DCTUK Reviews

Name: DCTUK
Address: 21 Brookfield Business Park, Muir Road, Liverpool, Liverpool
Rating: 4.74

4.7 Rating 3,610 Reviews

94 %

of reviewers recommend DCTUK

4.7

Based on 3,610 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business Park,
Muir Road,
Liverpool
Liverpool
L9 7AR

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Christina Waters

255

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service from start to finish.great products too.Very happy customer”

Helpful Report

Posted 6 years ago

“Paid £50 for a speedy delivery that should have arrived on the Friday. It did not and I had to collect it from a local distribution centre as the works needed to be completed that weekend...as yet no explanation or refund”

Helpful Report

Posted 6 years ago

“Quality of tiles were fine and as described however the condition they arrived in was shocking. Really need to look at DPD. They are an awful courier. Just look in the back of their van when you take delivery of an item. Just thrown in on top of one another. Driver had already written damaged on the sig pad !!!!”

Helpful Report

Posted 7 years ago

“Your website offered tiles in a colour that was no longer manufactured. You accepted an order for 92 tiles when you can only deliver in multiples of 20. I asked for an invoice for the amended order which I have never received. The overall impression was one of a dysfunctional organisation.”

Helpful Report

Posted 7 years ago

Hi Roger we're sorry that you weren't happy with our service. As you stated the colour your chose was discontinued by the manufacturer in the same week that you ordered. However we did find a suitable alternative in the same colour that saved you over £100. We kept you up to date at each stage, sent you samples of the alternative, and then expressed your order to be delivered from Belgium once you had chosen it. Your amended invoice was sent to you by Heather in our sales team, perhaps it went into your spam folder by mistake? We hope to help you again in the future. The DCTUK Team

Posted 7 years ago

“Box of missing tiles now having wait 2 weeks for replacement , not great”

Helpful Report

Posted 7 years ago

Hi Steve thanks for taking the time to leave a review. We're really sorry that you are having to wait for replacements. DPD lost one of your parcels and therefore we have ordered replacements which will be with you middle of next week. Usually this would be quicker but the product you chose had sold out. We hope to exceed your expectations next time.

Posted 7 years ago

“Didn’t receive delivery even though signed for by someone. Customer service was very helpful and arranged redelivery but I cancelled order due to timings. I still haven’t received a refund”

Helpful Report

Posted 7 years ago

“Two separate batches sent with slight colour variations and two tiles left out. Customer services nice enough but poor service.”

Helpful Report

Posted 7 years ago

“delivery went to my house address instead of work as requested, boxes torn and only one can of glue when I ordered four!!!”

Helpful Report

Posted 7 years ago

“To many things to list”

Helpful Report

Posted 7 years ago

“waited about 10 days for delivery.phoned customer service.said order had slipped through net. delivered to me next day”

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Posted 7 years ago

“Delayed delivery. Returns process very difficult, had to keep chasing for an update then the person went on annual leave and did not pass the case on...”

Helpful Report

Posted 7 years ago

Hi Tony, Please accept our apologises, we always aim to provide the best service we can to our customers. Kind Regards - Rachel

Posted 7 years ago

“Ordered 31 carpet tiles same make, colour. Arrived on time 2 separate deliveries. 2nd box of 11 did not match 1st box of 20. Called in. Explaination was the 11 were samples different batch. Only solution offered was to pay additional £38 or so for a full box of 20 tiles. Keep the 11. Free delivery. Rather poor service. I ordered 31 tiles of same make and colour. If i was aware this presented a risk of mismatch i would have ordered 2 boxes. As rug over carpet i used 6 of the 11 under it as not visible. Not prepared to delay job by a week and pay more. I feel i deserve compensation i.e. all or part of cost of 11 mismatched tiles as no good to anyone. Mr Truckle 0790 241 2975”

Helpful Report

Posted 7 years ago

Hi Mavis, I’m sorry for what has happened, our Burmatex tiles are dispatched from the manufacture and not our warehouse, so we can only apologies that they sent them on two different deliveries, but sadly that was out of our control. Normally you can only order Burmatex tiles in boxes of 20, our team did its best to accommodate the 31 tiles you needed by order 11 samples, which 99% of the time match the batch and unfortunately this time they did not. Our team has tried their best to help fix this problem, and we can only appologised that this has happened. Kind Regards, Rachel.

Posted 7 years ago

“I still have not received the goods!”

Helpful Report

Posted 7 years ago

Hi Laura, I'm sorry you haven't received your good yet. You can call our team on 0345 222 1544 for an update on where your products are. We always want the best for our customers here at DCTUK. Kind Regards, Rachel.

Posted 7 years ago

“Communication between seller and customer poor,”

Helpful Report

Posted 7 years ago

Hi Janice Thank for taking the time to share your review with us. All customer feedback is extremely valuable to us so we really appreciate it. First of all, I hope you can accept my apologies on behalf of the team for any issues you have experienced. Sorry to hear you experienced some hiccups during with communication, we try are very best to make sure that we communicate well with our customers. Regards, Rachel

Posted 7 years ago

DCTUK is rated 4.7 based on 3,610 reviews

Frequently Asked Questions

How Does DCTUK Deliver?

They normally delivery by Courier.

Ho long does delivery take from order?

It normally takes 3-5 days but can be as quick as the next day.