DCTUK Reviews

Name: DCTUK
Address: 21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,, 21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,, Liverpool
Rating: 4.72

4.7 Rating 3,449 Reviews

94 %

of reviewers recommend DCTUK

4.7

Based on 3,449 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,,
21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,
Liverpool
L9 7AR

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DCTUK 5 star review on 21st October 2024

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DCTUK 4 star review on 16th October 2024

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DCTUK 5 star review on 25th September 2024

Alex

Christina Waters

Claire

254

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was informed of delays of sample and then it was promptly sent.”

Helpful Report

Posted 5 years ago

“I have been using DCTUK for around 10 years +, always very efficient and competitive quality products every time, a pleasure to dealwith”

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Posted 5 years ago

“I would highly recommend this company. Excellent service from start to finish”

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Posted 5 years ago

“Two of the four samples arrived almost by return. The remainder were several weeks and multiple text messages before they eventually arrived. We did select one of the “late” arrivals. Luckily I am collecting materials for my bathroom project ahead of requirements. All dealings with the team were excellent and despite the somewhat tardy samples, my order was ready for dispatch the next day with delivery the day after”

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Posted 5 years ago

“Great Prices, Friendly Staff and Rapid Delivery.”

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Posted 5 years ago

“excellent in providing a wide collection of carpets. However, due to the poor customer service, I had to get fitting service from another company. It took a month or even more to arrange someone have a visit in our dental practice in Guildford.”

Helpful Report

Posted 5 years ago

Hi Amirreza, We have been in contact with Kate and we're arranging a site visit for this week, I do apologise and hold my hand up that this should have been arranged sooner. We have in plan now that all site visits will be turned around within 5 working days. If you still need us to come out and measure up then please contact us. Again please accept our apologies.

Posted 5 years ago

“Excellent communication, very helpful, speedy delivery , superb products. Would definitely recommend DCTUK”

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Posted 5 years ago

“Sent the samples really quickly and we have now ordered the carpets”

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Posted 5 years ago

“Helpful knowledgeable staff, who have helped us many times with our orders.”

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Posted 5 years ago

Always here to help with anything Wendy!

Posted 5 years ago

“Very helpful very prompt delivery”

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Posted 5 years ago

“We found this company to be very helpful and the samples provided were of great assistance. Please pass on our thanks to Heather as well for her excellent customer service. We will be ordering very soon. Thank you.”

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Posted 5 years ago

Hi Mark, I certainly will pass on your thanks and let Heather know that you will be in contact soon. Have a good evening!

Posted 5 years ago

“My sample arrived very quickly and I’m impressed with your service and user-friendly website. Thanks for being so helpful.”

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Posted 5 years ago

You are most welcome, let us know if you need any more help with anything!

Posted 5 years ago

“Good website, easy to use, good range and samples came really quickly. Follow up call was very helpful and not pushy.”

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Posted 5 years ago

Thanks for the feedback Rod, let us know if you need anything else at this stage.

Posted 5 years ago

“Excellent prompt service”

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Posted 5 years ago

“Good service samples arrived quickly”

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Posted 5 years ago

“Very quick at delivering samples and responding to queries”

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Posted 5 years ago

“Requested some samples. They arrived quickly with free postage. Good quality tiles.”

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Posted 5 years ago

“I have recently ordered from DCTUK. Extremely fast at sending a quotation through and once I had placed an order the tiles were delivered the same week.”

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Posted 5 years ago

Good to know that you had a great experience Carrie, thanks for letting us know!

Posted 5 years ago

“Quick and stress less first delivery and helpful and efficient with returns and new delivery although error was on our side”

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Posted 5 years ago

Thanks so much for your feedback Daniel

Posted 5 years ago

“I have purchased from DCTUK on a number of occassions. The tiles are allways of good quality at a fair price & arrive when the company says they will. Will be buying from them again in the near future.”

Helpful Report

Posted 5 years ago

That's great to hear John, next time you need any help with anything just let us know!

Posted 5 years ago

DCTUK is rated 4.7 based on 3,449 reviews

Frequently Asked Questions

How Does DCTUK Deliver?

They normally delivery by Courier.

Ho long does delivery take from order?

It normally takes 3-5 days but can be as quick as the next day.