DCTUK Reviews

Name: DCTUK
Address: 21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,, 21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,, Liverpool
Rating: 4.72

4.7 Rating 3,445 Reviews

94 %

of reviewers recommend DCTUK

4.7

Based on 3,445 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,,
21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,
Liverpool
L9 7AR

Write Your review

Tell us how DCTUK made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

DCTUK 5 star review on 21st October 2024

Perfect Shutters

DCTUK 4 star review on 16th October 2024

Alison

DCTUK 5 star review on 25th September 2024

Alex

Christina Waters

Claire

254

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, friendly staff who were a great help”

Helpful Report

Posted 4 years ago

Thanks for the lovely review Sharon!

Posted 4 years ago

“Very fast and efficient service. Enjoyed the website - pitched just right without being cheesy!”

Helpful Report

Posted 4 years ago

Hi Dan, thanks so much for your review, it's made us smile! 😊

Posted 4 years ago

“Speedy delviery and excellent customer service”

Helpful Report

Posted 4 years ago

Hi Michelle, thanks so much for the lovely review!🙌

Posted 4 years ago

“Professional service.”

Helpful Report

Posted 4 years ago

Thanks for the lovely review Rositsa 😊

Posted 4 years ago

“These carpet tiles are just the job! We had a sample sent through the post and discovered that they are nothing like office ones (these had deep pile and felt luxurious to the touch). We measured the room and calculated the amount of tiles required, which was double checked by the sales team at DCTUK with no fuss. We placed the order and believe it or not the tiles arrived by courier the next day, amazing! As the carpet we were replacing was in the master bedroom it was terrific that we could do it in sections, which meant that not all the furniture had to be removed at once. Fitting was a breeze just make sure you have sharp blade and straight edge to hand. We are very happy with the end result, looks and feels luxurious when walked on in the morning, the pile is already merging together in places and the joins are less prominent. We believe with time and vacuuming these will completely disappear, have a look at the video taken shortly after laying as you can see by the incomplete re-installation of bedroom. We can honestly recommend DCTUK for their customer service, delivery speed and quality of the product and will be using them again for the next room.”

Helpful Report

Posted 4 years ago

Thank you so much for this review Gary, we appreciate it! We're glad you loved the carpet tiles⭐🙌

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Thank you for your speedy sample deliveries. The carpet tile samples are excellent quality and the colours we ordered from your online website are true to the graphic colours, making it an easy process in choosing the right colours for our conservatory.”

Helpful Report

Posted 4 years ago

Thanks for your great review Karen! We appreciate it ⭐😊

Posted 4 years ago

“Very good help line Samples were promptly sent and ordering was a smooth process”

Helpful Report

Posted 4 years ago

Thank you for your lovely review Margaret!

Posted 4 years ago

“prompt delivery of samples and very pleased with order . packaging was heavily damaged but tiles were OK inside . Vanessa very patient and helpful. Still need refund for order placed then told could not order less than 20 . £42 I believe . many thanks Penny Thomas”

Helpful Report

Posted 4 years ago

Thanks for your lovely review Penelope! We appreciate it😊

Posted 4 years ago

“very good prices and very good service from ordering to delivery”

Helpful Report

Posted 4 years ago

“We needed to replace the flooring in a meeting room at our scout hut. DCTUK were excellent, supportive and delivered on time. The carpet tiles were laid by ourselves, easy to fit and we are delighted with the resultant finish. We would certainly use them again if the need arose.”

DCTUK 5 star review on 21st September 2020

Helpful Report

Posted 4 years ago

“good quality product, excellent customer service delivered on time”

Helpful Report

Posted 4 years ago

Thanks your nice review Peter, we appreciate it!

Posted 4 years ago

“Great survive from the shop to the delivery. Thank you.”

Helpful Report

Posted 4 years ago

Thank you for the great review Rob! We appreciate it 😊

Posted 4 years ago

“I had a very good service but unfortunitely you did not have stock of what I wanted.”

Helpful Report

Posted 4 years ago

“Carpet tiles ordered and delivered so quickly. I love the nouveau collection!”

Helpful Report

Posted 4 years ago

We're glad you love our Nouveau collection as much as us Maggie! Thank you for the lovely review:)

Posted 4 years ago

“My order was delivered three days early....with part of it missing. I contacted the company and the remainder was delivered on the original date. Product as described. Very good value for money. Will be ordering again.”

Helpful Report

Posted 4 years ago

We apologise for the little mix up Pamela but we're so glad you liked Nouveau Urban, it's a great product! Thanks for leaving a review 😊

Posted 4 years ago

“Second time ordering with them to so my bedroom carpet - excellent service and swift delivery”

Helpful Report

Posted 4 years ago

Thank you Akua for the lovely video review! Cosy Toes II looks great in your bedroom, and well done for fitting it yourself! 💪

Posted 4 years ago

“Carpet tile samples easy to order from website and were received within 3 days. Would have preferred larger-sized samples (another company does this for a small charge - refundable in the event of a subsequent order).”

Helpful Report

Posted 4 years ago

Hi Jane, thank you for your feedback, we've taken it on board!

Posted 4 years ago

“Recieved my samples in a couple of days. Good service”

Helpful Report

Posted 4 years ago

Thanks for the nice review!

Posted 4 years ago

“Good quality, Great price and fast delivery, perfect!!!”

Helpful Report

Posted 4 years ago

Thank you for the lovely review!

Posted 4 years ago

DCTUK is rated 4.7 based on 3,445 reviews

Frequently Asked Questions

How Does DCTUK Deliver?

They normally delivery by Courier.

Ho long does delivery take from order?

It normally takes 3-5 days but can be as quick as the next day.