DCTUK Reviews

Name: DCTUK
Address: 21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,, 21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,, Liverpool
Rating: 4.72

4.7 Rating 3,448 Reviews

94 %

of reviewers recommend DCTUK

4.7

Based on 3,448 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,,
21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,
Liverpool
L9 7AR

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254

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The website was very easy to use , and the samples arrived really quickly.We were very impressed with the quality.we have instructed our kitchen fitter to order our choice.”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“After asking for samples and waiting over a week for them to arrive, we made an order, after 2 days we were called to say the website had an error by asking per tile instead of per box, so we were asked to pay more, I didn't think we should as it is an error on their end, but my wife paid it. Only then to have another phone call another 2 days later telling us our order was out of stock and will take 2 weeks, we said ok, then got another call day later saying it would take 4 weeks! We cancelled the order, my wife had to call them nearly a week later to prompt for our refund, which happened then the next day.”

Helpful Report

Posted 4 years ago

Hi Steve thanks for your review and sorry for the issues you've had. We actually totally agree with you, the wait was too long - mainly because they were shipped in from Belgium. We've now decided to stock the collection you ordered because of it's popularity so if you order with us again you can expect next day delivery. Thanks again for bringing this problem to our attention. Regards, Jon - DCTUK Management team.

Posted 4 years ago

“Very satisfied of the service! Quick and easy!”

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Posted 4 years ago

“Yes, thank you, first class friendly service. My tiles should arrive within the next hour. Can’t wait see them. If the carpet tiles are half as good as the service you offer l will be very happy ! Kind regards Val Bird”

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Posted 4 years ago

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Posted 4 years ago

“Very pleased with the customer service - free samples really helped us to choose and we were allowed quite a few to look at. Fast delivery and excellent quality tiles. I would recommend this product.”

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Posted 4 years ago

“Needing to replace a carpet in our hallway that had separated its pile from the mesh backing, carpet tiles seemed to be a good alternative and having used DCTUK previously I had no hesitation in using them again. I selected the Nouveau Home Comforts tiles along with the appropriate underlay tiles and can only say that the whole transaction was handled efficiently and quickly. Tip: use a profile gauge for door frames for a perfect fit.”

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Posted 4 years ago

“I didn't want something standard and the staff went out of their way to help. Really kind. Have the funkiest floor at a very good price”

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Posted 4 years ago

“Wide range of products, good prices and good service.”

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Posted 4 years ago

“Nice to speak to and easily bettered a price from another supplier. Have decided to return what we ordered but have now been informed that there's a 30% restocking fee, which seems particularly unreasonable.”

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Posted 4 years ago

“Very pleased with the service from DCTUK. They were especially helpful when we under ordered by 1 box and they fitted us in quickly to get the job finished. Would use again.”

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Posted 4 years ago

“really quick and helpful”

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Posted 4 years ago

“I have always found the service from DCTUK excellent - very good and efficient and fast delivery service”

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Posted 4 years ago

“Absolutely fantastic service, especially by the on-line chat lady who helped me so much. Ordered on Friday - delivered on Monday. Even the delivery driver went above and beyond by opening up the pallet and bringing in box by box of the heavy load.. The tiles are now fitted and look excellent! 5*”

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Posted 4 years ago

“Good product from a professional company”

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Posted 4 years ago

“very helpful.”

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Posted 4 years ago

“Very good service and good tiles thank you”

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Posted 4 years ago

“It was easy and helpful to get samples of the carpet tiles I was interested in - within a day of requesting - which helped us select just the right colours for our project...”

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Posted 4 years ago

“Very pleased with my floor tiles. Excellent quality and really easy to put down. Will defiantly be purchasing more”

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Posted 4 years ago

DCTUK is rated 4.7 based on 3,448 reviews

Frequently Asked Questions

How Does DCTUK Deliver?

They normally delivery by Courier.

Ho long does delivery take from order?

It normally takes 3-5 days but can be as quick as the next day.