DCTUK Reviews

Name: DCTUK
Address: 21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,, 21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,, Liverpool
Rating: 4.72

4.7 Rating 3,449 Reviews

94 %

of reviewers recommend DCTUK

4.7

Based on 3,449 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,,
21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,
Liverpool
L9 7AR

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DCTUK 5 star review on 21st October 2024

Perfect Shutters

DCTUK 4 star review on 16th October 2024

Alison

DCTUK 5 star review on 25th September 2024

Alex

Christina Waters

Claire

254

Anonymous

Anonymous // 01/01/2019

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“Arrived when scheduled colour spot on Look great. Am sure my knees will recover with time”

Helpful Report

Posted 5 years ago

“The staff are not only professional but extremely helpful in fulfilling our requirements. From ordering to delivery all of our needs have been met, indeed they saved me money by giving good advise that stopped me over ordering. Thank you for an excellent service that I will use again.”

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Posted 5 years ago

Thanks so much for your feedback Ralph, we really appreciate it!

Posted 5 years ago

“Order placed online.Acknowledged by e-mail 10 October.Further e-mall rec’d later that day confirming goods would be delivered on Friday 11 Oct.E-mail would be rec’d before 11am confirming delivery time slot.No e-mail rec’d so I contacted your company online to query the delivery.Was advised that DPD could not collect the goods on Thursday as it was too late!Delivery had now been changed to Monday 21 Oct.Why did nobody advise me about the change!!!”

Helpful Report

Posted 5 years ago

Hi Geoffrey, We are really sorry that you have had this expereince, the order was processed at 16.25 on the Thursday and did miss DPD that evening. We then shipped this on the Friday so you should have received it Monday 14th October not the 21st, think you may have your dates mixed up. Again I do apologise sincerley that we didn't give you a call straight away to inform you. Please do not hesitate to call us if you have any other requirements.

Posted 5 years ago

“Top Class service Ordered Wednesday - arrived two days later Fast, efficient, fuss-free.”

Helpful Report

Posted 5 years ago

Thanks George, good to hear!!

Posted 5 years ago

“Good quality and at a fair price, very easy to use web site.”

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Posted 5 years ago

“Very good service. Tiles were delivered in two days. Tiles very good quality.”

Helpful Report

Posted 5 years ago

Thanks for your feedback Patricia, it's much appreciated!!

Posted 5 years ago

“Good but your web page should calculate the shipment cost (for foreign countries) before to enter credit card ref... Not after.”

Helpful Report

Posted 5 years ago

“Excellent company Excellent service. Samples arrived next day and order also arrived next day. Helpful Customer Service. Would recommend highly.”

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Posted 5 years ago

“top class customer service brilliant product very reliable company 100% recommended”

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Posted 5 years ago

“Great, friendly service, Thanks”

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Posted 5 years ago

“Very pleased with the helpful sales team initially providing samples and then the quality of the carpet tiles purchased.”

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Posted 5 years ago

“James as always gives first class service. Thank you”

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Posted 5 years ago

“Service was good job was finish good”

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Posted 5 years ago

“Brilliant company. James is so on the ball, immediate response all done via email. The product is competitively priced and delivered he next day. I have used this company twice and would not hesitate to use them again.”

Helpful Report

Posted 5 years ago

“Happy with the price and product, although I got in touch to sort out return of a box of flooring as we ordered too many. which was well within my 14 day return, I got in touch a few times of which I was told they would get back to me with a price for postage which they failed to do. Therefore I’m suck with flooring that I have nothing to do with it.”

Helpful Report

Posted 5 years ago

Hi Stephanie, we're really sorry that nobody has got back to you on this. We're on the case now and our team will be in touch. Somehow your messages got lost in the system! :( Thanks for being patient with us! Regards Jon

Posted 5 years ago

“A quick and honest delivery as promised !”

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Posted 5 years ago

“Fantastic product, fast delivery and great service from all at DCTUK”

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Posted 5 years ago

“Tiles arrived one day late, may be due to carrier, laid tiles in a bedroom, excellent product, would use again”

Helpful Report

Posted 5 years ago

“Great staff, efficient service and a good product”

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Posted 5 years ago

“Brilliant company to buy carpet from. The website is easy to navigate on. Large range of products, Good price, fast delivery. The quality of the products we bought was very high. Overall 5 star experience.”

Helpful Report

Posted 5 years ago

DCTUK is rated 4.7 based on 3,449 reviews

Frequently Asked Questions

How Does DCTUK Deliver?

They normally delivery by Courier.

Ho long does delivery take from order?

It normally takes 3-5 days but can be as quick as the next day.