Daleysmove Reviews

Name: Daleysmove
Address: International House, Mosley Street, Greater Manchester, Manchester
Rating: 4.97

5.0 Rating 1,575 Reviews

99 %

of reviewers recommend Daleysmove

5.0

Based on 1,575 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Daleysmove:

We've been moving people round the corner and round the world for over 74 years. When it comes to moving home, We're probably the best move You'll ever make...

If You're moving home, talk to Daleysmove, your Local Professional Removal Company.

Visit Website

Phone:

0800 049 0929

Email:

office@daleysmove.co.uk

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Matt & Tony were very helpful & made a stressful day bearable.”

Helpful Report

Posted 6 years ago

“Ten out of ten service.”

Helpful Report

Posted 6 years ago

“Great, helpful and polite.”

Helpful Report

Posted 6 years ago

“The gentlemen were brilliant and very helpful.”

Helpful Report

Posted 6 years ago

“GREAT TEAM, NOTHING TO MUCH TROUBLE.”

Helpful Report

Posted 6 years ago

“Good Service”

Helpful Report

Posted 6 years ago

“Great work, hard working all day. Under resourced, should have had more help!!”

Helpful Report

Posted 6 years ago

“FANTASTIC HANDSOME GUYS”

Helpful Report

Posted 6 years ago

“Absolute Brilliant lads!”

Helpful Report

Posted 6 years ago

“Brilliant hard working sociable employees an asset to you. Thank you.”

Helpful Report

Posted 6 years ago

“Two lads fantastic”

Helpful Report

Posted 6 years ago

“The gentlemen were excellent”

Helpful Report

Posted 6 years ago

“Great”

Helpful Report

Posted 6 years ago

“Great Job.”

Helpful Report

Posted 6 years ago

“Very good Lad's, polite & worked very hard.”

Helpful Report

Posted 6 years ago

Thank you for your lovely comment Ms Garner, we have passed this to the crew. Thank you for your Custom.

Posted 6 years ago

“Fantastic organisation and coordination. Brilliant team.”

Helpful Report

Posted 6 years ago

Thank you for your lovely comment Mr Chilton, we have passed this to the crew. Thank you for your Custom.

Posted 6 years ago

“Good job.”

Helpful Report

Posted 6 years ago

Thank you for your positive comment Mr Shuttleworth, we have passed this to the crew who moved you. Thank you for your Custom.

Posted 6 years ago

“I was delighted with the service. Nothing was too much trouble for the 3 lads. I will most definitely recommend to friends & family.”

Helpful Report

Posted 6 years ago

Thank you for your positive comment Mrs Colgan, we have passed this to the crew who moved you. Thank you for your Custom and your personal recommendation.

Posted 6 years ago

“Damaged our wooden floor in the new house, pixels out on the TV, smashed plates. Misplaced one out of three crates on moving day (3rd of our belongings) and had to go back to the warehouse to find it. Didn't take everything from the old house when moving out and had to call them to arrange a second visit. Three weeks later Daleys promised to send a company to fix the floor but now no communication again. I've been more than reasonable and patient but am tired of chasing this now.”

Helpful Report

Posted 6 years ago

Mr Roscoe, thank you for your review. Which we are obviously disappointed with as the previous review provided on the moving day itself was a 5 star review and a 10/10 score. Because it is important that we provide context to anyone reading this review, we have to say that we agree with the damage to the floor, which you will agree we have never disputed and we have apologised for. The damage occurred due to a very tight turning circle and a very large piece of furniture, we should have placed flooring protection on the floor as we normally would do and on this occasion the crew made a poor assessment as to whether protection was required. We do however dispute your timeline - it hasn't been three weeks in which you have been waiting for a reply, we sent someone to inspect and attempt to repair the very small damage to the floor on the same day, we also acted upon your call the next day to report the damage, upon this call we agreed some more detail was required and we arranged with you another visit from us on Monday last week (8/11), we did promise to come back to you once we had appointed a flooring specialist, which the specialist contacted yourself directly within the 7 days promised. Your point about being 'tired of chasing this now' - we don't believe there is anything to chase, we laid out the timeline required when the issue was first reported and we are still within that time period as separate elements of inspection and appointment. We have also sent you multiple emails, left multiple Voicemails and have visited your property twice to view the damage. Our appointed Contractor will resolve the matter directly with yourself. Regarding the damage to the plates, this hasn't previously been recorded, but we do note that you packed these items yourself, so we cannot determine whether they were packed properly. The TV missing Pixels is a common issue on any LCD TV as any Manufacturer would agree, and will not be because of any sustained or impact damage - even Manufacturers do not cover faulty pixels as part of a warranty as they are an uncontrollable and happen for no given reason. Finally regarding the 'misplaced' crate, we agree this happened - but it wasn't 'misplaced' it just wasn't loaded to the vehicle on the first shipment but within an hour of this being reported to us, we had dispatched the same crew back to your property to deliver it.

Posted 6 years ago

“Although a very difficult day. It was made easier by the men who where cheerful & worked very hard. Brilliant.”

Helpful Report

Posted 6 years ago

Hi Mrs Simpson, what a tough day you had with the delayed keys and the very long drive to your new property. We're very pleased that our team were able to go the extra mile for you and personally collect the keys from the Estate Agent before they closed then we could get you moved in to your new home on your moving day. Despite it being a very late finish for our crew, they were very pleased that they were able to help you. Thank you for your personal review.

Posted 6 years ago

Daleysmove is rated 5.0 based on 1,575 reviews