

“After a lengthy ordering process, goods delivered are the wrong ones. Need 4mm Luvanto click to replace damaged ones already fitted, but for some reason ended up with 5mm and they don't click together. Very disappointed because I can't use them.”

Helpful Report

Posted 2 years ago

Hi Beryl really sorry to hear this, it is a bit confusing as you were sold Luvanto Click Plus which is the new replacement for Luvanto Click. However if you contact our team on 0345 222 1544 we will replace them for the right ones if they have them in stock. If not we will provide a full refund. Apologies this did not go smoothly for you. Thanks, Jon Techilovsky Business Development Manager

Posted 2 years ago

“Having used DCT Before, I knew the tiles would be of good quality. They were exactly what I needed thanks to Vanessa Our bedroom is completely fitted out, and such a comfort to walk on One problem is I am still invaded with countless emails with funny little emojis no use to me I am not on any form of social media”

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Posted 2 years ago

DCTUK is rated 4.7 based on 3,443 reviews

Frequently Asked Questions

How Does DCTUK Deliver?

They normally delivery by Courier.

Ho long does delivery take from order?

It normally takes 3-5 days but can be as quick as the next day.