DCTUK Reviews

Name: DCTUK
Address: 21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,, 21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,, Liverpool
Rating: 4.72

4.7 Rating 3,443 Reviews

94 %

of reviewers recommend DCTUK

4.7

Based on 3,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,,
21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,
Liverpool
L9 7AR

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254

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was really impressed by the level of service I was given. The product is lovely, it's well priced and it arrived the next day. I've never had such a fast delivery for anything. Top marks”

Helpful Report

Posted 6 months ago

“If you are working on large commercial projects and need the best service, advice and back up you wont go far wrong with these guys Chris T ISL”

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Posted 6 months ago

Thanks Chris for this review, we really appreciate you taking the time to leave this note for other to see. Many, many thanks, we know how busy people are.

Posted 6 months ago

“First time ordering from dctuk, very professional and knowledgeable agent. Gave me confidence to order. Order placed at 09:45 yesterday and delivered safely at 08:15 today. Great service, highly recommended company.”

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Posted 6 months ago

“Brilliant from order to arrival, the guys know what they are talking about, advised me on a couple of items and now the office looks fantastic, we will return in September for the rest when we complete the rest of the offices.”

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Posted 7 months ago

“I received a good service. I ordered Nouveau Home Comforts and the carpet tiles look great and are of good quality. I am very pleased with the product. Unfortunately, some of the tiles were damaged in transit but Ross offered to collect and replace the tiles. He also gave me refund on the delivery charge.”

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Posted 7 months ago

“Great service , received the goods next day and was kept informed at all stages”

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Posted 7 months ago

“Great service, speedy samples allowed us to choose our perfect carpet. Mike in particular was extremely helpful and made the process a breeze. we have used them many times and will continue to.”

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Posted 7 months ago

“Have ordered various products from DCTUK and have never had any issues. Delivery is always on time and like that they follow up after we have taken delivery to check that all is ok and there are no issues.”

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Posted 7 months ago

“Have ordered from DCTUK before. Both times delivery was quick, ordering simple and order was right first time. Appreciated the email from Chris, checking all was O.K. Yep, I would definately use them again.👍”

Helpful Report

Posted 7 months ago

“Good customer service”

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Posted 7 months ago

“Great choice of tiles, good price and fast delivery. Overall great service.”

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Posted 7 months ago

“Christopher and Michael at DCT are really helpful and have provided great customer service throughout. speedy delivery also!”

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Posted 7 months ago

“Great communication, friendly and helpful staff, quick delivery.”

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Posted 7 months ago

“Ordered on Friday at 4pm, delivered on Saturday 11am. Fantastic service. Follow up email to ensure everything was as it should be. Highly recommend”

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Posted 7 months ago

“As a commercial customer we find ordering very easy, good range of products at a competitive price. Staff always happy to advise. Good quality product, delivery communication is excellent. We are very pleased and would highly recommend this company.”

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Posted 7 months ago

“Really good service. Two sets of samples sent promptly to allow us to make decisions, then the subsequent order was delivered on the timescale expected and in good condition. Would definately use again.”

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Posted 7 months ago

“Shocking service terrible delivery couldn’t even get my order right. My delivery was ment to be delivered on the 28th of March but apparently the order was missed By the driver Ross got it sent out again for the 3rd of April which I received but not the whole order the adhesive I ordered was was never put through on my order which I don’t understand when I had the invoice in my inbox I showed the driver and it was completely different from the invoice I had. Ross had said he was going to refund the £45 for delivery and the the cost of the adhesive as I needed it that day so because of the shear lack of communication I almost ended losing that job. So unfortunately now I’ve found out who you actually buy the flooring off as I never would have gone through a 3rd party to by the floor tiles and would not be using DCTUK AGAIN!!!!!!!!!”

Helpful Report

Posted 7 months ago

Hi Lee, apologies that you order was delayed. Unfortunately it was a mixture of our supplier missing your order (that we had sent to them) and also bad timing, as our supplier who makes the product closed over Easter weekend, and you ordered just before Easter weekend. So usually we would have made sure our supplier sent out the order the next working day, but due to Easter, it was resent after Easter which obviously meant you were delayed much longer than usual. It was actually only 1 working day, but in reality was 5-6 days. We totally understand your frustration and we can assure you that isn't our usual level of service. We did refund you for the lack of adhesive and we refunded your delivery fee. I hope you will try us again in the future. Regards Jon Techilovsky Head of Marketing & Innovation

Posted 7 months ago

“carpet tiles fantastic valve look brill”

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Posted 7 months ago

“Thank you for your assistance.”

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Posted 7 months ago

“Great tiles, easy to lay. Great service. Just finished 2 rooms and very pleased with the results. Highly recommended.”

Helpful Report

Posted 7 months ago

DCTUK is rated 4.7 based on 3,443 reviews

Frequently Asked Questions

How Does DCTUK Deliver?

They normally delivery by Courier.

Ho long does delivery take from order?

It normally takes 3-5 days but can be as quick as the next day.