Dance Direct Reviews

Name: Dance Direct
Address: Harlequin House, ,, Newton Abbot
Rating: 4.69

4.7 Rating 7,525 Reviews

93 %

of reviewers recommend Dance Direct

4.7

Based on 7,525 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

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Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

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Dance Direct 5 star review on 21st February 2025

Alison

Dance Direct 5 star review on 18th February 2025

Molly

Dance Direct 5 star review on 16th February 2025

Samantha

Dance Direct 5 star review on 15th February 2025

Irina

327

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Looking forward to wearing my new Jazz shoes & dancing the night away.”

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Posted 1 year ago

Thank you for your review. It is good to know you liked the jazz shoes. Keep on dancing!!!

Posted 1 year ago

“I have just purchased some dance gear for my son and myself. He was so happy with his cool training top as it's not easy still to find dancewear for boys in this day and age, think the market could do more, so thanks Dance Direct for designing clothes for young men that enjoy dancing!”

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Posted 1 year ago

Thank you for the review. We always try to give the best value for money and pride ourselves on our product selection and are conscious of the need for more male products.

Posted 1 year ago

“Fast delivery eazy to find shoes on listing”

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Posted 1 year ago

Thank you for your review. It is good to hear your order arrived promptly and that you found ordering so easy.

Posted 1 year ago

“Brilliant company - great range of quality dance products at very reasonable prices.”

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Posted 1 year ago

Thank you for the review. We always try to give the best value for money and pride ourselves on our product selection.

Posted 1 year ago

“Very good website, easy to use and fast delivery”

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Posted 1 year ago

Thank you for the review. We are so pleased that you are happy with the website. The IT team have worked hard to make it user friendly and I will pass your comments on to them.

Posted 1 year ago

“Excellent quality dancewear, fast reliable delivery which is brilliant.”

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Posted 1 year ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods and the speed of your delivery.

Posted 1 year ago

“We ordered dance wear to support our disability team. Great quality product and exemplary customer service, thank you!”

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Posted 1 year ago

Thank you for the 5 stars it makes our day when we hear positive comments.

Posted 1 year ago

“Very precise size chart. Great choice of different dance wear for reasonable prices. Quick shipping. Loved the free returns postage label. Very easy to use. Would have preferred a physical returns form in the package, though, due to lack of printer. All in all good shopping experience. Thank you.”

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Posted 1 year ago

Thank you for the lovely review. As far as having no printer is concerned we do have a link on the website https://www.royalmail.com/track-my-return#/ which gives the opportunity for Parcel Collect; no printer required.

Posted 1 year ago

“Great choices and delivered in time for competition. True to size and my daughter loves it”

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Posted 1 year ago

Thank you for the review. We are so pleased that you are happy with our range of goods and speedy delivery. We always try to give the best value for money and pride ourselves on our product selection.

Posted 1 year ago

“Very prompt and efficient customer service.”

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Posted 1 year ago

Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers.

Posted 1 year ago

“Beautiful quality. I wouldn’t order my daughter’s competition tutus from anywhere else. Always look stunning on stage. Postage always comes super quick.”

Dance Direct 5 star review on 23rd June 2023

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Posted 1 year ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods. We always try to give the best value for money and pride ourselves on our product selection. What a lovely picture, a real ballerina in the making!

Posted 1 year ago

“Original delivery was not being sent out when it was meant too, but they quickly sent out a replacement so all worked out well.”

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Posted 1 year ago

Thank you for your review. It is good to hear that you are happy with our service in sorting out your delivery.

Posted 1 year ago

“I ordered ballet shoes for my daughters theatre show and realised they wouldn’t arrive in time. Customer services were fanatic when I contacted them and made sure they expressed my order. The shoes arrived the next day. Great service and products, highly recommend Dance Direct!!! Will always use them”

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Posted 1 year ago

Thank you for your review. It is good to hear that you are happy with our service and I will pass your comments on to the team. We love to hear that we have exceeded expectations.

Posted 1 year ago

“Always good quality and great service”

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Posted 1 year ago

Thank you for your review. It is good to hear that you are happy with our service and the quality of your goods.

Posted 1 year ago

“Always a good selection of dancewear, not just for children but adults as well. Have ordered several times and been very pleased. Latest order arrived with slight problem as it was not exactly the style I had ordered. One call to Dance Direct and it was sorted out and replacement item dispatched immediately at no cost. Top marks for customer service.”

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Posted 1 year ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 1 year ago

“Great service thank you.”

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Posted 1 year ago

Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers.

Posted 1 year ago

“Excellent customer service & Very quick dispatch. Never shop Anywhere else for dance needs”

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Posted 1 year ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with our service.

Posted 1 year ago

“Good prices and good returns policy, which helps to ensure everything fits as it should. Would definitely return to the store for dance supplies in the future.”

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Posted 1 year ago

Thank you for the 5 stars it makes our day when we hear positive comments and we look forward to your next order.

Posted 1 year ago

“I ordered some UK size 10 mens Jazz shoes. They sent a women shoe. It said size 11 but that's Dance Direct sizings the actual size was UK 8 at best. I sent them back and they charge me for the postage. Won't be using Dance Direct again. I have pictures to show size 11 on shoes”

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Posted 1 year ago

This issue arose in March and I can see you had correspondence with our Customer Service Team at the time. I am sorry that the jazz shoes did not fit. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit. The size you ordered was not a UK 11 as that shoe only goes up to a UK 10 and you were given a full refund for the shoes.

Posted 1 year ago

“Quick delivery, no return form in with the item tho, and as I don't have a printer at home it was a pain to sort when needing to return. Royal mail collect return from door which was prefect. Overall would use again”

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Posted 1 year ago

Thank you for your review. It is good to hear your order arrived promptly and I will pass on your comments about the return form.

Posted 1 year ago

Dance Direct is rated 4.7 based on 7,525 reviews