DCTUK Reviews

Name: DCTUK
Address: 21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,, 21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,, Liverpool
Rating: 4.72

4.7 Rating 3,445 Reviews

94 %

of reviewers recommend DCTUK

4.7

Based on 3,445 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,,
21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,
Liverpool
L9 7AR

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DCTUK 5 star review on 21st October 2024

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DCTUK 5 star review on 25th September 2024

Alex

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254

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great company, very helpfull and informative, carpet tiles received very quickly and are fantastic. Could not ask for more. Also thankyou for very unexpected christmas hamper, was a real treat.”

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Posted 3 years ago

Thank you so much for your 5 star review, we appreciate it! ⭐😊

Posted 3 years ago

“We havnt laid the carpet tiles yet they are still in the boxes so can't comment at this time”

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Posted 3 years ago

“Hi heather, very pleased with my order and your expertize helping me choose the best product for my needs, the free christmas hamper was a nice touch”

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Posted 3 years ago

“Always very efficient”

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Posted 3 years ago

Thank you so much for your review Bill, we appreciate it! ⭐😊

Posted 3 years ago

“Good communication, and products arrived very promptly. Good service.”

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Posted 3 years ago

Thank you so much for your review, we appreciate it! ⭐😊

Posted 3 years ago

“some issues with online ordering process but this was resolved satisfactory”

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Posted 3 years ago

“Great service and quality products. Will definitely use again when needed.”

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Posted 3 years ago

Thank you so much for your review, we appreciate it! ⭐😊

Posted 3 years ago

“Loved my recent order, very pretty. However when entering the room I felt pin pricks of discomfort. A retired pest control neighbour detected well established carpet beetle. I am using the appropriate Fogger, hoping it will cure the problem.. Best Wishes Pearl Burton....”

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Posted 3 years ago

“Excellent service from samples to delivery.”

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Posted 3 years ago

Thank you so much for your review, we appreciate it! ⭐😊

Posted 3 years ago

“Received my order on time this was my second order for carpet tiles which are exactly as advertised very pleased would recommend DCTUK to family and friends Thanks”

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Posted 3 years ago

Thank you so much for your review Kerrina, we appreciate it! ⭐😊

Posted 3 years ago

“Couldn’t believe the deal I had off DCTUK for some carpet tiles for our office, delivered over Christmas as well our office is looking like new again, fantastic company.”

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Posted 3 years ago

Thank you so much for your review Gareth, we appreciate it! ⭐😊

Posted 3 years ago

“Ordered one day got the next, fantastic efficient service would recommend and use again 👍”

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Posted 3 years ago

Thank you so much for your review Pete, we appreciate it! ⭐😊

Posted 3 years ago

“Lewis on the Live Chat function was really helpful, more helpful than any other chat help operator I've ever come across. Helped confirm how many tiles needed, recommended adhesive and assisted with payment. Ten stars.”

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Posted 3 years ago

Thank you so much for your 5 star review, we appreciate it! ⭐😊

Posted 3 years ago

“I required 30 Heuga carpet tiles. Unfortunately the tiles I chose only came in packs of 20. I was advised of 3 alternative ranges similar to my first choice and sent samples, which I received the following day. I placed my order and received the tiles next day. Excellent service.”

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Posted 3 years ago

Thank you so much for your review, we appreciate it! ⭐😊

Posted 3 years ago

“Excellent service and good prices”

Helpful Report

Posted 3 years ago

Thank you so much for your review, we appreciate it! ⭐😊

Posted 3 years ago

“The carpet tiles we purchased were very good value for money and arrived very quickly. The service we received was excellent, and we would not hesitate in using DCTUK again.”

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Posted 3 years ago

Thank you so much for your 5 star review Rae, we appreciate it! ⭐😊

Posted 3 years ago

“Happy to recommend this company. Friendly and efficient service, from the supply of samples to the delivery of orders.”

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Posted 3 years ago

“The delivery of the goods was great. came as said. Not able to lay the carpet as work is still carried out at . Happy with quality”

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Posted 3 years ago

“The process of ordering samples was easy enough and delivery to home. Had to contact DCTUK as the plank sample hadn’t arrived an email informed me not in production. The sample cosy toes 11 life guarantee 5years though on your web site it says seven years and that is why I placed the order of 400 tiles. Delivery was arranged for Wednesday 9th December by Ross Smith at 12 noon driver will contact phone you. I had arranged with work to be Round Dundee so I could nip back home to take delivery . At eleven I finished the job I was on and checked my phone to find the driver was on site on site at nine in the morning. I asked Ross if I could have had a delivery first thing he came back with 12 noon. With missing the delivery I phoned palette line and arranged to have them deliver at 9am Thursday first thing. The problem when I got home in the evening 9pm I had a message to be in Aberdeen at 9:30 an hour and half away. Friday I was called into a meeting where I was reprimanded I could have lost my job all because I was given a time by Ross with no correct information direct from the area delivery controller just an assumption. Please refund my delivery costs as it’s cost me more in stress and paid work. Christmas hamper good useful products. Phone calls to sales office very good and helpful. On your web site it was not easy to find if on your web site that the tiles are suitable for under floor heating and tog rating. Hope this was helpful in making things better for future customers..... Peter”

Helpful Report

Posted 3 years ago

Hi Peter Thanks for your review. As we would have explained to you we cannot guarantee delivery times with pallet deliveries, we can only request a certain time. The 12pm time was requested but they arrived early to your address. They did try to call you but there was no answer to the calls. However, I can understand the frustration and as a gesture of goodwill we will refund your delivery fee. Thanks also for your feedback on the website, we will pass this feedback back on to the website team. Kind regards, Naomi

Posted 3 years ago

“Very happy with all aspects of dealing with this company and the tiles are just what we wanted. Thank you”

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Posted 3 years ago

Thank you for this 5 star review Madeleine, we appreciate it!

Posted 3 years ago

DCTUK is rated 4.7 based on 3,445 reviews

Frequently Asked Questions

How Does DCTUK Deliver?

They normally delivery by Courier.

Ho long does delivery take from order?

It normally takes 3-5 days but can be as quick as the next day.