DCTUK Reviews

Name: DCTUK
Address: 21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,, 21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,, Liverpool
Rating: 4.72

4.7 Rating 3,443 Reviews

94 %

of reviewers recommend DCTUK

4.7

Based on 3,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,,
21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,
Liverpool
L9 7AR

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DCTUK 5 star review on 21st October 2024

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DCTUK 4 star review on 16th October 2024

Alison

DCTUK 5 star review on 25th September 2024

Alex

Christina Waters

Claire

254

Anonymous

Anonymous // 01/01/2019

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“Received fine and updated when actual delivery was going to be.”

Helpful Report

Posted 1 year ago

“Quick delivery. Good Sample size. Friendly service”

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Posted 1 year ago

“Pleased with the service supplied kind regards Nigel”

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Posted 1 year ago

“Excellent service quickly delivered and love them”

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Posted 1 year ago

“better then expected, the carpet looks great and feels great, would buy it again.”

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Posted 1 year ago

“Website easy to navigate and then personal follow up when I ordered samples. Quote sent fast and once ordered tiles delivered speedily and safely Ona pallet. Easy transaction for great product.”

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Posted 1 year ago

“I urgently needed just four carpet tiles in "storm blue" to finish a job I had already started. Buying these tiles from yourselves was a big mistake for me I was forced to accept what was a very high charge for 4 tiles, in order to obtain the fastest possible delivery, yet on arrival they were a day late, arrived in an unmarked box (no colour reference) and not a colour match to my earlier storm blue tiles. As I was out of time and unable to spend any more time on this job, I had to reluctantly fit mismatched tiles which look terrible. Never fall for that again. SW”

Helpful Report

Posted 1 year ago

Hello, We're sorry that you weren't happy with our service, but we do think it is important to point out, for other customers reading your review, that you paid £14 delivery and we did deliver next working day as promised. (You ordered late Thursday evening, we processed the order Friday, and we delivered on Monday). We can't find a previous order for you, only for four tiles, so you may have ordered these from elsewhere and that is the reason why they do not match. We do ask customers to contact us if they have problems before leaving a negative review because we will always try and rectify the issue if we can. We are available via Livechat, email or phone call if you need any further help. Our aim is to help and put a smile on your face.

Posted 1 year ago

“Great product, came on Time, very pleased.”

Helpful Report

Posted 1 year ago

“I've yet to fit my carpet tiles as still decorating. They look very good and much thicker than one's I've bought in the past from another source. I can say the samples arrived the next day, and the tiles themselves arrived within 3days,bang on time with the delivery message I received. Very efficient service.”

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Posted 1 year ago

“Great product selection and SO glad samples could’ be provided. After my online enquiry an initial follow up call from DCTUK regarding my needs and samples arrived in a couple of days. Impressed by the service up to now”

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Posted 1 year ago

“one of the clearest websites I have used. no one's perfect however and SOMETIMES I did find it difficult to identify if the product was a square, a plank, a carpet, a lino or another TYPE of non-carpet product.”

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Posted 1 year ago

“Excellent service and assistance. Only a one off job, but would use again if the need arose and highly recommend to others.”

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Posted 1 year ago

“Excellent product and first rate service”

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Posted 1 year ago

“Samples arrived as requested, unfortunately the colour I required was not quite right, and no other samples would have matched what I was trying to achieve, but was thankful for the chance to make that decision without having to purchase a full box.”

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Posted 1 year ago

“Samples arrived well-packaged and very quickly.”

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Posted 1 year ago

“Excellent range of products. After receiving some samples I bought a box of carpet tiles. They arrived very quickly and in good condition. Excellent quality (Heuga)”

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Posted 1 year ago

“Asked for some samples delivered very quickly, phoned with the product code we had on a tile very helpful found the colour and make and told us they were in stock in Holland, we ordered these and within the week they were delivered to us ahead of the quoted time, Great service”

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Posted 1 year ago

“Excellent service from all of the DCTUK staff: the team I have spoken with on numerous occasions have been very helpful with advice on the range of products, and samples swiftly sent for client approvals. Many thanks.”

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Posted 1 year ago

“Great colour carpet tiles with a thick, luxurious pile.”

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Posted 1 year ago

“Efficient and speedy delivery. Vanessa and Emily are two of the nicest ladies to deal with.and the phones are always answered promptly. Many thanks .M.Deane”

Helpful Report

Posted 1 year ago

DCTUK is rated 4.7 based on 3,443 reviews

Frequently Asked Questions

How Does DCTUK Deliver?

They normally delivery by Courier.

Ho long does delivery take from order?

It normally takes 3-5 days but can be as quick as the next day.