Dance Direct Reviews

Name: Dance Direct
Address: Harlequin House, ,, Newton Abbot
Rating: 4.69

4.7 Rating 7,507 Reviews

93 %

of reviewers recommend Dance Direct

4.7

Based on 7,507 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

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Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

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Dance Direct 5 star review on 18th February 2025

323

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have loved all of our purchases over this last couple of weeks, our daughter has just started her dance journey, 1 item was slightly wrong and there was no hassle to replace the item which we had a problem with and was done the same day.”

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Posted 3 weeks ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here. We hope your daughter's dance journey is a long and rewarding one.

Posted 3 weeks ago

“Quick & efficient service”

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Posted 3 weeks ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with our service.

Posted 3 weeks ago

“Leotard is lovely - fits so well and looks great on my daughter. Fast delivery and great prices for items.”

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Posted 3 weeks ago

Thank you for your review. It is good to hear your order arrived promptly and that you and your daughter are happy with your purchase.

Posted 3 weeks ago

“Overall good delivery and free returns. Onku issue we have is their sizing. So product SKU: CZ3800-BLK-C12.5 Is advertised as size 12 and likewise CZ3800-BLK-13 is advertised as 12. 5 but actually size 13. We had the same issue with a previous order so ordwr 2 diffwrent sizes to be sure as its confusing, fortunately we ordered bith sizes and ended up with a size that fitted. So thankful for the freepost return labels.”

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Posted 3 weeks ago

I am sorry that the shoes did not fit. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit. If you are still having problems please contact Customer Services who will be able to help you.

Posted 3 weeks ago

“Straightforward website and good shoes. I just keep ordering the same ballet shoes and they are always reliable.”

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Posted 3 weeks ago

Thank you for the review. We are so pleased that you are happy with the website and your shoes.

Posted 3 weeks ago

“Brilliant selection of products and an easy to navigate website. Delivery was very fast too and the products were well packaged. Overall a great experience.”

Dance Direct 5 star review on 26th January 2025

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Posted 3 weeks ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods. We always try to give the best value for money and pride ourselves on our product selection. What a lovely photo, she looks ready to perform.

Posted 3 weeks ago

“Fantastic quality Jazz shoes arrived with fast delivery and in perfect condition.Very comfy to wear too.”

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Posted 3 weeks ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your jazz shoes.

Posted 3 weeks ago

“I bought this leotard for my grandson. Good value for money.”

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Posted 3 weeks ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods. We always try to give the best value for money and pride ourselves on our product selection.

Posted 3 weeks ago

“Easy purchase and good quality shoes. Thank you!”

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Posted 3 weeks ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods and the ease of purchase.

Posted 3 weeks ago

“Excellent service and great products at a reasonable price point.”

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Posted 3 weeks ago

Thank you for your review. It is good to hear that you are happy with our service. We always try to give the best value for money and pride ourselves on our product selection.

Posted 3 weeks ago

“First class service from start to finish! My last minute order was fulfilled and dispatched promptly so arrived in plenty of time, using the next day delivery option. The costume was excellent quality and looked amazing. I ordered two different sizes and used the free returns for the one that didn’t fit. My return was processed and monies refunded quickly. Well done Dance Direct, I wish more online companies were like you. Will definitely use you again and can’t recommend you highly enough!! 🤩🤩🤩🤩🤩”

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Posted 3 weeks ago

“I received no confirmation of the order. I used the contact us form twice and received no reply. My delivery eventually turned up.”

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Posted 3 weeks ago

Confirmations were sent to the email address you supplied, as was the reply to your query. Please check your Spam folder to see if it went there .

Posted 3 weeks ago

“Good product and delivery but two payments were taken on my card (though promptly refunded) and returning was a little faffy.”

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Posted 3 weeks ago

I have spoken to the Customer Service team and they responded to your query about 2 payments having been taken stating "We can only see one payment for this amount. Is it possible that the second payment was just reserved but has been released back into your account?" We made the Returns Process as simple as possible and the section Returns on the Dance Direct website explains the process in full.

Posted 3 weeks ago

“The returns seem to take a very long time to be sorted. I have two returns I’m waiting on at the moment and no correspondence from dance direct. Bit poor.”

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Posted 3 weeks ago

We offer a 28 day no quibble returns policy to allow customers time to try on their goods when they have been delivered and return them with a free Royal Mail returns label if they don't fit. The goods are then refunded. Your return will be processed within 14 days. If you have not received anything in that time period please contact hello@dancedirect.com who will help you.

Posted 3 weeks ago

“Parcel arrived quickly. Good quality leotard and skirt. Sized as stated.”

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Posted 3 weeks ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with the quality of your purchase.

Posted 3 weeks ago

“Recently bought on DD after many years as my daughter has joined the ballet family! Better yet, I am her teacher. It was a beautiful full circle moment. All items bought were delivered quickly and fit perfectly. Quality service as I remeber it from when I was dancing many years ago.”

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Posted 3 weeks ago

“has everything and there’s quick delivery”

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Posted 3 weeks ago

“Amazing quality, beautiful dresses and a great selection on their website. Quick delivery and all clothes were well packaged. Sadly, I had to return some as they didn’t fit, however the return process was very easy and the refund was sorted quickly. Would definitely recommend and use again in the future.”

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Posted 4 weeks ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here. We look forward to your next order!

Posted 3 weeks ago

“Very pleased with recent purchase of leotard with frill skirt. The quality is excellent! Definitely purchase future Dance items as my Granddaughter grows !”

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Posted 4 weeks ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods. We look forward to your granddaughter's next leotard.

Posted 3 weeks ago

“Very quick delivery”

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Posted 4 weeks ago

Thank you for your review. It is good to hear your order arrived promptly.

Posted 3 weeks ago

Dance Direct is rated 4.7 based on 7,507 reviews