DCTUK Reviews

Name: DCTUK
Address: 21 Brookfield Business Park, Muir Road, Liverpool, Liverpool
Rating: 4.73

4.7 Rating 3,491 Reviews

94 %

of reviewers recommend DCTUK

4.7

Based on 3,491 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business Park,
Muir Road,
Liverpool
Liverpool
L9 7AR

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254

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DCT were unable to fulfil the order I placed online, I had conflicting messages from Ross, I lost confidence in the muddled process, cancelled and was refunded, business went elsewhere”

Helpful Report

Posted 9 months ago

“WOW! What a service from Emily Davies, Commercial Sales Executive and her team at DCTUK. Very helpful and fast delivery. Great product, Nouveau Cosy Toes II. Second order with this company and if I need any product related to flooring DCTUK will be my first choice every time. This is clearly a company that invests in their staff training and people retention. Many thanks again Emily and keep up the good work! Cheers for now Mark - West Oxfordshire.”

Helpful Report

Posted 9 months ago

Thank you Mark for your kind review, we will pass on the feedback to Emily!

Posted 9 months ago

“Received this someone else requested forwarded onto my customer. Thank you for your service.”

Helpful Report

Posted 9 months ago

“Samples arrived the day after ordering. They were very helpful in deciding which tiles we wanted. A small problem with delivery of the actual tiles was sorted quickly. We have done 1 room and are delighted with the result. Having seen it we will probably do the rest of our bedrooms.”

Helpful Report

Posted 9 months ago

“After a slow start, customer services was very good. Good follow up. The tile is of good quality. I am looking forward to fitting them to see the finished product.”

Helpful Report

Posted 9 months ago

“No problems 👍”

Helpful Report

Posted 9 months ago

“very quick samples”

Helpful Report

Posted 9 months ago

“|Great service, samples arrived next day!”

Helpful Report

Posted 9 months ago

“Brilliant carpet tiles. Much thicker than my previous tiles. DCTUK are the best suppliers with a whole range if designs to suit.”

Helpful Report

Posted 9 months ago

“The person I spoke to was very helpful and in fact saved me quite a bit of money by recommending another brand . The only thing that is all down wasDPD other than that I would have no hesitation in recommending them for their service”

Helpful Report

Posted 9 months ago

“We received our sample very quickly and the in-store service was great. The online service, however, seemed as if we were not worth the effort, since we only need flooring for a little space in the kitchen.”

Helpful Report

Posted 10 months ago

“Thanks for another delivery of quality carpet tiles. Another positive experience of dealing with DCTUK. From initial contact with Emi!y to place the order to receiving the items 48 hours later fabulous customer service.”

Helpful Report

Posted 10 months ago

“I was very happy with the service and delivery of my new carpet tiles for my kitchen. They are top quality tiles and I would recommend this company to anyone.”

Helpful Report

Posted 10 months ago

“Peter in sales was so helpful from start to finish. Thanks for your help”

Helpful Report

Posted 10 months ago

“Great service, great product and excellent communication! Fantastic!”

Helpful Report

Posted 10 months ago

“Searched numerous web sites for the right colour/design I envisaged. Your site was the only one that offered exactly what I wanted. It could not get better than that could it.? Oh yes it did. I stood up after placing the order and the phone rang, it was your driver to arrange next day delivery.I could not believe it. Product arrived on time next day. The tiles themselves are of excllent quality and look great in situ. First class service so very well done to all involved.”

Helpful Report

Posted 10 months ago

“Ross was very helpful and contacted me when the order had come in to find out when I wanted the delivery to be sent by DPD. The tiles are very good quality really thick and look great in our kitchen. Would recommend 10/10 for customer service”

Helpful Report

Posted 10 months ago

“Good company”

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Posted 10 months ago

“excellent service, quality and speedy delivery”

Helpful Report

Posted 10 months ago

“We were really pleased with the whole experience - selecting and receiving carpet tile samples was super quick, then the ordering process was easy. You were proactive in asking if I had any questions or wanted help with the quote. Queries were answered promptly, and we were kept informed of key dates and delivery times. Your emails made me smile, who knew there's so much to get excited about when you buy carpet tiles! The only snag was that the packing boxes had broken apart (point forward for your warehouse people!), but you sent us extra tiles the next day to make up for any damaged ones. We're not floor laying experts but we managed it easily with the adhesive you recommended, and so far they look great! Thanks.”

Helpful Report

Posted 10 months ago

DCTUK is rated 4.7 based on 3,491 reviews

Frequently Asked Questions

How Does DCTUK Deliver?

They normally delivery by Courier.

Ho long does delivery take from order?

It normally takes 3-5 days but can be as quick as the next day.