DCTUK Reviews

Name: DCTUK
Address: 21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,, 21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,, Liverpool
Rating: 4.72

4.7 Rating 3,448 Reviews

94 %

of reviewers recommend DCTUK

4.7

Based on 3,448 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,,
21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,
Liverpool
L9 7AR

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DCTUK 5 star review on 21st October 2024

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DCTUK 4 star review on 16th October 2024

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DCTUK 5 star review on 25th September 2024

Alex

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254

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service ! Carpet tiles arrived quickly (and it was in the run up to Christmas), price was good, and I didn't have to buy a set amount of the tiles I wanted, unlike most other suppliers. I'll definitely buy from DCTUK again.”

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Posted 4 years ago

“Excellent service, DCTUK have excelled great prices and range of products Thanks”

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Posted 4 years ago

“Delivery was next working day product arrived as requested will use these again 👍”

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Posted 4 years ago

“Great customer service, fantastic choice of product, and a team of fitters that made it look easy. Highly recommended”

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Posted 4 years ago

Thanks so much Derek!

Posted 4 years ago

“very please with the product purchased and speedy delivery. Carpet tiles went down nicely and will soon be ordering a few more.”

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Posted 4 years ago

“great”

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Posted 4 years ago

“happy!”

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Posted 4 years ago

“top firm. efficient and helpful. will always use them for flooring.”

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Posted 4 years ago

“Great”

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Posted 4 years ago

“Quick delivery, good quality”

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Posted 4 years ago

“Our job has been left incomplete since the initial attempted fit 6 months ago. The order has been the most extensive catalogue of errors and appalling communication from their fitting department. Items were delivered piecemeal, in damaged packaging and not in time for the fitting date. The subcontracted fitters had performed a very untidy initial job, and damaged much of the Marmoleum through not having briefed themselves on the manufacturer's installation instructions. Furthermore, the fitters then attempted to blame the product which we have had perform extremely well in a neighbouring building with complex floor plan since 2006. The fitters have had to return 3 times to attempt, -and fail to-, remedy the varying issues. At no point during the entire experience have DCTUK contacted us to check the progress of installation, and on two occasions the fitters have simply failed to show on the day. Save yourself months of stress, and avoid this company. If you must use them, I would strongly advise you withheld full payment until completion.”

Helpful Report

Posted 4 years ago

We are extremely sorry that you have received this service however we have rectified the situation and after speaking with you before the break you did confirm that now everything is to your satisfaction. This is a very unusual situation and we again apologise profusely for your incovenience. This problem was part of a bigger fit that you were happy with. I do hope that we could work again in the future!

Posted 4 years ago

“An excellent company for carpet tiles. The product arrived exactly on time, was just as described and was miles cheaper than buying from a shop. I would recommed this firm.”

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Posted 4 years ago

“Quick & clear advise”

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Posted 4 years ago

“As a result we learnt never hire a service from a company who does quotes online. It cost us more than the double of what we first agreed and planned, plus many more days. Better to have a quote on the site then you know exactly how much it will cost. Not surprises, not excuses”

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Posted 4 years ago

“I have used carpet planks to carpet my stairs landing and 2 bathrooms. I find them easy to work with and using planks it is possible to get them under sanitaryware without the need for any cutting required and this provides a perfect flush finish”

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Posted 4 years ago

“Fantastic service, great product & very quick delivery”

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Posted 4 years ago

“Service excellent. Samples, delivery and advisors. Haven’t had the carpet tiles fitted yet! Waiting for plumbing alteration under floor.”

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Posted 4 years ago

“I would have given an excellent as the service and tiles are excellent but this is the second time the order arrived in a damaged box although they were probably sent directly from the manufacturer.”

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Posted 4 years ago

“Recently had an accident with a spillage so needed to replace our kitchen tiles and as they were bought from dctuk we thought we would use them again, and they still had the same tile & colour. We reordered enough tiles to replace the damaged ones and they arrived very quickly like before. I would 100% recommend this company as we have dealt with them in the past and have always had a first class service from them, even when we contacted their customer service dept.”

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Posted 4 years ago

“The delivery from DPD went pear shaped, but Ross sorted the issue in a jiffy with a repeat order delivered next day. Good service!”

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Posted 4 years ago

DCTUK is rated 4.7 based on 3,448 reviews

Frequently Asked Questions

How Does DCTUK Deliver?

They normally delivery by Courier.

Ho long does delivery take from order?

It normally takes 3-5 days but can be as quick as the next day.