DCTUK have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service and are happy with their refunds.
“
Couldn’t have dealt with a more helpful company ,sent me every sample I asked for and the delivery was next day once I placed my order . Price of the tiles were value for money, very happy with my pucrchase. Brenda Kemp
”
- Brenda Kemp
“
Ordered 2 packs of carpet tiles on Wednesday 26th.March they were delivered on Friday 28th. Was kept informed of delivery times by customer service. Very pleased with quality and price . Received a personal E-mail today 1st.April to check that delivery had taken place as advised . Very good service would recommend .
”
- Steve Budd
“
Excellent product and service from DCTUK at a fair price but the courier let both of us down with a late delivery.
”
- Anonymous
“
Couldn’t have dealt with a more helpful company ,sent me every sample I asked for and the delivery was next day once I placed my order . Price of the tiles were value for money, very happy with my pucrchase. Brenda Kemp
”
- Brenda Kemp
“
Brilliant product easy ordering fast delivery and super staff (Christopher and Beth). The whole experience was great and made so much better with such friendly and professional help along the way.
Could not recommend more highly.
A big thank you DCTUK.
”
- MRS J LANE
“
Ordered 2 packs of carpet tiles on Wednesday 26th.March they were delivered on Friday 28th. Was kept informed of delivery times by customer service. Very pleased with quality and price . Received a personal E-mail today 1st.April to check that delivery had taken place as advised . Very good service would recommend .
”
- Steve Budd
“
Ross had said he was going to refund the £45 for delivery and the the cost of the adhesive as I needed it that day so because of the shear lack of communication I almost ended losing that job.
”
- Lee
“
When I asked for a refund on the adhesive to mitigate my costs I was asked if I had the advice in writing.
”
- Derek
“
When I purchased my order online they emailed me and told me it would take 3-4 working days. Then 3-4 working days later they emailed me again saying they would ring me to arrange a delivery in 5 working days. So 5 working days later Still having no phone call or delivery turn up I called them , then they told me my flooring was out of stock. Very unprofessional and still haven’t received my refund yet, will not use this company again.
”
- Anonymous
“
Great service, thanks.
”
- Sidonie Gander
“
Outstanding customer service from Leon and Chris. I highly recommend DCTUK for carpet tiles and hard-flooring products. So far I've only dealt online but I'm looking forward to visiting the London Showroom in future. Thank you
”
- Stuart Ball
“
Ordered 2 packs of carpet tiles on Wednesday 26th.March they were delivered on Friday 28th. Was kept informed of delivery times by customer service. Very pleased with quality and price . Received a personal E-mail today 1st.April to check that delivery had taken place as advised . Very good service would recommend .
”
- Steve Budd
