DCTUK Reviews

Name: DCTUK
Address: 21 Brookfield Business Park, Muir Road, Liverpool, Liverpool
Rating: 4.73

4.7 Rating 3,491 Reviews

94 %

of reviewers recommend DCTUK

4.7

Based on 3,491 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business Park,
Muir Road,
Liverpool
Liverpool
L9 7AR

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DCTUK 5 star review on 21st October 2024

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Alex

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254

Anonymous

Anonymous // 01/01/2019

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“Great communication, friendly and helpful staff, quick delivery.”

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Posted 8 months ago

“Ordered on Friday at 4pm, delivered on Saturday 11am. Fantastic service. Follow up email to ensure everything was as it should be. Highly recommend”

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Posted 8 months ago

“As a commercial customer we find ordering very easy, good range of products at a competitive price. Staff always happy to advise. Good quality product, delivery communication is excellent. We are very pleased and would highly recommend this company.”

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Posted 8 months ago

“Really good service. Two sets of samples sent promptly to allow us to make decisions, then the subsequent order was delivered on the timescale expected and in good condition. Would definately use again.”

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Posted 9 months ago

“Shocking service terrible delivery couldn’t even get my order right. My delivery was ment to be delivered on the 28th of March but apparently the order was missed By the driver Ross got it sent out again for the 3rd of April which I received but not the whole order the adhesive I ordered was was never put through on my order which I don’t understand when I had the invoice in my inbox I showed the driver and it was completely different from the invoice I had. Ross had said he was going to refund the £45 for delivery and the the cost of the adhesive as I needed it that day so because of the shear lack of communication I almost ended losing that job. So unfortunately now I’ve found out who you actually buy the flooring off as I never would have gone through a 3rd party to by the floor tiles and would not be using DCTUK AGAIN!!!!!!!!!”

Helpful Report

Posted 9 months ago

Hi Lee, apologies that you order was delayed. Unfortunately it was a mixture of our supplier missing your order (that we had sent to them) and also bad timing, as our supplier who makes the product closed over Easter weekend, and you ordered just before Easter weekend. So usually we would have made sure our supplier sent out the order the next working day, but due to Easter, it was resent after Easter which obviously meant you were delayed much longer than usual. It was actually only 1 working day, but in reality was 5-6 days. We totally understand your frustration and we can assure you that isn't our usual level of service. We did refund you for the lack of adhesive and we refunded your delivery fee. I hope you will try us again in the future. Regards Jon Techilovsky Head of Marketing & Innovation

Posted 9 months ago

“carpet tiles fantastic valve look brill”

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Posted 9 months ago

“Thank you for your assistance.”

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Posted 9 months ago

“Great tiles, easy to lay. Great service. Just finished 2 rooms and very pleased with the results. Highly recommended.”

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Posted 9 months ago

“Fast delivery, excellent product”

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Posted 9 months ago

“A little slow out of the gate but ended up with extremely good customer services. I really like the tiles. Looking forward to putting them down and seeing the finished product.”

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Posted 9 months ago

“they carry a good range of products, keen prices and the delivery and service is great”

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Posted 9 months ago

“Really helpful staff. They made the whole process quick and easy, from samples queries to delivery and post delivery checks. Can't fault them on anything.”

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Posted 9 months ago

“Value for money products delivered on time. Very happy.”

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Posted 9 months ago

“Speedy delivery and excellent customer service. We are very happy.”

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Posted 9 months ago

“Great service, fast delivery and excellent communication.”

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Posted 9 months ago

“Great product, superb delivery, brilliant company”

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Posted 9 months ago

“I was super impressed with the speedy, efficient delivery, unbelievably fast. I love the carpet tiles too. They're lovely and thick. Overall both product and delivery were first class”

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Posted 9 months ago

“Steven was very helpful and assisted me in all my needs accordingly and efficiently.”

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Posted 9 months ago

“Great quick customer service”

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Posted 9 months ago

“DCTUK, delivered exactly what I ordered on time. A great product. Thanks”

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Posted 9 months ago

DCTUK is rated 4.7 based on 3,491 reviews

Frequently Asked Questions

How Does DCTUK Deliver?

They normally delivery by Courier.

Ho long does delivery take from order?

It normally takes 3-5 days but can be as quick as the next day.