DCTUK Reviews

Name: DCTUK
Address: 21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,, 21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,, Liverpool
Rating: 4.72

4.7 Rating 3,449 Reviews

94 %

of reviewers recommend DCTUK

4.7

Based on 3,449 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,,
21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,
Liverpool
L9 7AR

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DCTUK 5 star review on 21st October 2024

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Alex

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Claire

254

Anonymous

Anonymous // 01/01/2019

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“I am very pleased with my order. They look a treat!”

Helpful Report

Posted 5 years ago

“Very efficient, only slight thing was. I was told both deliveries would be on Monday, I then had to ring you as I was expecting one delivery. apparently as I had ordered d/s tape and carpet. tiles this constituted two deliveries. In the end the tape was delivered Friday and the tiles on Monday, Otherwise friendly service. Thanks”

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Posted 5 years ago

“I purchased carpet planks for our domestic kitchen. As I wanted to ensure that the colours we had selected were true to the computer screen I contacted DCTUK, initially by chat link and later by phone. The sales lady was extremely helpful and arranged free samples, which was just as well as the colours were not quite as appeared on the computer screen. We then asked for a further two different colour samples which again were supplied very quickly. I spent time a long time planning the layout of a mix of 3 different colours and finally ordered. I was remembered instantly. Dispatch was rapid and delivery quick and efficient. Tested the layout and was extremely pleased with the end result. Well done to the contact lady and DCTUK!”

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Posted 5 years ago

“Great communication throughout Flooring is lovely 😊”

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Posted 5 years ago

“Very good service. Rob Griffiths was very patient and helpful with sizing and sending samples. We thank him for his kind assistance. This is the second purchase we have made from DCT and would not hesitate to deal with them again in future.”

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Posted 5 years ago

“The company are great, very understanding and helpful. Eager to provide a service. Shame about the carpet tiles when they arrived.”

Helpful Report

Posted 5 years ago

“Excellent service and friendly staff. Product arrived on time and was as described.”

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Posted 5 years ago

“Sent for samples online, which arrived next day, chose the colour of the tile, placed a order and got a discount code for 10%. Next day day delivery date given, which was inconvenient for us, spoke on the phone to a cheery man in dispatch who changed date to next day. Tiles arrived next day. Overall a very pleasant interaction with the company. Would recommend to people.”

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Posted 5 years ago

“As always very speedy delivery and high quality goods”

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Posted 5 years ago

“I have been dealing with Rob who is very helpful and gives sensible advice when asked. really like dealing with this company.”

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Posted 5 years ago

“DCTUK are my go to guys for all my commercial carpet works, very efficient and easy people to deal with”

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Posted 5 years ago

“I am awaiting delivery of my order but I have been SO impressed with dctuk and the service they have given me. Following requesting samples, I received a telephone follow-up confirming receipt of my request and advising that I would be given a 10% discount. I have only placed a small order (for my bathroom) but have had 2 separate advices on delivery - only a few days. If other companies offered similar standards of service, life would be easier!”

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Posted 5 years ago

“found this company online, loved the easy to navigate website, and very easy to use sizing tool, will recommend to friends”

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Posted 5 years ago

“Product arrived with over half the pack damaged. When i complained i was told unless they can take the whole pack back they cant replace or refund but theyll check with supplier. Ive heard nothing back. My partner is terminally ill with cancer having been given 3 months to live, and the floor fitter we'd booked had to use what he could by making lots of cuts the day he was booked in, so as to allow my partner to safely use our bathroom or we'd be charged twice if he had to return to do the job. Very poor product and even worse customer service!”

Helpful Report

Posted 5 years ago

Hi Stacey, I have just left a message for you to have a chat regarding this. I am so sorry that you have had this bad experience with DCT UK. We have to collect the damaged product before we can refund or replace the product I am afraid. Again I do apologise and if you would like to give me a call to discuss this then my name is Kerry on 0345 322 3519.

Posted 5 years ago

“Excellent service throughout. The order was placed online and inadvertently I placed the order twice,I phoned DCTUK who immediately cancelled one of the orders and initiated a refund. The order arrived very promptly and we were kept updated throughout. Everything well packed. A great company to deal with.”

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Posted 5 years ago

“Hello, I have nothing but good things to say about DCTUK. Product was great, and service was much better than i'm used to here in Finland. Big thnaks to Heather Davis, for great customer service.”

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Posted 5 years ago

“As before - prompt emails to acknowledge order and give details of delivery. Tiles as advertised and very suitable for our purpose. Delivery even quicker than first indicated. A total, very satisfactory purchase with no problems whatsoever!! Thank you.”

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Posted 5 years ago

“Came when said very pleased with carpet tiles for our dinning room hope to do my lounge they are lovely to walk on easy to lay feel warm to your feet”

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Posted 5 years ago

“My order for carpet tiles arrived exactly on the day I was advised, despite having to be ordered from Belgium. Communication was perfect. Great service from a good, friendly company.”

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Posted 5 years ago

“Samples made it easier to decide on the right product. Click vinyl is my preferred flooring for bathrooms. Delivered promptly as promised. I haven’t installed the planks yet (major bathroom refit in progress) but no qualms about the product.”

Helpful Report

Posted 5 years ago

DCTUK is rated 4.7 based on 3,449 reviews

Frequently Asked Questions

How Does DCTUK Deliver?

They normally delivery by Courier.

Ho long does delivery take from order?

It normally takes 3-5 days but can be as quick as the next day.