Dance Direct Reviews

Name: Dance Direct
Address: Harlequin House, ,, Newton Abbot
Rating: 4.69

4.7 Rating 7,376 Reviews

93 %

of reviewers recommend Dance Direct

4.7

Based on 7,376 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

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Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

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Dance Direct 5 star review on 17th January 2025

Zoe

Pippa

Dance Direct 5 star review on 7th December 2024

Anonymous

Dance Direct 5 star review on 28th November 2024

Joanne

310

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just what I needed, was so easy to order everything I needed and it arrived really quickly. I also had a query about my order and they responded almost straight away. Used many times now, and will always be my first choice.”

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Posted 1 year ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 1 year ago

“I received my daughters dance shoes super fast and they are perfect. Great quality and will definitely be ordering from dance direct again (probably sooner than I expect as her feet are growing sooooo fast).”

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Posted 1 year ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase. We look forward to your next order.

Posted 1 year ago

“Very good customer service and high quality items Well pleased”

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Posted 1 year ago

Thank you for your review. It is good to hear that you are happy with our service and the quality of your purchase as we always do our best to look after our customers.

Posted 1 year ago

“Prompt delivery and great quality.”

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Posted 1 year ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with the quality of your purchase.

Posted 1 year ago

“Always something a bit different”

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Posted 1 year ago

Thank you for the 5 stars it makes our day when we hear positive comments.

Posted 1 year ago

“Really easy to navigate and use many nice leotards and other dancewear and the delivery was fast”

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Posted 1 year ago

Thank you for the review. We are so pleased that you are happy with the website and our huge selection of goods.

Posted 1 year ago

“Purchases came quickly and in good condition. The sizes are way too small though - please remember not all dancers are super slim, especially amateur dancers who will still use the site. Had to regift some tights, size large, because they were too small for me (I'm a UK size 14-16).”

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Posted 1 year ago

Thank you for your review. It is good to hear your order arrived promptly. I am sorry that the tights did not fit. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit.

Posted 1 year ago

“The fact you can’t return tights if you get the wrong size is not a good thing as you have then just wasted money even if you go by the measurements they provide”

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Posted 1 year ago

For reasons of hygiene you cannot return tights and underwear once they have been opened and tried on, unless they are faulty. We can only accept returned items which are in a saleable condition and once tights have been tried on we cannot resell them.

Posted 1 year ago

“Great service, fast delivery and reasonable prices.”

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Posted 1 year ago

Thank you for the 5 stars it makes our day when we hear positive comments.

Posted 1 year ago

“Good quality product delivered.”

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Posted 1 year ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods. We always try to give the best value for money and pride ourselves on our product selection.

Posted 1 year ago

“Everything came beautifully packaged and on time. Thank you. :-) keep up the good work!”

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Posted 1 year ago

Thank you for the 5 stars it makes our day when we hear positive comments.

Posted 1 year ago

“Received my shoes very quickly. .”

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Posted 1 year ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase.

Posted 1 year ago

“Dance direct were very efficient. The item I wanted was not in stock however I got a similar item.”

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Posted 1 year ago

Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers.

Posted 1 year ago

“Lovely soft dance wear, reasonably priced and super fast delivery”

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Posted 1 year ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods. We always try to give the best value for money and pride ourselves on our product selection.

Posted 1 year ago

“Easy to order, delivery when expected, good quality”

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Posted 1 year ago

Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers.

Posted 1 year ago

“I ordered a skirt that was too small and emailed to ask how to exchange and got no reply. So I return it. There was no returns form so I had to print one myself and have returned it and had no reply or confirmation or refund as yet. Poor customer service.”

Helpful Report

Posted 1 year ago

I am so sorry you did not get a response to your email. I have tracked it and it was caught in our Spam Security system and was not released to our Customer Service Team. It is part of our returns process for you to download and print off the returns form and get a link to free returns. It can take up to 14 days for us to process returns once we receive them so the refund should be with you shortly. Once again I am sorry the service you received was not up to our usual standard.

Posted 1 year ago

“I have been using Dance Direct for 3 years with delivery to both Dubai and UK. Delivery is fast to both locations and hassle free. They have a great selection at great prices for all forms of Dance.”

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Posted 1 year ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 1 year ago

“Express delivery came on time.”

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Posted 1 year ago

Thank you for your review. It is good to hear your order arrived promptly

Posted 1 year ago

“I purchased Bloch split sole ballet shoes. The website was easy to navigate and purchase was easy to make.”

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Posted 1 year ago

Thank you for the review. We are so pleased that you are happy with the website. The IT team have worked hard to make it user friendly and I will pass your comments on to them.

Posted 1 year ago

“Quality company with quality products”

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Posted 1 year ago

Thank you for the 5 stars it makes our day when we hear positive comments.

Posted 1 year ago

Dance Direct is rated 4.7 based on 7,376 reviews