DCTUK Reviews

Name: DCTUK
Address: 21 Brookfield Business Park, Muir Road, Liverpool, Liverpool
Rating: 4.73

4.7 Rating 3,516 Reviews

94 %

of reviewers recommend DCTUK

4.7

Based on 3,516 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business Park,
Muir Road,
Liverpool
Liverpool
L9 7AR

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DCTUK 5 star review on 21st October 2024

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DCTUK 5 star review on 25th September 2024

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254

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Service however a little disappointed on the 30% ‘re stocking’ charge for returning two boxes of tiles.”

Helpful Report

Posted 1 year ago

“Delighted with range of colours and qualities of carpet tiles to choose from. Very quick sending me samples , and some more when we couldn't decide. Excellent delivery speed too and price best of all!.”

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Posted 1 year ago

“Upon request of the samples they landed on my desk the next day. Rapid response.”

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Posted 1 year ago

“Fantastic selection of quality products, swift delivery. Excellent all-round!”

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Posted 1 year ago

“Excellent range of carpet tiles, very quick delivery and the carpet tiles look great.”

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Posted 1 year ago

“Couldn't be better arrived next day no problems”

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Posted 1 year ago

“Very helpful.”

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Posted 1 year ago

“Decent quality carpet tile but badly cut off square”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Really easy to deal with and great lead times”

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Posted 1 year ago

“To use another firm's tag-line, the carpet tiles did exactly what it said on the tin! Good quality tiles, arrived efficiently and quickly and I benefitted from one of dtuk's regular sale event. They have transformed a dingy upstairs bedroom into a restful, light and pleasant room.”

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Posted 1 year ago

“good firm to speak to exelent service , very good prodoct”

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Posted 1 year ago

“Your website appeared to offer the carpet tile I was looking for but when I requested details it was clear you did not have that tile. The sample did not arrive at the first time of asking. DCT prices seem higher than competitors.”

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Posted 1 year ago

“Received fine and updated when actual delivery was going to be.”

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Posted 1 year ago

“Quick delivery. Good Sample size. Friendly service”

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Posted 1 year ago

“Pleased with the service supplied kind regards Nigel”

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Posted 1 year ago

“Excellent service quickly delivered and love them”

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Posted 1 year ago

“better then expected, the carpet looks great and feels great, would buy it again.”

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Posted 1 year ago

“Website easy to navigate and then personal follow up when I ordered samples. Quote sent fast and once ordered tiles delivered speedily and safely Ona pallet. Easy transaction for great product.”

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Posted 1 year ago

“I urgently needed just four carpet tiles in "storm blue" to finish a job I had already started. Buying these tiles from yourselves was a big mistake for me I was forced to accept what was a very high charge for 4 tiles, in order to obtain the fastest possible delivery, yet on arrival they were a day late, arrived in an unmarked box (no colour reference) and not a colour match to my earlier storm blue tiles. As I was out of time and unable to spend any more time on this job, I had to reluctantly fit mismatched tiles which look terrible. Never fall for that again. SW”

Helpful Report

Posted 1 year ago

Hello, We're sorry that you weren't happy with our service, but we do think it is important to point out, for other customers reading your review, that you paid £14 delivery and we did deliver next working day as promised. (You ordered late Thursday evening, we processed the order Friday, and we delivered on Monday). We can't find a previous order for you, only for four tiles, so you may have ordered these from elsewhere and that is the reason why they do not match. We do ask customers to contact us if they have problems before leaving a negative review because we will always try and rectify the issue if we can. We are available via Livechat, email or phone call if you need any further help. Our aim is to help and put a smile on your face.

Posted 1 year ago

DCTUK is rated 4.7 based on 3,516 reviews

Frequently Asked Questions

How Does DCTUK Deliver?

They normally delivery by Courier.

Ho long does delivery take from order?

It normally takes 3-5 days but can be as quick as the next day.