DCTUK Reviews

Name: DCTUK
Address: 21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,, 21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,, Liverpool
Rating: 4.72

4.7 Rating 3,446 Reviews

94 %

of reviewers recommend DCTUK

4.7

Based on 3,446 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,,
21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,
Liverpool
L9 7AR

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DCTUK 5 star review on 21st October 2024

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DCTUK 4 star review on 16th October 2024

Alison

DCTUK 5 star review on 25th September 2024

Alex

Christina Waters

Claire

254

Anonymous

Anonymous // 01/01/2019

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“Very fast delivery service”

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Posted 4 years ago

Thanks for leaving a review Ronald!

Posted 4 years ago

“Very helpful staff. Good communication. Goods delivered on time and to spec. Pleasure to deal with. Would recommend.”

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Posted 4 years ago

Thanks for the kind review Joyce! We appreciate it😊

Posted 4 years ago

“All my items were in stock and delivery was super quick”

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Posted 4 years ago

Good to hear Bill! Thanks for the review⭐

Posted 4 years ago

“THIRD TIME OF USING , VERY GOOD QUALITY, EXELLENT COMMUNICATION TOGETHER WITH GOOD FAST DELIVERY ... WOULD HIGHLY RECOMMEND”

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Posted 4 years ago

Thanks for the great review Brian!

Posted 4 years ago

“Good service. Delivery excellent highly recommend”

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Posted 4 years ago

Thanks for the lovely review Ian!

Posted 4 years ago

“Great product, good price prompt delivery. Completed the job same day and am well pleased with the finish. Thanks.”

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Posted 4 years ago

Great to hear! Thanks for the 5 star review😊⭐

Posted 4 years ago

“Fantastic company, so easy and fast delivery. Highly recommended”

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Posted 4 years ago

Thanks Jason! We appreciate your kind review🙌

Posted 4 years ago

“Really good material and excellent price”

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Posted 4 years ago

“Carpet tiles fine as were previous tiles supplied by them. Customer service very disappointing - by claiming the £20 Amazon voucher by ordering before a certain date, I lost out on the 10% discount. This was not made clear. I was told I could not alter the order I had just placed. I have still not received the voucher despite contacting them. I feel cheated.”

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Posted 4 years ago

So sorry Anne that you haven't received your vouchers, we will chase up as Amazon send emails with a code number on. We can't unfortunately have 2 offers running consecutively so that is why you couldn't have 10% aswell as the vouchers. Will look into why you haven't received an email yet from Amazon!

Posted 4 years ago

Hi Anne, we apologise regarding the information about the voucher being unclear and the delay receiving your voucher, we will send your £20 Amazon voucher to your email today. Kind regards

Posted 4 years ago

“Your box package for the tiles was very poor, all 4 corners of the 3 boxes where burst. The banding you used for the boxes had cut into the top and bottom tiles of each box, So at least 6 tiles could not be used because of the kink in the tiles.”

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Posted 4 years ago

So sorry to hear this, please let us know if you have damaged tiles and we will replace.

Posted 4 years ago

“Very good service, tile samples sent excellent and easy to choose. Having chosen the selected tiles, ordering was straight forward and the tiles arrived just 4 days later. Instructions for laying first class as was the queries answered promptly. Will use DTCUK again when we are in the market for tiles. Attached 2 photos before (blue tiles) and after the new Burmatex (red) tiles.”

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Posted 4 years ago

“I phoned dTCUK spoke to every nice young lady .She answered all my question s so I decided to place my order with them .I made my order at lunchtime I received my tiles within 24 hours .I have just finished laying them in my kitchen and they look very nice indeed.The price was very reasonable too so I will certainly use them again thank you very much Ray Johnson”

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Posted 4 years ago

“The carpet tiles are good so i ordered more to finish the offices but i asked for delivery on Thursday 13th August as no one was in the office any other day due to covid19. The delivery actually came on Tuesday 11th August 2 days early which then meant a member of staff had to stop what they were doing to travel 8 mile to take delivery. The message i received back from heather was not a problem they will be there on the 13th.”

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Posted 4 years ago

Hi Dave, We did request the 13th for delivery, the courier missed it so sorry. In future if anything like this happens then refuse the delivery and we will deliver on the date you choose. Please accept our apologies!

Posted 4 years ago

“Good service with online chat help. Very reasonably priced and the tiles were delivered only a couple of days after ordering. One slight point to note is that as I ordered the adhesive at the same time, this was packaged in with one box of the tiles and has warped a couple of tiles when zip tied. Might be best to send the adhesive packaged separately to avoid damage.”

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Posted 4 years ago

Thanks so much for your feedback Mark, this has been noted and will be discussed with our dispatch manager. Take Care,

Posted 4 years ago

“Flooring ordered online and delivered more quickly than similar companies selling the same product. The initial phone conversation was also very helpful.”

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Posted 4 years ago

Thank you for the nice review Mike! We appreciate it:)

Posted 4 years ago

“This is an excellent product, from a very professional team handling my order from start to finish with care and consideration. I ordered some samples that arrived the next day after discussions with the sales office. Ordered the product I wanted after some discussions as to how to lay the tiles on the surface I was intending to use. This was all done with speedy satisfaction, well done”

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Posted 4 years ago

Thanks so much for your feedback Donald

Posted 4 years ago

“As a lady of a certain age whose skills did not include floor tile laying I have to say that the whole experience was good. From the very quick delivery (slight oops without glue but that was quickly remedied) to watching the brief and helpful video, I am pleased to say that I am pleased with the result and yes, rather pleased with me too!!”

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Posted 4 years ago

Thanks so much for your lovely feedback and so glad you are pleased with the end result!

Posted 4 years ago

“Very pleased with service and very quick delivery. Would definitely use DCT again Thanks”

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Posted 4 years ago

Thanks for the nice review! We appreciate it:)

Posted 4 years ago

“Arrived the next day. We bought the cheapest tiles and wish perhaps we’d gone for something a little better but they’re certainly value for money. One was damaged though but used that where we only needed half a tile.”

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Posted 4 years ago

Sorry to hear that one tile was damaged, we could have sent a replacemnet out for you. Let us know if you need anything in the future.

Posted 4 years ago

“Excellent service. There was a mix up with delivery date from tHe carrier and DCTUK sorted it out in no time. Kept me posted via email.”

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Posted 4 years ago

Thanks for reviewing us!

Posted 4 years ago

DCTUK is rated 4.7 based on 3,446 reviews

Frequently Asked Questions

How Does DCTUK Deliver?

They normally delivery by Courier.

Ho long does delivery take from order?

It normally takes 3-5 days but can be as quick as the next day.