DCTUK Reviews

Name: DCTUK
Address: 21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,, 21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,, Liverpool
Rating: 4.72

4.7 Rating 3,443 Reviews

94 %

of reviewers recommend DCTUK

4.7

Based on 3,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,,
21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,
Liverpool
L9 7AR

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254

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to pay a 30% restocking fee for tiles we incorrectly ordered and cancelled before delivery. We will definitely not use this company again or refer them, especially after finding the same floor tiles 30% cheaper with another supplier. A very expensive mistake on our part.”

Helpful Report

Posted 2 years ago

Hi Simon, we're always sorry to receive a negative review however we make no money with the restocking charge. It is a charge that is passed to us from the manufacturer for collecting and restocking the products back into their factory. We do have this clearly in our terms and conditions for businesses. And we would always recommend requesting free samples before placing an order so that you don't end up changing your mind on receipt of the order. Regards, Jon

Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Competitive prices and quick delivery”

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Posted 2 years ago

“Product was great (carpet tiles and spray adhesive). Delivery was fast and professional. No complaints at all. Thank you DCTUK!”

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Posted 2 years ago

“Carpet tiles delayed due to not having enough in stock to complete order, but regular updates received from company and order received as per revised estimated time frame. Great customer service from Ross Smith and refund of shipping costs given for delay in receipt. Have used this company 3 or 4 times now and would have no hesitation in highly recommending these people.”

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Posted 2 years ago

“I love the carpet tiles, they are perfect.”

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Posted 2 years ago

“Poor service. My order was the wrong size, it was delivered by one of the well known couriers without any protection and just rolled up with sticky tape. Given that it was less than 2msq that just isn’t good enough. The worst bit of all, I contacted customer services immediately about the wrong size and I have never had a reply. Don’t waste your time or money. Their delivery charges are massive too.”

Helpful Report

Posted 2 years ago

Hi, we're sorry that you feel your experience has not been great. I have checked with our team and we have had no contact from you that anything was wrong. So please contact us first if you experience an issue and we will always resolve it straight away. We can confirm however that you ordered 1m2 of Nouveau entrance matting and you had 1m2 delivered, so there was no shortage. Some people do get confused however that because this is a 2m wide roll, to get 1m2 we would deliver to you 2m x 0.5 m. So perhaps you thought you were getting 1m linear length? If so contact us and we can arrange for an additional order to be sent and we will waive the shipping fee. Thanks Jon

Posted 2 years ago

“Ordered flooring arrived very quickly good service”

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Posted 2 years ago

“Was told delivery 2 days but didn't arrive for a week no explanation from staff and no phone call back , boxes all ripped got my job done very late”

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Posted 2 years ago

“Very pleased with the ties. Emily Davies very helpful regarding delay in receiving tile samples.”

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Posted 2 years ago

“Efficient service thank you”

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Posted 2 years ago

“Great tiles”

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Posted 2 years ago

“Good back up service from DCTUK. Yodel, the carriers, claimed that they had delivered the package when they had not. I informed DCTUK of the situation through Amazon who were quickly on the case and kept me informed of their investigation progress. The package was delivered the following day. Regards, Mike Moore”

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Posted 2 years ago

“Really amazing customer service, best I've had from an online retailer in a very long time. Emails were replied to almost right away. Products and prices are great too. Will happily use DCTUK again!”

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Posted 2 years ago

“Prompt, polite and very efficient, well done”

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Posted 2 years ago

“Great service all round”

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Posted 2 years ago

“Great service from this company that helped me get the eco- friendly flooring solution I wanted (Forbo Marmoleum) - and at an unbeatable price. Special mention for Vanessa for all her help with my order. I have no hesitation in recommending DCTUK based on my experience.”

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Posted 2 years ago

“Excellent carpet tiles that have transformed the room. Kept informed about the delivery date and were delivered into the house. Very good service.”

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Posted 2 years ago

“10 out of 10 service as always from James.”

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Posted 2 years ago

“Very good service and competitive prices. Better information including the directional nature of some titles which can affect the quantity needed. The current instructions are not that clear for self lay and it is not obvious there are any as they can be hidden amongst the tiles.”

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Posted 2 years ago

DCTUK is rated 4.7 based on 3,443 reviews

Frequently Asked Questions

How Does DCTUK Deliver?

They normally delivery by Courier.

Ho long does delivery take from order?

It normally takes 3-5 days but can be as quick as the next day.