DCTUK have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service and are happy with their refunds.
“
I received several carpet tile samples of a good size that enabled me to make my choice. These were received quickly and well packaged. I received excellent advice from Beth at customer service who helped me with my order and gave me advice on fitting. The tiles are at an excellent discounted price. On ordering I received swift confirmation and details about the delivery.
Thankyou DCTUK for your excellent service.
”
- Janet Lewin
“
I have used DCT UK a few times now. Brilliant service and price of the tiles I ordered would have been more than double for the same quality carpet. Very pleased and will use again for my next project.
”
- Anonymous
“
Very helpful on initial chat session. Free samples dispatched quickly and received within a couple of days. Order subsequently placed and again delivered within a couple of days. Quality carpet tiles at a very good price - and great service too. Will definitely use this company again! Many thanks
”
- Alan Browse
“
Excellent customer service, ordering was easy & pricing was cheaper than I found elsewhere where. They kept in touch regarding dispatch & delivery. I had a phone call when driver was on his way & it all ran so smoothly. I would highly recommend this company. A bonus box of chocolates arrived with our delivery too.
”
- Emma Evans
“
Massive help from Chris and the team who managed to get carpets out to us with next day delivery!
”
- Anonymous
“
Delivery as expected. Good quality product. Recommend.
”
- Rob
“
Ross had said he was going to refund the £45 for delivery and the the cost of the adhesive as I needed it that day so because of the shear lack of communication I almost ended losing that job.
”
- Lee
“
When I asked for a refund on the adhesive to mitigate my costs I was asked if I had the advice in writing.
”
- Derek
“
When I purchased my order online they emailed me and told me it would take 3-4 working days. Then 3-4 working days later they emailed me again saying they would ring me to arrange a delivery in 5 working days. So 5 working days later Still having no phone call or delivery turn up I called them , then they told me my flooring was out of stock. Very unprofessional and still haven’t received my refund yet, will not use this company again.
”
- Anonymous
“
Excellent customer service, ordering was easy & pricing was cheaper than I found elsewhere where. They kept in touch regarding dispatch & delivery. I had a phone call when driver was on his way & it all ran so smoothly. I would highly recommend this company. A bonus box of chocolates arrived with our delivery too.
”
- Emma Evans
“
Great service and rapid delivery as always.
Just placed another order for another room 👍
”
- Terry West
“
I received several carpet tile samples of a good size that enabled me to make my choice. These were received quickly and well packaged. I received excellent advice from Beth at customer service who helped me with my order and gave me advice on fitting. The tiles are at an excellent discounted price. On ordering I received swift confirmation and details about the delivery.
Thankyou DCTUK for your excellent service.
”
- Janet Lewin
