Dance Direct Reviews

Name: Dance Direct
Address: Harlequin House, ,, Newton Abbot
Rating: 4.69

4.7 Rating 7,364 Reviews

93 %

of reviewers recommend Dance Direct

4.7

Based on 7,364 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

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Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

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Dance Direct 5 star review on 7th December 2024

Anonymous

Dance Direct 5 star review on 28th November 2024

Joanne

Rhiannon T

Dance Direct 5 star review on 23rd November 2024

Samantha

308

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and speedy delivery”

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Posted 5 months ago

Thank you for your review. It is good to hear your order arrived promptly!

Posted 5 months ago

“Swift response to issues.”

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Posted 5 months ago

Thank you for your review. It is good to hear that you are happy with our service!

Posted 5 months ago

“Fantastic service, and arrived on time”

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Posted 5 months ago

Thank you for your review. It is good to hear that you are happy with our service and that your order arrived promptly!

Posted 5 months ago

“Excellent service very quick delivery.”

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Posted 5 months ago

Thank you for your review. It is good to hear that you are happy with our service and that your order arrived promptly!

Posted 5 months ago

“A friend sent me a link to the website and it was very easy to find what I was looking for.”

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Posted 5 months ago

Thank you for the review. We are so pleased that you are happy with the website. The IT team have worked hard to make it user friendly and I will pass your comments on to them.

Posted 5 months ago

“Excellent service, easy to navigate website, great prices, fast service.”

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Posted 5 months ago

Thank you for the 5 stars! It makes our day when we hear positive comments.

Posted 5 months ago

“Great products, excellent quality and fantastic customer service, would highly recommend for all your dance needs.”

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Posted 5 months ago

Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers!

Posted 5 months ago

“Great all purpose ballet tights!”

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Posted 5 months ago

Thank you for your review. I am so glad to hear that you are happy with your purchase!

Posted 5 months ago

“Really easy to use website and delivery was excellent. Great quality costume and pleased with fit.”

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Posted 5 months ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase!

Posted 5 months ago

“Item did not come as expected - was not made clear that did not include outfit - poor quality”

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Posted 5 months ago

Thank you for the review. I am ever so sorry to hear about this, I have had a look at the item and it does state in the description the code of the leotard that matches the set. If there is anything else we can help with, please contact hello@dancedirect.com with any issues you may have who will be able to help you.

Posted 5 months ago

“Good selection. Good prices. Good customer service. Very slow to refund.”

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Posted 5 months ago

Thank you for the review! We are so pleased that you are happy with the quality of your goods. We always try to give the best value for money and pride ourselves on our product selection. I do apologise for the delay in refunding you, our returns can take up to 14 days to be processed once received by our returns department.

Posted 5 months ago

“No problems. Delivery time was good”

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Posted 5 months ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase!

Posted 5 months ago

“Had everything i needed to order for my daughter and good pricing.”

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Posted 5 months ago

Thank you for the review! We always try to give the best value for money and pride ourselves on our product selection.

Posted 5 months ago

“Fast delivery. Lovely quality tap Shoes. Will use this site again.”

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Posted 5 months ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase!

Posted 5 months ago

“Good quality products and cheap prices”

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Posted 5 months ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods. We always try to give the best value for money and pride ourselves on our product selection.

Posted 5 months ago

“Love Dance direct, it really is a one stop shop for all things dance, we’ve bought show costumes, practice leotards, hair pins and bun nets, ballet and tap shoe- anything you need they have it! The service is great, the delivery times are quick! The only thing I wish is that they would bring back the mystery bags- they were so good!”

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Posted 5 months ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here!

Posted 5 months ago

“Promt delivery. Nice quality. As described.”

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Posted 6 months ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase!

Posted 6 months ago

“This is a review of one item only - in general I have been happy with both products and service from Dance Direct. Adult XL Mystery Dance Bag - 4 items labelled the correct size, of which 3 are much smaller than labelled (ie labelled xl, actual size approx m). One labelled 38 which is L per website. 3 leos, none fit, one gymnastics, one pale grey & one white - grey and white unlined so unwearable even if they fit. 1 stretch 2 layer skimpy tutu - fits so can be used as a costume base. Last item pull on knee pads, labelled xl, way too small. Wouldn't use anyway. So at first glance a great bargain, but nothing actually wearable/usable as is. Waste of money (accepted the likelihood of this when ordering); did expect the items to actually fit. Can't leave a specific item review.”

Helpful Report

Posted 6 months ago

Hi, I am very sorry to hear that you are not happy with your purchase, please accept our sincerest apologies for this! I can see that we have received an email from yourselves and can assure you that one of our team is working on resolving this issue for you. Please await a response to your email and feel free to get back to us if you require any further assistance. I apologise again for any inconvenience caused.

Posted 6 months ago

“Love the quality of the tights I purchased. Extremely nice, very comfortable. Somehow bought a child's pair by accident - would be helpful to mark this clearly on website as tights are not refundable. I will give them to charity.”

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Posted 6 months ago

Thank you for the product review I will pass this on to the buying team. Your comments will be helpful to our other customers.

Posted 6 months ago

“Beautiful quality unitard. Which sits correctly around body shape. Allowing freedom of movement in all fire 🔥 angles”

Dance Direct 5 star review on 15th July 2024

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Posted 6 months ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods! We always try to give the best value for money and pride ourselves on our product selection.

Posted 6 months ago

Dance Direct is rated 4.7 based on 7,364 reviews