DCTUK Reviews

Name: DCTUK
Address: 21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,, 21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,, Liverpool
Rating: 4.72

4.7 Rating 3,443 Reviews

94 %

of reviewers recommend DCTUK

4.7

Based on 3,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,,
21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,
Liverpool
L9 7AR

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DCTUK 5 star review on 21st October 2024

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DCTUK 4 star review on 16th October 2024

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DCTUK 5 star review on 25th September 2024

Alex

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254

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately my experience with DCTUK was terrible!!! If I had any idea I would not have placed this order. 0124419846 I read the message I received (below) on the date I ordered (30th of September 2021) and have to laugh now that the trauma is over. Thank you for your order, it'll be with you in rocket speed! Our team right now will be either packaging your order ready for delivery (if it's in stock) or will be ordering the goods in from the manufacturer. Please note - sometimes if a product is made in Belgium or the Netherlands then it can be 7-10 days before delivery. I needed the order to arrive within a 4 week period so I placed the order with that in mind giving plenty of time. I am in the flooring trade and even with all the issues/excuses going on at this time I still get deliveries from suppliers within 2 to 3 working days. However, this went on and on and on for weeks. It caused me a world of hassle and stress. I was given many delivery dates that came and went? Finally I got part of the order on the 12th of November yet only enough to do a 1/3 of the floor? I had to complain and chase yet again. This resulted in one more box arriving 2 days later. More chasing and emails for the complete order arriving on the 18th of November. A total of 35 working days (49 days in total) from placing the order which simply is not acceptable regardless of any issues. I was rightly offered compensation but I have received nothing? I fully appreciate external issues that cause delays, especially these days, but this went on far longer than necessary without compensation of any kind? If this was one of my customers I would have refunded most of the order cost but DCTUK decided not to do anything which is also a shame in this whole experience. (*The Forbo Allura Flex White Marble flooring is really nice and as expected)”

Helpful Report

Posted 2 years ago

“Very good service and price”

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Posted 2 years ago

“Very helpful. Excellent Customer Service. Very Competitive pricing. Did not have to wait too long for delivery.”

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Posted 2 years ago

“Great service Goods arrived in a few days. And as a lovely surprise a Xmas goody bag totally unexpected. I will certainly be using DCTUK again”

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Posted 2 years ago

“I recently purchased carpet tiles, to which I am very happy with colour and fit. I will be happy to purchase from DCTUK again.”

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Posted 2 years ago

Thank you for your review! We're happy you like your carpet tiles😊

Posted 2 years ago

“We're so happy with our order. Easy to check out and dispatched and delivered so quickly! Especially pleased to see bag of Christmas treats with our order that our staff will enjoy.”

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Posted 2 years ago

Thanks for the lovely review Harriet! We're so happy you were pleased with everything and we hope your staff love the festive hamper🎄😊

Posted 2 years ago

“The tiles supplied were not those ordered but the larger interlocking tiles in the same design. Unfortunately I did not discover this until I was about to start the job so decided to try to use what I had. I found the interlocking tiles difficult to work with in a fairly small kitchen and the number of boxes required was different to the calculation based on the small tile so extra (at extra cost) had to be ordered half way through the work. DCTUK sales staff were helpful in identifying the tiles I needed and arranging delivery but this did delay completion. All in all not the best experience.”

Helpful Report

Posted 2 years ago

Thank you for your honest review Andrew. We're sorry you didn't have the best experience ordering from us and we hope to improve on this in the future.

Posted 2 years ago

“Fantastic site . All as discribed on site ,very fast Delivery 100%”

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Posted 2 years ago

Thank you for your review Brian! We're happy you're pleased with everything😊

Posted 2 years ago

“All staff we have dealt with have been pleasant and helpful”

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Posted 2 years ago

Thanks for your review Corinne! Glad our staff have been so helpful😊

Posted 2 years ago

“What an excellent experience fantastic service would use again. Quick and efficient.”

DCTUK 5 star review on 9th December 2021

Helpful Report

Posted 2 years ago

Thanks so much for your review Terry and for sending us a product picture, it looks great!😊

Posted 2 years ago

“Great service from first enquiry, samples, advise, ordering, updates, delivery, price, offers, quality. Highly recommend.”

Helpful Report

Posted 2 years ago

Thanks for your review Yvonne, so glad you found our service quick and hassle free!😊

Posted 2 years ago

“Super efficient, a sample came the next day and I was able to order carpet tiles straight away . Quality is good and so is the colour. Would buy again from DCTUK .”

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Posted 2 years ago

Thanks for your review Keith! Happy to hear you were pleased with our service and would order from us again😊

Posted 2 years ago

“Fast delivery great service”

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Posted 2 years ago

Thanks for your review Mark😊

Posted 2 years ago

“Really excellent service. Ordered 1600 on Thursday. Delivered 0808 Friday. What else can I say!!”

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Posted 2 years ago

Thanks for your review Peter! Happy to hear your order arrived so quickly😊

Posted 2 years ago

“Helpful chatline, called me back when requested and prompt delivery.”

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Posted 2 years ago

Thanks for your review Marion😊

Posted 2 years ago

“fantastic service start to finish, will certainly use again!”

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Posted 2 years ago

Thanks for your review Ryan, we're thrilled to hear you had a great experience with us! Do order with us again if needed😊

Posted 2 years ago

“Great efficient service and sorted straight away”

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Posted 2 years ago

Thanks for the review Simon😊

Posted 2 years ago

“good service and advice over the phone. tiles delivered promptly”

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Posted 2 years ago

Thanks for your review Mike!😊

Posted 2 years ago

“The initial chat service online and then talking on the phone was brilliant. Great knowledge, very helpful, and personable...and a great product!”

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Posted 2 years ago

Thanks for your review Nick, happy to hear you has such a wonderful experience!😊

Posted 2 years ago

“5 star service will use again Thanks Heather”

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Posted 2 years ago

Thanks for your review Mark! Glad to hear you'd use again😊

Posted 2 years ago

DCTUK is rated 4.7 based on 3,443 reviews

Frequently Asked Questions

How Does DCTUK Deliver?

They normally delivery by Courier.

Ho long does delivery take from order?

It normally takes 3-5 days but can be as quick as the next day.