DCTUK Reviews

Name: DCTUK
Address: 21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,, 21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,, Liverpool
Rating: 4.72

4.7 Rating 3,443 Reviews

94 %

of reviewers recommend DCTUK

4.7

Based on 3,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,,
21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,
Liverpool
L9 7AR

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DCTUK 5 star review on 21st October 2024

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254

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Conflicting emails from different people. When chased by phone no promised response. Bought elsewhere.”

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Posted 3 years ago

“I ordered my samples on a Saturday but almost a week later (Fridayp.m.) I am told that it will be another two or three working days. The website is very misleading.”

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Posted 3 years ago

“Good service and price”

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Posted 3 years ago

Hi Tim, Thank you for your review. We are pleased you were happy with the service you received. We look forward to you shopping with us again in future. Kind regards Charlotte

Posted 3 years ago

“The sample of Heuga 727 in Linen arrived the day following its request. Vanessa at dctuk is excellent, very knowledgable, helpful and friendly. It’s led to me purchasing 120 and I expect to need another 200. Also the Instafloor lg30 3mm underlay is well worth using it makes fitting easy and very comfortable to walk on. All dctuk staff are very helpful including Ross Smith the dispatch manager who arranged a delivery to suit me. Thanks All. RL”

Helpful Report

Posted 3 years ago

Hi Bob and Sue, Thank you for your lovely review. We are pleased you were happy with your samples and the service you received. I will make sure this feedback gets passed onto Vanessa! Don't forget, when you have finished with them, carpet tile samples often make perfect coasters for your cup of tea 😋. We look forward to you shopping with us again in future. Kind regards Charlotte

Posted 3 years ago

“asked for samples arrived promptly, and no high pressure selling either”

Helpful Report

Posted 3 years ago

Hi Peter, Thank you for your review. We are pleased you were happy with your samples and the service you received. Don't forget, when you have finished with them, carpet tile samples often make perfect coasters for your cup of tea 😋. We look forward to you shopping with us again in future. Kind regards Charlotte

Posted 3 years ago

“I tried to order some carpet tiles on line but had problems with the payment processing. However when I rang up the lady couldn’t have been more helpful. Not only did I get my online discount but the tiles arrived promptly the next day. I am extremely pleased with my new flooring which was laid by my pensioner husband. Not only does it look great but it feels so comfy to walk on. Not only would I highly recommend the cosy toes II carpet tiles l would like to thank DCTUK for their excellent service.”

Helpful Report

Posted 3 years ago

Hi Irene, Thank you for your lovely review. We are pleased you were happy with your order of Cosy Toes II and the service you received. We look forward to you shopping with us again in future. Kind regards Charlotte

Posted 3 years ago

“I ordered my samples which was very easy to do and they arrived within 2 days. Fantastic !”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review. We are pleased you were happy with your samples and the service you received. Don't forget, when you have finished with them, carpet tile samples often make perfect coasters for your cup of tea 😋. We look forward to you shopping with us again in future. Kind regards Charlotte

Posted 3 years ago

“Website easy yo use. Samples arrived quickly. However too may follow-up emails.”

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Posted 3 years ago

“Really helpful and responsive. Will definitely keep DCTUK as my first choice for spec’ing floor tiles”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review. We are pleased you were happy with the service you received. We look forward to you shopping with us again in future. Kind regards Charlotte

Posted 3 years ago

“Excellent service, good quality., low prices”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review. We are pleased you were happy with your product and the service you received. Don't forget, when you have finished with them, carpet tile samples or offcuts often make perfect coasters for your cup of tea 😋. We look forward to you shopping with us again in future. Kind regards Charlotte

Posted 3 years ago

“I only wanted 3 Heugo tiles. You sent me a email to say they come in packs of 20. I phoned your company and when I explained my reason for only wanting 3 your employee said she would try to arrange it for me. Three days later the tiles arrived and I am very impressed with your service. Thank you very much. Sally Hobbs”

Helpful Report

Posted 3 years ago

Hi Sally, Thank you for your review. We are pleased you were happy with your Heuga tiles and the service you received. Don't forget, when you have finished with them, carpet tile samples or offcuts often make perfect coasters for your cup of tea 😋. We look forward to you shopping with us again in future. Kind regards Charlotte

Posted 3 years ago

“Ordered samples, great service. Looked at website the used chat and email. Such a professional and friendly team.”

Helpful Report

Posted 3 years ago

Hi Mark, Thank you for your review. We are pleased you were happy with your samples and the service you received. Don't forget, when you have finished with them, carpet tile samples often make perfect coasters for your cup of tea 😋. We look forward to you shopping with us again in future. Kind regards Charlotte

Posted 3 years ago

“I had purchased tiles through DCTUK previously and this was our first consideration when wanting to by some more. Getting samples for selected tiles is really helpful in comparison to viewing colours on screen, plus you can see the tile texture etc. My enquiries were dealt with efficiently by Nour Ben Slama, who was very helpful in providing other suggestions of tiles in the colour we were looking for. This finally led to our purchase and having now laid these in the kitchen area, they look great. Delivery was on time as advised by Ross Smith. My only criticism is the emails now being received about other offers etc, which we are not interested in at this present time, but I understand these are automated to your customer list.”

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Posted 3 years ago

“i have never received the sample. apparently i have had two samples sent out. i do actually get deliveries to my house, but never ever gt your flooring”

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Posted 3 years ago

“Sample order arrived quickly and got exactly what I requested. Unfortunately we werent able to colour match the carpet tiles we needed but would definitely recommend DCTUK”

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Posted 3 years ago

“Very happy with my DCTUK experience! Great service from very helpful and friendly staff. I would have no hesitation whatsoever in recommending them to anyone!”

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Posted 3 years ago

“We were trying to decide between laminate and carpet tiles. In the end we decided on laminate. However, I was really very pleased with the carpet tile samples we received and the speed at which they arrived. If I am after carpet tiles in the future I will definitely come to DCTUK again.”

Helpful Report

Posted 3 years ago

“Delivery didn’t arrive after waiting all day. Finally arrived 5 days late. Promised chocolates as an apology but they never arrived either. Very poor”

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Posted 3 years ago

“Great prices, call centre staff a bit too pushy and persistent, kept calling asking if / when I was ordering. I did order as it was the best price, fantastic quality LG hausy flooring. There is no need to keep calling as the persistent calls were not what made me purchase it was the price. If the price could have been matched else where there is a good chance I’d of bought else where because of the over the top calling.”

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Posted 3 years ago

“Brilliant, great follow up. Will be sending in my order soon”

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Posted 3 years ago

DCTUK is rated 4.7 based on 3,443 reviews

Frequently Asked Questions

How Does DCTUK Deliver?

They normally delivery by Courier.

Ho long does delivery take from order?

It normally takes 3-5 days but can be as quick as the next day.