DCTUK Reviews

Name: DCTUK
Address: 21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,, 21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,, Liverpool
Rating: 4.72

4.7 Rating 3,442 Reviews

94 %

of reviewers recommend DCTUK

4.7

Based on 3,442 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,,
21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,
Liverpool
L9 7AR

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DCTUK 5 star review on 21st October 2024

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254

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service - ordered on Sunday, shipped Monday, delivered on Tuesday by DPD within the advised time window, with no problems and no damage. Very pleased with the carpet tiles, which are of good quality and easy to work with. Finished room looks great.”

Helpful Report

Posted 4 months ago

“Very fast delivery of sample and pricing also provided assistance to match carpet tiles for client.”

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Posted 4 months ago

“Excellent experience with this Company. The website is very informative and it was very quick to receive a sample. And when my chosen tiles had a slight delay on delivery I was immediately informed with suggested alternatives if I didn't want to wait. I chose an alternative and received them very quickly; packed well and in perfect condition. Highly recommended.”

Helpful Report

Posted 4 months ago

“Generally a very good all round service. Only issue I had was the packaging wasn't strong enough for 20 carpet tiles. One pack arrived with the courier's (DPD) packing tape around one end that had split open. Some tiles were damaged but DCTUK offered to replace but I managed to use those where I needed edge tiles as able to cut out the damaged edges.”

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Posted 4 months ago

“Prompt efficient service”

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Posted 4 months ago

“Got our tiles in exactly the right colour, quantity etc. within agreed timescales. No worries, no issues, clear, easy process from start to finish.”

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Posted 4 months ago

“Great customer service, fast delivery, follow-up and competitive pricing. Very pleased with overall great service !!!”

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Posted 4 months ago

“Ross and Christopher were very helpful and were able to complete our order to perfection and the deliveries arrived when they said they would.”

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Posted 4 months ago

“Plenty of samples sent. Match my carpet service is really helpful. Fast delivery. No complains. Only cons is that website could be a little clearer on which products can be ordered in half box and which cannot and prevent you from doing so.”

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Posted 4 months ago

“Great product and service and a pleasant transaction. The carpet tiles were easy to lay and look really good. Many thanks.”

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Posted 4 months ago

“Great quality and price. Kept updated throughout order and delivery process. Would recommend”

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Posted 4 months ago

“Great range and choice of carpet, good quality for the price, quick delivery, packaged well and arrived in-tact. Service excellent, very helpful and immediate response to e-mails. Excellent website and user friendly. Will recommend to others”

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Posted 5 months ago

“Was unsure what tiles to purchase, the team were very helpful with quick delivery”

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Posted 5 months ago

“Very efficient, flooring arrived as stated, and was really well packaged. Nice to have the confirmation email come from a human and not a Bot. So thank you Ross Smith.”

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Posted 5 months ago

“From the initial contact they were very helpfully, even when I kept asking for samples. We decided on the price range we could afford then finally on three colours as we'd seen a design on their webb site we liked so they offered to do a layout design on Autocad based on the floor layouts I gave them, these came with 3d imagines all free and they were really good, Each section of the company contacts you right through to delivery to make sure the order is ok and to make sure you got the delivered. There are loads of internet companies you can get carpet tiles from including the makes we looked at but the service and price from DCTUK really is fantastic.”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to leave this review, the team are buzzing!

Posted 5 months ago

“Great quality and price. Kept updated throughout order and delivery process. Would recommend”

Helpful Report

Posted 5 months ago

“not knowing exactly what i wanted the DCTUK team were very helpful in assisting with what would work. very quick response times and very friendly.”

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Posted 5 months ago

“Excellent service throughout with very quick delivery”

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Posted 5 months ago

“I ordered some carpet tiles which I needed in a few day unaware of the 5-7 days lead time which was my own mistake. The guys happily changed and help me get some different tiles sorted and dispatched the next day! A big help. Thanks all”

Helpful Report

Posted 5 months ago

“I requested a sample via the online portal and the item was received within 3-5 working days as promised.”

Helpful Report

Posted 5 months ago

DCTUK is rated 4.7 based on 3,442 reviews

Frequently Asked Questions

How Does DCTUK Deliver?

They normally delivery by Courier.

Ho long does delivery take from order?

It normally takes 3-5 days but can be as quick as the next day.