DCTUK Reviews

Name: DCTUK
Address: 21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,, 21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,, Liverpool
Rating: 4.72

4.7 Rating 3,443 Reviews

94 %

of reviewers recommend DCTUK

4.7

Based on 3,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,,
21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,
Liverpool
L9 7AR

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DCTUK 5 star review on 21st October 2024

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254

Anonymous

Anonymous // 01/01/2019

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“Brilliant service. Carpet tiles excellent quality”

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Posted 3 years ago

“Brilliant company,an absolute pleasure to deal with. I've done 3 bedrooms now with their carpet tiles and love the results Will definitely be buying more when I do my living room. Prices and quality is fantastic 👌”

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Posted 3 years ago

“Easy to order and fast delivery. High quality and affordable”

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Posted 3 years ago

Hi Jacqueline, Thank you for your review. We are pleased you were happy with your products and the service you received. Don't forget, when you have finished with them, carpet tile samples or offcuts often make perfect coasters for your cup of tea 😋. We look forward to you shopping with us again in future. Kind regards Charlotte

Posted 3 years ago

“Prompt delivery Many thanks”

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Posted 3 years ago

Hi David, Thank you for your review. We are pleased you were happy with the service you received. We look forward to you shopping with us again in future. Kind regards Charlotte

Posted 3 years ago

“Samples arrived very quickly, as did carpet tiles, very good quality.”

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Posted 3 years ago

Hi Rob, Thank you for your review. We are pleased you were happy with your samples and carpet tiles. Don't forget, when you have finished with them, carpet tile samples often make perfect coasters for your cup of tea 😋. We look forward to you shopping with us again in future. Kind regards Charlotte

Posted 3 years ago

“Good fast service but prices are not really “discount” prices. To my surprise I found that all the products were much cheaper at my local retailers!!”

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Posted 3 years ago

“Ordered a couple of samples which arrived quickly.”

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Posted 3 years ago

Hi Julie, Thank you for your review. We are pleased you were happy with your samples and the service you received. Don't forget, when you have finished with them, carpet tile samples often make perfect coasters for your cup of tea 😋. We look forward to you shopping with us again in future. Kind regards Charlotte

Posted 3 years ago

“I found staff to be helpful and friendly and the sample arrived quickly. I then realised that you were pretending to have a sale and the item is obtainable elsewhere at the same price. Also your staff are clearly instructed to "hard sell" so I was then bombarded with phone calls and emails. I will therefore make sure to have no further dealings with DCTUK because I do not like such aggressive attitudes which come from the senior management.”

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Posted 3 years ago

Hi Stephanie glad the sample got to you quickly. Sorry you didn't like our customer care. I have checked our phone logs and we only called you once to check the sample had arrived. You didn't pick up. We don't hard sell to anyone, we give expert advice when it is asked of us. Perhaps I could ask you to review these comments and perhaps change it to a more honest reflection of your experience with us. Regards Jon

Posted 3 years ago

“Samples came quick but settled on a different tile”

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Posted 3 years ago

Hi, Thank you for your review. We are pleased you were happy with your samples and the service you received. Don't forget, when you have finished with them, carpet tile samples often make perfect coasters for your cup of tea 😋. We look forward to you shopping with us again in future. Kind regards Charlotte

Posted 3 years ago

“Excelent service”

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Posted 3 years ago

“A while after processing my order I was informed by a warehouse person that I would incur an extra £30 "cutting fee". There was no menion of this on the website or order details. What other company slaps on a spurious extra fee after processing an order? After calling some competitors and finding they did not charge such a fee, I challenged this and the fee was waived. Then my order was apparently "lost" and after chasing several times it was eventually delivered. The lost delivery meant I had to delay a tenant costing me money. Not a good experience.”

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Posted 3 years ago

“Excellent helpful service. Wish others could be the same !!”

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Posted 3 years ago

“I wanted Huega carpet tiles which used to be available in John Lewis. DCTUK have a full range of Huega tiles and I was able (by using a friend to help) to get several samples, I think there were at least 6 different shades of grey to choose from. I had to order tiles by the box of 20 so I have a lot of spares, but at least I can replace the worn and dirty tiles over time.”

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Posted 3 years ago

Hi Beverley, Thank you for your review. We are pleased you were happy with your product and the service you received. We would love to see a finished photo of your space! Kind regards Charlotte

Posted 3 years ago

“All samples received quickly in good order”

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Posted 3 years ago

Hi Stuart, Thank you for your review. We are pleased you were happy with your samples and the service you received. Don't forget, when you have finished with them, carpet tile samples often make perfect coasters for your cup of tea 😋. We look forward to you shopping with us again in future. Kind regards Charlotte

Posted 3 years ago

“Brilliant. Very quick delivery of two full size samples of carpet tiles. Really good quality. Very helpful to make a choice. Good prices and offers. The customer services responds quickly to emails and is knowledgeable.”

Helpful Report

Posted 3 years ago

Hi Lorraine, Thank you for your review. We are pleased you were happy with your samples and the service you received. Don't forget, when you have finished with them, cut down carpet tile samples often make perfect coasters for your cup of tea 😋. We look forward to you shopping with us again in future. Kind regards Charlotte

Posted 3 years ago

“Very quick well packed samples.”

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Posted 3 years ago

“Samples provided quickly really good idea”

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Posted 3 years ago

Hi Robert, Thank you for your review. We are pleased you were happy with your samples and the service you received. Don't forget, when you have finished with them, carpet tile samples often make perfect coasters for your cup of tea 😋. We look forward to you shopping with us again in future. Kind regards Charlotte

Posted 3 years ago

“Excellent customer service, well packaged and excellent quality flooring. Flooring not laid yet, just waiting on the joiner aka my dad to help fit!”

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Posted 3 years ago

Hi Julie, Thank you for your review. We are pleased you were happy with your product and the service you received. Don't forget, when you have finished with them, carpet tile samples often make perfect coasters for your cup of tea 😋. We would love to see pictures of your finished space - we think it will be beautiful!! Kind regards Charlotte

Posted 3 years ago

“Never arrived, ordered twice and no response to my email to chase where my sample was.”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

Hi Margaret, Thank you for your review. We are pleased you were happy with the service you received. Don't forget, when you have finished with them, carpet tile samples often make perfect coasters for your cup of tea 😋. We look forward to you shopping with us again in future. Kind regards Charlotte

Posted 3 years ago

DCTUK is rated 4.7 based on 3,443 reviews

Frequently Asked Questions

How Does DCTUK Deliver?

They normally delivery by Courier.

Ho long does delivery take from order?

It normally takes 3-5 days but can be as quick as the next day.