Dance Direct Reviews

Name: Dance Direct
Address: Harlequin House, ,, Newton Abbot
Rating: 4.68

4.7 Rating 7,319 Reviews

93 %

of reviewers recommend Dance Direct

4.7

Based on 7,319 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

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Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

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Dance Direct 5 star review on 7th December 2024

Anonymous

Dance Direct 5 star review on 28th November 2024

Joanne

Rhiannon T

Dance Direct 5 star review on 23rd November 2024

Samantha

308

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality and service quick delivery”

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Posted 1 month ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase!

Posted 1 month ago

“fast delivery, complete order arrived”

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Posted 1 month ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase!

Posted 1 month ago

“Fast delivery and always the best price compared to other sites.”

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Posted 2 months ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase!

Posted 1 month ago

“Excellent products andan extremely helpfull team”

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Posted 2 months ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here!

Posted 1 month ago

“Excellent quality products and great customer service all at reasonable prices. Thank you”

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Posted 2 months ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods. We always try to give the best value for money and pride ourselves on our product selection!

Posted 1 month ago

“Lovely selection of costumes. Delivery quick and item packaged perfectly.”

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Posted 2 months ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase.

Posted 1 month ago

“Great online buying experience…….. Excellent quality product, delivered promptly at a fantastic price…… Will definitely use again!”

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Posted 2 months ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase!

Posted 1 month ago

“Fantastic choice of dance ware available easy website to find and purchase items”

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Posted 2 months ago

Thank you for the review. We always try to give the best value for money and pride ourselves on our product selection!

Posted 1 month ago

“We ordered new children's ballet shoes - good price and arrived quickly. Thank you”

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Posted 2 months ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase.

Posted 1 month ago

“I ordered 4 pairs of shoes which were all too small and had to be returned. Have had no acknowledgment of receipt of return and no reply to email or message chasing it up. Disappointed in lack of response and now have neither the shoes nor a refund.”

Helpful Report

Posted 2 months ago

We always respond to emails within 24 hours but have no facility to acknowledge receipt of returns. To check if we have received the items you need to check the tracking on your return delivery. One of the customer service team will be in contact with you.

Posted 2 months ago

“Great customer service, items arrived quickly and were correct. We ordered new ballet shoes and a mystery bag which is amazing our daughter is going to be over the moon with it.”

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Posted 2 months ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 2 months ago

“Best company for dance items”

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Posted 2 months ago

Thank you for the 5 stars it makes our day when we hear positive comments.

Posted 2 months ago

“Good value and Capezio sale”

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Posted 2 months ago

Thank you for the review. We are so pleased that you are happy with the good value of your goods. We always try to give the best value for money and pride ourselves on our product selection.

Posted 2 months ago

“The quality of the products, as well as the speed of the shipping has made this one of my favourite dance shops.”

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Posted 2 months ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with the quality of your purchase.

Posted 2 months ago

“Quality dancewear, delivered promptly.”

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Posted 2 months ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with the quality of your purchase.

Posted 2 months ago

“I ordered dance shoes from this company, they arrived before the date it said , they are very comfortable shoes to dance in , I would recommend them .”

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Posted 2 months ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase.

Posted 2 months ago

“Great choices, speedy delivery and easy returns - thanks very much”

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Posted 2 months ago

Thank you for the 5 stars it makes our day when we hear positive comments.

Posted 2 months ago

“Speedy delivery”

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Posted 2 months ago

Thank you for your review. It is good to hear your order arrived promptly

Posted 2 months ago

“Their returns are always processed swiftly and have great customer service in all respects.”

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Posted 2 months ago

Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers.

Posted 2 months ago

“I’m happy with the items that I ordered but the returns process is unnecessarily protracted and I’ve had to chase 3 times now for a return. It’s ridiculous that it takes 14 days to process a refund from the time it is delivered back to you.”

Helpful Report

Posted 2 months ago

I am sorry about the delay in getting your refund to you. I can see that one of the Customer Service Team is looking into this for you and has been in contact with you. I hope the issue is resolved soon.

Posted 2 months ago

Dance Direct is rated 4.7 based on 7,319 reviews