Dashel Reviews

Name: Dashel
Address: 4th Floor, 86-90 Paul Street, London, London Borough of Barking and Dagenham
Rating: 4.77

4.8 Rating 183 Reviews

95 %

of reviewers recommend Dashel

About Dashel:

Cycling is safe. The benefits to your health and wealth outweigh the risks, so we’re not going to try and scare you into wearing a helmet. We want to wear something slim and flattering to get about town. So we've designed cycle helmets that are light, safe and comfortable. Made sustainably in the UK.

Visit Website

Phone:

020 3870 3322

Email:

info@dashel.co.uk

Location:

4th Floor,
86-90 Paul Street,
London
London Borough of Barking and Dagenham
EC2A 4NE

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Dashel 5 star review on 29th November 2022

Caroline L

Dashel 5 star review on 17th November 2022

Liz S

Dashel 5 star review on 28th October 2022

Julie P

Ian S

Anonymous

Anonymous // 01/01/2019

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“I’ve not received my order”

Helpful Report

Dear Hannah, so sorry to hear that your item hasn't arrived. Customer satisfaction is really important to us, and we are disappointed that you haven’t received our normal standard of service. We have contacted our warehouse to try to rectify this and will update you via email as soon as possible. If you need further assistance you can also contact info@dashel.cc and we will do everything we can to resolve this problem. Kindest regards, The Dashel Team

“the sales team is very helpful and the delivery is quick and good. Not to mentioned it's a great looking helmet! Loved it! Will definitely buy again.”

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Hi Cheng, thanks so much for taking the time to leave us a review. It is always great to hear that we are doing our jobs well and that people love our helmets at much as we do! Happy cycling from the Team at Dashel.

“best service and helmet fast shipping and easy return , definitely recommended”

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Hi Valeri, thank you so much for taking the time to review your Dashel Helmet. Delighted you love it! Happy travels, from the Dashel Team

“The overall purchasing experience is pleasant and straightforward.”

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“Where do I start? Having ordered a new (electric) bicycle, I decided that my current cycle helmet (25 years old) had outserved it’s usefulness & was the wrong colour - no apology for being a “girl”!! I searched online for a “light blue cycle helmet” to match my new bike & came upon Dashel. We have here a UK based company (no air miles for delivery) which uses recyclable materials with a pledge to take the helmet back to recycle (a good circular economy). Ordering was simple, service was awesome”

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Dear Sarah, Just a little note to say thank you so much for taking the time to review your Dashel Helmet. It makes our day to receive feedback like yours. We are loving the thought of you in your Sky Blue helmet with matching bike - Happy cycling!

“Great looking helmet. Very light and made extremely comfortable by using the enclosed combination of pads.”

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Hi Craig, we really appreciate you taking the time to leave a review. Delighted you are happy with your helmet and hope you can enjoy some Autumn cycling. From the Dashel team

“I bought it as I needed a helmet to with a peak to deal with low sun in my eyes,...the magnetic buckle is I would describe as self locking,...just point both ends towards one another and they automatically mate,.....very nice colours to choose from....the helmet comes with alternative interior pads so as the helmet wears in you can fit the larger pads if desired,...steve”

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Hi Steve, thanks so much for taking the time to review your helmet. Great to hear you are pleased with it. Happy cycling!

“Update: Dashel finally got in touch with me and offered me a refund of the taxes. I'm wearing the helmet every day now and i quite pleased with it. I'm still trying to get to used to fitting the helmet to my head, especially when I'm sometimes wearing a beanie and sometimes not. But i will figure it out and im very happy about the friendly customer service, so im not so disappointed in the end. To be fair: The Dashel helmet is really beautiful and i absolutely wanted one. But I'm really disappointed in the customer service. After i ordered the helmet i got a confirmation email in which it said, that due to brexit, there will be taxes that i have to pay extra for the shipping to Europe. During the order there was nothing that said that, otherwise i would not have ordered. Of course i could have known that, but it was my first time ordering something from the UK and only because i couldn't get the helmet somewhere in germany in my size and colour. So i was sending the customer service two emails, approximately 5 minutes after i ordered and asked if they could maybe cancel my order as i can not afford to pay even more money. Usually thats possible at other companys. I never got an answer and i had to pay 30 € extra taxes. I mean, the helmet itself is already very expensive and i had to really think twice, because thats a lot of money for me. And now that i payed even more i have to say: 150€ for a basic black helmet that has no features is a bit too much. No lighting included, nothing to lock the helmet to the bike and the possibilities to fit the helmet to the head is poor. There is no wheel to make it tighter which is quite basic for all helmets that i've seen so far. And the way that nobody ever answered to my emails really disappointed me.”

Helpful Report

Dear Hannah, so sorry about your negative experience with Dashel. Customer satisfaction is super important to us, and we are so disappointed that you didn't receive our normal standard of service. This was completely our error over a bank holiday weekend and we can only apologise. We have been in touch with you directly and have refunded your taxes and hope you can now enjoy your helmet. Kindest regards The Dashel Team

“Absolutely fantastic. Looks brilliant, very comfortable and shipping was quick and easy. The helmet runs a bit small, so I would recommend going a size up if you feel you are in between sizes, but after swapping to a large it fits perfectly.”

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“Great product and very stylish”

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“Absolutely superb product & superb service.”

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“Super impressed with this company. Very responsive to emails, ordered the helmet on one day and it arrived the next. Very good quality and well made. Love the adjustable pads which come in two sizes allowing a very tailored fit. The magnetic clasp is also very handy. All in all very happy with my purchase and would definitely recommend them to anyone thinking about buying a helmet.”

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“Excellent website, and very quick delivery service, would highly recommend.”

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“very very good”

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“I thought I didn’t receive any notice as to the arrival of my order but it was my mistake. Found the notice. I really appreciate Dashel’s quick response and willingness to assist although I accidentally gave them a low rate. That was fixed! Thank you, looking forward to picking up my helmet from the post office.”

Helpful Report

Hi Michal, thanks so much for amending your initial review - glad we managed to clear up the misunderstanding. Hope you love your helmet :-)

“Great helmet.”

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“Great fit and looks great.”

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“I wear my hair pinned up and was delighted to finally find a helmet that came in a large enough size to accommodate my hairstyle. My hairdo was not even crushed on arrival.”

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“Super fast service!”

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“I'm happy with the ordering of this little light - it only took a week to get all the way to Canada. Works well and attaches easily on the back of my Dashel bike helmet. Thanks!”

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Dashel is rated 4.8 based on 183 reviews