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Dance Direct Reviews

4.7 Rating 7,424 Reviews
93 %
of reviewers recommend Dance Direct
4.7
Based on 7,424 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Dance Direct Reviews

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

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Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

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Costume was way too small. Messaged customer service who was like “yeah sorry our costumes run small” why bother to ascribe a clothing size to the costumes if it doesn’t actually match them and you’re aware of this?
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Posted 1 month ago
I am sorry that the costume did not fit. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit. I have passed this on to the Customer Services department.
Posted 1 month ago
Fast delivery good purchase dance boots
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Posted 1 month ago
Thank you for the 5 stars it makes our day when we see these..
Posted 1 month ago
Easy to order, costume arrived quickly. Site easy to navigate.
Dance Direct 5 star review on 28th November 2024
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Posted 1 month ago
Thank you for the review and the great photo! I will share this with our team!
Posted 1 month ago
Had an issue with an item but received excellent customer service in solving the issue. Swift, friendly and understanding.
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Posted 1 month ago
Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here.
Posted 1 month ago
Have always and will always buy my ballet shoes and dance wear from Dance Direct, quick, easy and high quality dance products:)
Dance Direct 5 star review on 28th November 2024
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Posted 2 months ago
Thank you so much for the great review and the stunning photo! I will share this with our team today!
Posted 1 month ago
Very efficient.
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Posted 2 months ago
Thank you for the review!
Posted 1 month ago
Great variety of clothes and accessories at even better prices, I had an issue with the Royal Mail delivery, Dance direct customer services were incredibly helpful and efficient, now I have the present my daughter has been after for ages! Winner winner Christmas dinner!
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Posted 2 months ago
Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here!
Posted 1 month ago
Love this site as it caters for dancers of all shapes & sizes.
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Posted 2 months ago
Thank you for the 5 stars it makes our day when we hear positive comments.
Posted 2 months ago
Excellent communication and quickly delivery
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Posted 2 months ago
Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase!
Posted 2 months ago
Very helpful team. Slow returns process but the team at the other end are super friendly, easy to check in with and very helpful.
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Posted 2 months ago
Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers!
Posted 2 months ago
Quick delivery good material
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Posted 2 months ago
Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase!
Posted 2 months ago
Issue with item resolved straight away, polite and courteous
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Posted 2 months ago
Thank you for the wonderful review! It is really nice to hear positive comments and I will pass them on to everyone here.
Posted 2 months ago
I was desperate for tap shoes and ordered 2 pairs to check sizes and they arrived the next day on a Saturday. The customer service assistant Tegan was very helpful.
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Posted 2 months ago
Thank you for the wonderful review! It is really nice to hear positive comments and I will pass them on to everyone here.
Posted 2 months ago
Order was exactly what I ordered
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Posted 2 months ago
Thank you for your review, I am so glad to hear that you are happy with your purchase!
Posted 2 months ago
It has only been worn once and the skirt is frayed and the seams are coming apart.
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Posted 2 months ago
Hi Alison, thank you for your review. I am ever so sorry to hear that your item has developed a fault, please can you send a photo through to hello@dancedirect.com so that our customer service team can resolve this for you.
Posted 2 months ago
Great products at great prices. Speedy delivery too! Thank you!
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Posted 2 months ago
Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase!
Posted 2 months ago
The product was received promptly and the quality is great.
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Posted 2 months ago
Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase!
Posted 2 months ago
website very easy to navigate and orders come on time would order more things in the future
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Posted 2 months ago
Thank you for the review. We are so pleased that you are happy with the website. The IT team have worked hard to make it user friendly and I will pass your comments on to them.
Posted 2 months ago
They see amazing! Great clothes and lots of stock, I love my jazz shoes!
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Posted 2 months ago
Thank you for your review. I am so glad to hear that you are happy with your purchase!
Posted 2 months ago
Excellent service and quality products
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Posted 2 months ago
Thank you for your review. It is good to hear that you are happy with our service and I will pass your comments on to the team!
Posted 2 months ago
Dance Direct is rated 4.7 based on 7,424 reviews