DCTUK Reviews

Name: DCTUK
Address: 21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,, 21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,, Liverpool
Rating: 4.72

4.7 Rating 3,443 Reviews

94 %

of reviewers recommend DCTUK

4.7

Based on 3,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,,
21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,
Liverpool
L9 7AR

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DCTUK 5 star review on 21st October 2024

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254

Anonymous

Anonymous // 01/01/2019

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“From start to finish Ross and Lewis were brilliant very efficient , friendly delivered at super speed great guys working for you”

Helpful Report

Posted 1 year ago

“Very pleased with the efficient service. Couldn't believe how quickly they arrived. Really leased with the Cosy Toes carpet tiles.”

Helpful Report

Posted 1 year ago

“After comparing carpet tiles offered by numerous websites, I found DCTUK had a wide range of options, colours, patterns etc, available at very fair prices. I recently ordered 40 tiles for my kitchen floor - they arrived as promised in a couple of days by courier, and were all undamaged and fault-free. I also had a similar excellent experience of buying carpet tiles from DCTUK a few years ago.”

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Posted 1 year ago

“Can't recommend enough.Ross Smith went out of his way to make sure I got my order for my son's room”

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Posted 1 year ago

“Ordered Nouveau Home Comforts - Low Light & Sticky Stuff Tackifier Carpet Tile Spray Adhesive. Prompt delivery. Seem fair quality for the price. Only time will tell! Cut with Stanley knife & metal safety ruler, using reasonable force. Made sure arrow alignment consistent. Didnt use the glue, as tiles seemed to butt together well. https://www.youtube.com/watch?v=vAAHDYFpwW8”

Helpful Report

Posted 1 year ago

“We are not a company but ordered office-level carpet tiles as we needed hardwearing carpet for our hallway as we are in and out a lot with our very boisterous dog. Delivery was within 5 working days, very easy to fit, and they do the job wonderfully. We have just ordered the same tiles in the second colourway for our son's new man cave (shed) which again will be used a lot! And we are considering trying the home carpet tiles when we come to recarpet our bedroom as we are so impressed with the quality and excellent customer service. Thank you”

Helpful Report

Posted 1 year ago

“My 2nd order arrived today from DCTUK. We were so pleased with their service and the LG LVT flooring that we ordered again for a new property. Customer service is really helpful and delivery was really quick. Will definitely buy from them again and recommend to others.”

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Posted 1 year ago

“Great company, excellent comms, good aftercare and swift delivery. Much faster to use than many of the main carpet tile manufacturers.”

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Posted 1 year ago

“Great service & quick delivery, sales team very helpful. On phone & email .”

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Posted 1 year ago

“Steven in sales was excellent. Polite and professional with a bit of banter. Nothing was too much trouble. Ordered some tiles, said had in stock on system and even double checked for me. Said great confirmed we have them I will get it out on next day delivery.for you. Wow what service and a real asset to your company. Thanks again Steven”

Helpful Report

Posted 1 year ago

“Poor customer service received carpet on rainy day 3 boxes soaking wet dctuk claim no problem carpet being wet will dry I explained to them I didn’t pay for wet carpet they asked me to count how many tiles are wet so I give up on the end small minded company don’t know how to treat customers I will never buy from them again”

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Posted 1 year ago

“Carpet tiles are a beautiful colour, just what we wanted. Far better than any we saw at DIY places. Ordered online, no fuss. Arrived quickly. Thanks.”

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Posted 1 year ago

“Samples arrived promptly, as did my order for carpet tiles. Would definitely buy from DCTUK again.”

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Posted 1 year ago

“I was really impressed with the response time via email, and the follow-up on my order was especially impressive.”

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Posted 1 year ago

“When contacting customer care there response was very fast”

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Posted 1 year ago

“I got 4 samples through post as promised. 2 had only part of pattern because samples are 9 inch squares so i chose a plain design to order next month when floor repair has been completed.”

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Posted 1 year ago

“Looking for flooring and came across website. Gave the company a try for samples. To which I will now be purchasing my flooring and future flooring. Range. Price. Ease of service. What’s not to like.”

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Posted 1 year ago

“Although I have not yet purchased from DCTUK, I am impressed by their high standards already. Samples were sent out instantly, and Vanessa has taken a personal interest in my requirements, which is delightful in these days of uncaring staff. The range of products is outstanding and I am confident of being able to find exactly what I need. My only problem is an unreasonable delay in getting access to my new property, which should have been ready in June and is now deferred to the end of August. However, I will definitely be considering DCTUK first as the supplier of my carpet tile requirements. Thank you !!”

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Posted 1 year ago

“Very good prompt service”

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Posted 1 year ago

“I ordered several samples . All received in good time and sample size sufficient to help selection. Quality very good and am likely to place order .”

Helpful Report

Posted 1 year ago

DCTUK is rated 4.7 based on 3,443 reviews

Frequently Asked Questions

How Does DCTUK Deliver?

They normally delivery by Courier.

Ho long does delivery take from order?

It normally takes 3-5 days but can be as quick as the next day.