DCTUK Reviews

Name: DCTUK
Address: 21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,, 21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,, Liverpool
Rating: 4.72

4.7 Rating 3,443 Reviews

94 %

of reviewers recommend DCTUK

4.7

Based on 3,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,,
21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,
Liverpool
L9 7AR

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254

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wanted to carpet a large home office. Ordered some samples from the commercial section of the site. A day later I get a missed call and voicemail to say commercial samples can't be sent to domestic addresses. No follow-up email or call. Sales rep pointed me to smaller domestic range. Ordered 5 samples - only 3 arrived. Emailed to request missing samples. No response. Domestic samples were inferior to commercial grade carpets so gave up and ordered commercial grade from eBay which turned out cheaper. It's a shame as the website and range looked really good but they're not geared up for domestic orders.”

Helpful Report

Posted 1 year ago

“We ordered two samples which arrived promptly.”

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Posted 1 year ago

“4 (large) samples received 48 hours from ordering, just perfect!”

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Posted 1 year ago

“Arrived promptly as requested”

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Posted 1 year ago

“website easy to use and samples came quickly.”

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Posted 1 year ago

“Sent completely different samples than what I ordered.”

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Posted 1 year ago

“Sent me an email add. These companies should be fined for harassment. They dont have unsubscribe or email address in plain sight I wouldn't want to buy there flooring if they are so desperate they buy emails”

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Posted 1 year ago

“I ordered several sample carpet tiles which we want to fit in our conservatory. I would have given five stars but I find the website quite difficult to find tiles suitable for residential use as opposed to contract. I did order quite a few samples and had a voicemail telling me that some of them I had ordered weren't for residential use, which I wasn't aware of. In addition it would be good if there were filters for pile height, etc. as I am looking for thickish tiles that are stain resistant but without going through each tile to check the info it isn't clear. In fact I have ended up referring to other sites to try and find the information”

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Posted 1 year ago

“Excellent customer care”

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Posted 1 year ago

“Super fast delivery of samples, thank you”

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Posted 1 year ago

“The samples arrived very quickly - very pleased We are looking for tiles for our church and as you can imagine everything has to go to committee and have fundraising events.”

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Posted 1 year ago

“Very quick response with sample carper tile. Appears to be good quality but still trying to decide”

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Posted 1 year ago

“Easy site to use and received free sample following day.”

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Posted 1 year ago

“Brilliant communication and happy to help with even a small order for caravan. Humorous Web site and emails. Even a bit of humour on glue spray cans. Would highly recommend ☆☆☆”

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Posted 1 year ago

“Very easy to use and efficient will be ordering off them soon as samples were good”

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Posted 1 year ago

“Grateful to be able to order samples to help me make a decision about flooring. Essential in fact. Prompt service, trouble-free.”

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Posted 1 year ago

“My order was processed and delivered on time. I had a few emails with Vanessa who ensured this happened. Will use DCTUK again”

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Posted 1 year ago

“Great sample. Just waiting till I can afford it. Thanks”

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Posted 1 year ago

“I ordered 2sample vynil floor tiles to use in assessing colours for the floor in my en-suite bathroom. Even though I am not yet an existing customer, DCTUK, they sent them free of charge without hassle. Good service from this company!”

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Posted 1 year ago

“Exc company excellent products”

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Posted 1 year ago

DCTUK is rated 4.7 based on 3,443 reviews

Frequently Asked Questions

How Does DCTUK Deliver?

They normally delivery by Courier.

Ho long does delivery take from order?

It normally takes 3-5 days but can be as quick as the next day.