DCTUK Reviews

Name: DCTUK
Address: 21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,, 21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,, Liverpool
Rating: 4.72

4.7 Rating 3,444 Reviews

94 %

of reviewers recommend DCTUK

4.7

Based on 3,444 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,,
21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,
Liverpool
L9 7AR

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DCTUK 5 star review on 21st October 2024

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DCTUK 4 star review on 16th October 2024

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DCTUK 5 star review on 25th September 2024

Alex

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254

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service, dispatched within an hour of ordering, excellent quality carpet tiles. Arrived next day. Certainly purchasing from them Again!”

Helpful Report

Posted 3 years ago

“Had a couple of issues sorting payment, but Lewis sorted it out fast! Quick delivery”

Helpful Report

Posted 3 years ago

“Large selection and speedy delivery, very pleased with result even though a small room.”

DCTUK 5 star review on 27th February 2021

Helpful Report

Posted 3 years ago

“I ordered 3 packs of high quality Luvanto Enduro flooring and two of the packs were damaged, one badly damaged not usable at all. I requested a replacement but was only offered a 20% reduction in the price. I have been told that they cannot replace. In addition there was no installing instructions included and as it wasn't click in system, the floor layer had difficulties to lay down the floor. Still mt kitchen floor is not complete due to the damaged packs. I will definitely not used this company again. A bad customer service.”

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Posted 3 years ago

“Very happy with purchase”

Helpful Report

Posted 3 years ago

“Very good communication. Friendly and prompt service. I will definitely use them again. Mick.”

Helpful Report

Posted 3 years ago

“Easy ordering process, super fast delivery and quality product. Faultless from start to finish.”

Helpful Report

Posted 3 years ago

Wow thank you so much for this review! ⭐😊

Posted 3 years ago

“Exceptional for service I was purchasing carpet tiles which had to be a dark green. Found some tiles on other sites however when I checked many had good reviews on their own site but often showed reviews on Trust pilot which were poor. One with mainly 5's & 4's on its own site, on Trust pilot had 60% of 1's & 2's (very poor), DCTUK had 4% of 1's & 2's (Excellent) Found tiles on their site but unfortunately made a mistake on seeing notes that others were buying e.g. 11 tiles or 7 tiles and I ordered 30 of the green ones. I then received an email from Scott of DCT who advised they only sold these in packs of 20. I decided to try elsewhere since these were the only ones I thought were suitable. Scott then mailed back with a link to show others which were also a similar colour (didn't look dark green on my screen). I decided to go with these (but realised they were 48x48, not 50x50 as were the previous ones). Scott then emailed to advise he would supply extra for the same price. I went ahead, received them 2 days later (by DPD). Absolutely perfect. Now laid and they look great. Can't praise DCTUK enough - Certainly went to lengths that other companies could learn from”

Helpful Report

Posted 3 years ago

Wow thank you so much for this review George! ⭐😊

Posted 3 years ago

“Fantastic choice, customer service, and quick delivery. Would definitely recommend!”

Helpful Report

Posted 3 years ago

Thank you so much for this 5 star review RJ we appreciate it! :)

Posted 3 years ago

“Thank you to Ross and the DCTUK team for getting my time delivery to me super quick. Excellent quality look really good would recommend and will order again Heather Kaye”

Helpful Report

Posted 3 years ago

Wow thank you so much for this review Heather! ⭐😊

Posted 3 years ago

“Ordered samples online during a sale & the price was held until we placed our actual order. Quick & easy to order & delivered as scheduled. Great service”

Helpful Report

Posted 3 years ago

Thank you for the review Deb! ⭐

Posted 3 years ago

“Excellent service and fast delivery, very helpful would recommend to anyone.”

Helpful Report

Posted 3 years ago

Thank you so much for this review! ⭐😊

Posted 3 years ago

“Ordered on line, came very quickly, excellent quality. Will be ordering again soon”

Helpful Report

Posted 3 years ago

Thank you for this 5 star review Sharon, we appreciate it :)

Posted 3 years ago

“Abslutely fantastic customer service. Young lady helped me find what I needed within my budget. I chose snowy white floor tiles for a small space. Absolutely wonderful in terms of quality and luxury. Look superb on the floor. Easy to lay, no glue or any such thing needed. Thanks you so much I am delighted.”

Helpful Report

Posted 3 years ago

Wow thank you so much for this review! ⭐😊

Posted 3 years ago

“Good website, good products and friendly customer service. Delivery very speedy!”

Helpful Report

Posted 3 years ago

Wow thank you so much for this review Nicola! ⭐😊

Posted 3 years ago

“Helpful telephone person, quick delivery. Able to buy carpet tiles individually. Very good service.”

Helpful Report

Posted 3 years ago

Thank you so much for this review! ⭐

Posted 3 years ago

“Amazing service, quick delivery. Was searching internet for carpet tiles and DCTUK came up on the search, I read the reviews and decided to go ahead with my purchase. I was not disappointed, carpet tiles are great, so pleased.”

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Posted 3 years ago

Wow thank you so much for this review! ⭐😊

Posted 3 years ago

“Excellent with no issues”

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Posted 3 years ago

Wow thank you so much for this review Chris! ⭐😊

Posted 3 years ago

“Everything was ok, except for the delivery guys attitude. He was quite rude. Obviously in a hurry or under pressure.”

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Posted 3 years ago

“Excellent website , excellent delivery, and most importantly excellent product .”

Helpful Report

Posted 3 years ago

Wow thank you so much for this review! ⭐😊

Posted 3 years ago

DCTUK is rated 4.7 based on 3,444 reviews

Frequently Asked Questions

How Does DCTUK Deliver?

They normally delivery by Courier.

Ho long does delivery take from order?

It normally takes 3-5 days but can be as quick as the next day.