DCTUK Reviews

Name: DCTUK
Address: 21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,, 21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,, Liverpool
Rating: 4.72

4.7 Rating 3,443 Reviews

94 %

of reviewers recommend DCTUK

4.7

Based on 3,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,,
21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,
Liverpool
L9 7AR

Write Your review

Tell us how DCTUK made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

DCTUK 5 star review on 21st October 2024

Perfect Shutters

DCTUK 4 star review on 16th October 2024

Alison

DCTUK 5 star review on 25th September 2024

Alex

Christina Waters

Claire

254

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service”

Helpful Report

Posted 3 years ago

“GREAT SERVICE AND VERY VERY QUICK DELVERY”

Helpful Report

Posted 3 years ago

“Good quality and value. Would use them again.”

Helpful Report

Posted 3 years ago

“Fantastic floor and easy fitting”

Helpful Report

Posted 3 years ago

“Very disappointed. Poor-fitting. Carpet tile pile not fitting at edges of some tiles. Have reported problems to DCTUK, they said they would send a fitter (twice they have said that), STILL WAITING.”

Helpful Report

Posted 3 years ago

“I ordered samples first and chose one that I really liked. I spoke to Vanessa to confirm if Nouveau Cosy Toes II Carpet Tiles would be the right choice for me. She confirmed it was. I placed the order and the floor tiles were delivered as planned. We fitted them ourselves today and they look fantastic. They are really soft underfoot and after a good hoover I'm super pleased with them. Transformed the room. The price was reasonable too.”

Helpful Report

Posted 3 years ago

Thanks for your kind review, and great photo!

Posted 3 years ago

“Great service with quick response, will continue to use.”

Helpful Report

Posted 3 years ago

“Really pleased with our tiles and the underlay. We fitted both ourselves and found it fairly easy to do. The underlay holds the tiles really well. Good quality, quick delivery and well packaged.”

Helpful Report

Posted 3 years ago

“Took a cold call from them after not buying on the website, stupidly bought something that wasnt suitable. Would not refund or exchange despite this being advertised and quoted some obscure terms and condition on why I couldnt. Lots of shifting Blame to different departments. Waiting for a manager call back for over a week. Spent over a £100 for something that is useless. DO NOT BUY FROM THESE COWBOYS”

Helpful Report

Posted 3 years ago

Hi Dan, as you ordered a specific cut length of vinyl we are unable to exchange these because they are made to order. With other websites they don't offer the service to cut a length of a roll for small projects, but we do because we know how useful this is for customers. Most other websites only offer full rolls. But this does mean we can't accept returns as it is unlikely someone else would need the exact sample product and exact same length that you required. This is made clear in our terms and conditions. Our numerous positive reviews show that with the vast majority of products we are happy to exchange products for something else if unopened and returned in brand new condition. Regards, Jon.

Posted 3 years ago

“Chatted with Nour via live chat she was absolutely amazing, thank you!”

Helpful Report

Posted 3 years ago

“Delivery was excellent as they (dctuk) are based very close to me. The carpet tiles I chose are exactly the same as the ones that are being replaced as I liked them so much. They were bought elsewhere many years ago and needed replacing. When sending for samples, I did not realize that these would be the same, but am extremely happy that they are as they are so hardwearing and look good. The ones I have are the spa for kitchen and bathroom.”

Helpful Report

Posted 3 years ago

“Service was Great. delivered quick. the carpet tiles were very bad quality! about 16 tiles thread bare on edges. I used most for cuts and had to hide the others under the counter.”

Helpful Report

Posted 3 years ago

Hi Steve, sorry you seem to have got a bad batch! This is very rare. All you need to do is contact us and we'll send out 16 more free of charge. Thanks, Jon.

Posted 3 years ago

“Excellent service - great help and speedy delivery, would recommend”

Helpful Report

Posted 3 years ago

“easy to use website lets you select correct tiles for room purpose and fast delivery was most satisfying.”

Helpful Report

Posted 3 years ago

“Order arrived on time. When we ordered there was a free gift of a bottle of wine. It didn’t arrive with the order. So after a quick phone call it was delivered a few days later. Thank you.”

Helpful Report

Posted 3 years ago

“East to order. Fast and reliable delivery.”

Helpful Report

Posted 3 years ago

“Polite friendly company offering quick and competative service, quality product and speedy delivery.”

Helpful Report

Posted 3 years ago

“Great product, customer service especially from Vanessa was great, she helped us through the ordering process. Many thanks”

Helpful Report

Posted 3 years ago

“Fast delivery and helpful staff A*”

Helpful Report

Posted 3 years ago

“Very good service, I dealt with Lewis who was very knowledgeable, my flooring was delivered on the day I was told. Highly recommended”

Helpful Report

Posted 3 years ago

DCTUK is rated 4.7 based on 3,443 reviews

Frequently Asked Questions

How Does DCTUK Deliver?

They normally delivery by Courier.

Ho long does delivery take from order?

It normally takes 3-5 days but can be as quick as the next day.