DCTUK Reviews

Name: DCTUK
Address: 21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,, 21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,, Liverpool
Rating: 4.72

4.7 Rating 3,443 Reviews

94 %

of reviewers recommend DCTUK

4.7

Based on 3,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,,
21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,
Liverpool
L9 7AR

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DCTUK 5 star review on 21st October 2024

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DCTUK 5 star review on 25th September 2024

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254

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pleased with the outcome and the delivery was on time very pleased looks really good Thank you.”

Helpful Report

Posted 3 years ago

“Took longer than 10 working days to deliver and communicating with updates would have been better than having to chase.”

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Posted 3 years ago

“Two lots of glue sent - both had burst open in transit. First totally unusable. Second managed to use but list quite a bit of glue. Had to go ahead as I had builders waiting.”

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Posted 3 years ago

“Good quality tiles for the price paid. Quick delivery as well.”

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Posted 3 years ago

“Fantastic service really good quality tiles .speedy delivery. Thankyou.”

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Posted 3 years ago

“Sold flooring that I was told was compatible and was not. I called and sent pictures to rectify the problem I never had a reply.”

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Posted 3 years ago

Hi Barry, I have listened back to the original call when you placed the order and although our advisor did tell you that you were ordering "Luvanto Click Plus" which was different to your previous order of "Luvanto Click", she didn't make it clear enough that these would not be compatible. I agree with you that we should have been clearer in this. And I apologise that this has not been rectified so far. Our Dispatch Manager says he has tried to contact you to arrange collection of these products and a full refund. If you can't find that email please email me at jon@dctuk.com and I will arrange this. Thanks so much for being honest in your review, we learn from this and improve from this. Just sorry your experience was not a good one this time. Regards, Jon Techilovsky Business Development Manager

Posted 3 years ago

“Clear ordering process. Got what we wanted - just in time for the kitchen fitters! Thanks to Ross for his help.”

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Posted 3 years ago

“Hi I like to thank Vanessa for sorting out my order it arrived in the time stated and was in good condition thanks once again .”

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Posted 3 years ago

“I love the idea of being able to order samples before buying. So glad for this service. Quick and easy to manoeuvre on website for ordering. Very fast delivery. Easy to lay carpet tiles and they are of great quality.”

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Posted 3 years ago

“I have ordered two styles of carpet tile in recent months, one for the bedroom the one for the kitchen. The bedroom tiles are very pleasing and the deep pile makes them ideal for the application. The kitchen tiles have yet to be laid.”

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Posted 3 years ago

“Order and delivery perfect. No problems with either.”

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Posted 3 years ago

“Absolutely delighted. Great product and great service.”

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Posted 3 years ago

“Brilliant Products, Superb Service would not go past DCTUK They are Top of The Pops”

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Posted 3 years ago

“Always very helpful, pleasure to deal with”

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Posted 3 years ago

“My bedroom looks good after laying the carpet. Quality is excellent and have recommended to a friend. I am pleased with help of your online calculator. No wastage.”

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Posted 3 years ago

“Effiicient and speedy...”

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Posted 3 years ago

“A horrendous traumatising experience of damage to property, carpets not laid properly and the situation still not rectified weeks later. Don't use these guys to fit your carpets or you may seriously live to regret it. Use a local contractor you know. The 'proffessional' fitting service by 'superheroes' thier website describes is very different in reality.”

Helpful Report

Posted 3 years ago

Hi Michael, as customer service is our number 1 priority - this wasn't a nice review to read, and is rare to see among our reviews. We're keen to listen and learn from our reviews. But having looked into your project, we honestly feel like this is a unjust and unfair review. There was only one main issue that you were unhappy with, and that was our fitter taking it upon himself to help you by removing the radiator covers, fitting the carpet tiles underneath, shaving the radiator covers at the bottom, and replacing to improve the finish of your installation. This was done to help you and was not part of our quote, but our fitter wanted to help. We understand you were not happy with the quality of the craftsmanship with the refit of the radiator covers and as soon as you made us aware of this we refunded you for the cost of the radiator covers so you could replace them. We did this without quibble or delay. With regards to the snaggings (that occur on any project this size) we emailed you to arrange a fitter to return at your convenience and you replied that you were on holiday. Since then we have not received a response to when you would like the fitter to return. When you do reply we will be happy to finish off the minor snags that are left to fix. I am posting this reply publicly so that other potential customers will not be put off by your review because as I'm sure you will agree - when it comes to reviews - the devil is in the detail. We hope that after the fitter has returned and finished the minor bits left to do, you will be entirely happy with the finished project. Regards Jon Techilovsky Business Development Manager

Posted 3 years ago

“The delivery driver was really helpful and put the floor tiles in my 89 year old mums hallway and did not leave them on the doorstep.”

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Posted 3 years ago

“We are the preferred contractors for Lloyds bank Northern Region, I have used DCT UK for a couple of jobs recently where we needed specific carpet tiles, I used the web site and chatted to Lewis, who provided a very competitive quotation within seconds, this came with a link to order and pay, we were kept up to date with shipping which was super quick right down to the driver calling prior to delivery, I have no reservations in recommending DCT UK. Thanks.”

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Posted 3 years ago

Thanks Simon for this fab review and the brilliant photo! You've put a smile on all our faces!

Posted 3 years ago

Thank you so much for this great review! We are pleased you are happy with our products and service! The carpet tiles look fantastic! You have done a great job! 👏🏼

Posted 3 years ago

“good to deal with”

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Posted 3 years ago

DCTUK is rated 4.7 based on 3,443 reviews

Frequently Asked Questions

How Does DCTUK Deliver?

They normally delivery by Courier.

Ho long does delivery take from order?

It normally takes 3-5 days but can be as quick as the next day.