DCTUK Reviews

Name: DCTUK
Address: 21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,, 21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,, Liverpool
Rating: 4.72

4.7 Rating 3,446 Reviews

94 %

of reviewers recommend DCTUK

4.7

Based on 3,446 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,,
21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,
Liverpool
L9 7AR

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DCTUK 5 star review on 21st October 2024

Perfect Shutters

DCTUK 4 star review on 16th October 2024

Alison

DCTUK 5 star review on 25th September 2024

Alex

Christina Waters

Claire

254

Anonymous

Anonymous // 01/01/2019

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“Great service - very fast - great product”

Helpful Report

Posted 4 years ago

Thanks for the great review Carol!

Posted 4 years ago

“pretty sure the wrong carpet tiles were shipped, but due to time frame needed to use them. Made complaint to DCTUK and had no reply from them at all.”

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Posted 4 years ago

Hi Christopher, We have tried to call but can't get hold of you. We have double checked and the tiles that you ordered were the tiles that were shipped and delivered. We do offer a free sample service so you are sure 100% that the tile is correct for you. Take Care

Posted 4 years ago

“I’m still wIting for my delivery 1 week late and counting”

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Posted 4 years ago

Hi Richard, we're really sorry your delivery wasn't on time, please accept a 5% off discount code that you can use next time you order 05NKDEAL

Posted 4 years ago

“The DCT team were very helpful in providing samples and dealing with any queries on the choice of flooring. The DCT fitters were brilliant!! They arrived on time, were very professional, kept me informed on the schedule, and did a perfect job. They tidied up afterwards and the rooms look immaculate. The only issue was that when I ordered the materials, the screed hadn't been included, so the fitters needed to come back again to complete the work. I was also told by the delivery driver (who I thought was from DCT) that the tiles could be stored outside...which wasn't the case. It would be helpful if this is added to the customer note. However, the fitters were very professional and laid the hardwood so that the rooms would be ready for the LVT a few days later. We are very happy customers. Thank you.”

Helpful Report

Posted 4 years ago

Thanks so much for the feedback and glad you are happy with our service on the whole. The driver should never have left the materials outside and we no way instructed them to. We have spoken with the couriers involved and are glad everything was resolved for you in a timely manner. Thanks again for taking time out again to give feedback Take Care

Posted 4 years ago

“Good communication. Prompt delivery. Quality product”

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Posted 4 years ago

“Good product good service have always been pleased with this company. My latest order received today no delays.”

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Posted 4 years ago

Hi Linda, thank you for the lovely review, and thanks for choosing to order with us again, we appreciate it:)

Posted 4 years ago

“Ok ////////-/-”

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Posted 4 years ago

“Excellent service, after placing the order on Friday afternoon, we received a call to confirm delivery would be Wednesday 5th August. Actually delivered Tuesday 4th. Very well packaged, the shade is perfect - one is never completely sure when ordering on the internet - very good quality, yet to be put down, but feel sure they will look wonderful. Would certainly recommend.”

Helpful Report

Posted 4 years ago

“The pack arrived a little worse for wear. The ties had cut deeply into the box, probably made worse by the inclusion of the adhesive making a bulge. Leaving an odd shape to the pack. The adhesive can lid had fallen off in transit & was distorted. Hot water allowed it to refit, but there was a risk that the spray button could have been triggered being exposed. Placing the can on the tiles distorted the items from flat. For at least two tiles. That could make fitting difficult . Will they regain their shape? Photo shows damage to box but the depression in tiles does not show up the can shape .the can lid shows the post hot water application damage it now sits on the can. But was fractured on the side. Some improvement to package for transport needs to be considered.”

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Posted 4 years ago

“Easy to order, Excellent value, Delivered when they said.”

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Posted 4 years ago

Thanks for the nice review:)

Posted 4 years ago

“All samples arrived quickly allowing me to pick my product. Once ordered I received my delivery within 1 day, had a very slight issue which was resolved in 1 day. All in all I am over the moon with my purchase and I cannot fault service. Particular thanks to Ross, who I feel went above and beyond! Happy customer!”

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Posted 4 years ago

Thanks for leaving such a kind review Claire, we're sure Ross appreciates the shout out!:)

Posted 4 years ago

“Excellent supply service, samples and delivery. Yet to fit but look really nice. Thank you. Hilary”

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Posted 4 years ago

We're glad you're happy with our product and services, thanks for the lovely review!

Posted 4 years ago

“Exceptionally quick service delivered by a reputable carrier and of course very good quality and price”

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Posted 4 years ago

Thanks for the lovely review Keith! We appreciate it:)

Posted 4 years ago

“Excellent service with extremely fast delivery. Chat staff most helpful. Would recommend to anybody”

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Posted 4 years ago

Thank you for the lovely review Terry, we appreciate it!

Posted 4 years ago

“Great service. Easy to navigate website. Fast delivery. The carpet tiles i ordered were as expected and very easy to work with. My first time laying carpet tiles, very pleased with the finished floor. I found the tutorial video very useful.”

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Posted 4 years ago

So many compliments, we're blushing Michael! Thanks so much for the nice review:)

Posted 4 years ago

“High quality, good value carpet tiles. Delivered when indicated by the prompt email confirmation. Easy to lay creating the effect we wanted.”

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Posted 4 years ago

Cheers for the 5 stars Jeremy!

Posted 4 years ago

“Ordered samples, they phoned the next day to say on the way. Ordered tiles and accessories on Sunday evening, emailed me Monday to say dispatched and arrived Tuesday. Great service. However best thing ever - you must buy the DCTUK ‘sticky stuff’ Whoever wrote the instructions deserves a rise! Very amusing, best laugh we have had in days.”

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Posted 4 years ago

Thanks for the great review, we're glad you loved our sticky stuff instructions!

Posted 4 years ago

“Delivery made promptly. Carrier called the day before to arrange a convenient time. They arrived when they said they would and we had the goods straight off the lorry and on their way to the job.”

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Posted 4 years ago

Cheers for the 5 star review!

Posted 4 years ago

“Placed an order for some carpet tiles. They arrived 2 days later. Very good prices.”

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Posted 4 years ago

We appreciate the nice review, thanks!

Posted 4 years ago

“excellent service the lady i spoke to was very helpful she sent samples and arrived the next day i find them to be very efficient .I would definitely use them again”

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Posted 4 years ago

Thanks for the lovely review!

Posted 4 years ago

DCTUK is rated 4.7 based on 3,446 reviews

Frequently Asked Questions

How Does DCTUK Deliver?

They normally delivery by Courier.

Ho long does delivery take from order?

It normally takes 3-5 days but can be as quick as the next day.