DCTUK Reviews

Name: DCTUK
Address: 21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,, 21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,, Liverpool
Rating: 4.72

4.7 Rating 3,442 Reviews

94 %

of reviewers recommend DCTUK

4.7

Based on 3,442 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,,
21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,
Liverpool
L9 7AR

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DCTUK 5 star review on 21st October 2024

Perfect Shutters

DCTUK 4 star review on 16th October 2024

Alison

DCTUK 5 star review on 25th September 2024

Alex

Christina Waters

Claire

254

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A great range of good quality products, supported by speedy delivery and friendly, helpful customer service.”

Helpful Report

Posted 4 weeks ago

“Excellent Company, first class delivery. Love the carpet tiles”

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Posted 4 weeks ago

“All arrived on time, well packaged. Have laid them and they look great. Thanks for your efficient service. All the samples requested were provided and proved invaluable. The tiles are of excellent quality. Was kept informed from ordering until delivery.”

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Posted 4 weeks ago

“The free sample service is an enormous help in deciding what to choose. The sample arrived quickly and efficiently. I called to ask a few questions and was very pleased with the knowledge the person had of the products and their ability to advise me how they could help. I will go back again.”

Helpful Report

Posted 1 month ago

“The team at DCTUK were excellent. A special shout out to Lily, Danny, Dale, Chris, Ross and Craig who made the journey seamless. Flooring is top quality. We also got a free hoover which is great timing as we move into our new facility. Perfect Shutters highly recommends DCTUK.”

Helpful Report

Posted 1 month ago

“Good communication and a courteous resolve on my delivered planks. All sorted with constant updates and very happy with Flotex planks (looks like woodgrain) in Black, Forbo Nairn. Very solid quality, what I wanted. With a refund too. Quick return. Would recommend. I would purchase again from DCTUK.👍”

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Posted 1 month ago

“Delivered in timely fashion, contact from the company throughout. No problems accept that paypal did'nt work.”

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Posted 1 month ago

“What can I say from start to finish? The service has been exceptional I gave the company some measurements for some floor tiles. Placed the order, paid in the morning and they were delivered the following afternoon. Absolutely brilliant. and above all a great price.”

Helpful Report

Posted 1 month ago

Cheers Chris, thanks for taking the time to leave a review!

Posted 1 month ago

“The customer service is pretty poor. There’s no save chat facility and you get ignored. I’ve no idea if it’s because my enquiry was small, but I asked twice for a quote and how much adhesive to order for the amount of carpet tiles I wanted. I ended up ignored. The point I kept having to write “hello” in the online chat. The agent then said they’d call me because they were still working it out, and never did. If the product was sold elsewhere I’d have gone elsewhere. So I worked it out myself and placed the order. The product itself is great. And my cats love it so don’t worry about pets thinking it feels weird under foot. Sample provided was good too. Happy with the price. So if you know what you want, and how much then go for it. Delivery communicated well. If you’ve got questions be prepared to be disappointed. Or contact them via email as you then have a copy of your own enquiry and who you’ve tried to talk to.”

Helpful Report

Posted 1 month ago

Hi Alison, sorry your livechat experience was not good. We will look into this and learn from it. Thanks for taking the time to leave a review. The photo is awesome, looks superb!

Posted 1 month ago

“Top customer service from DCTUK, as usual - about my fourth or fifth order from them. Really good information on the website and via email chat with their sales team, helpful advice on fitting and the "Joys of Tackifier" (there is a book in there somewhere.... I just need to knuckle down and lay the tiles now. :-)”

Helpful Report

Posted 1 month ago

“absolutely fab service ordered my carpet tiles on sunday night got them tuesday morning great service very cheery driver 5 star all the way great job guys will 100% reccommend”

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Posted 1 month ago

“Very pleased with our tiles. The cost was very reasonable and delivery was very quick. Thank you.”

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Posted 1 month ago

“After a delay with the initial delivery, this was resolved quickly by the Management at DCTUK and we receive a next-day delivery of the carpet tiles.”

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Posted 1 month ago

“Efficient and communicative throughout”

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Posted 1 month ago

“We were unable to have our initial order of tiles because they were out of stock, however, Ross came back very quickly with alternative suggestions and the samples arrived earlier than anticipated. We then placed the order and the tiles arrived very swiftly and appear to be excellent quality - we haven't got around to laying them yet. The service we received from Ross was outstanding, he was very helpful and I would thoroughly recommend the company.”

Helpful Report

Posted 1 month ago

Thanks for taking the time to review us, we really appreciate it!

Posted 1 month ago

“Hugely impressed with this company, exceptional customer service, from the first phone call, through ordering, delivery and even a courtesy email the day after delivery to check all was well. You deal with real people, good old fashioned standards of service. Also delighted with the quality of the carpet tiles, and a good price, just what we were looking for. Thank you so much to all involved.”

Helpful Report

Posted 1 month ago

Thanks for taking the time to review us, the team are buzzing!

Posted 1 month ago

“Easy to use and informative website. The carpet tiles were delivered quickly and on time and were exactly what we wanted and great value. Would certainly use dctuk again in the future and recommend them to others. Well done!”

Helpful Report

Posted 1 month ago

“Fantastic service, very helpful courtesy call following my order. Very fast delivery - Highly recommend them and will be using again. Many thanks”

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Posted 1 month ago

“Friendly, helpful and informative in regard to products purchased”

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Posted 1 month ago

“Excellent service and very easy/user friendly ordering service. Will use agin.”

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Posted 1 month ago

DCTUK is rated 4.7 based on 3,442 reviews

Frequently Asked Questions

How Does DCTUK Deliver?

They normally delivery by Courier.

Ho long does delivery take from order?

It normally takes 3-5 days but can be as quick as the next day.