Dalby Living Reviews

Name: Dalby Living
Address: Dalby Hall, Dalby, Lincolnshire, Dalby
Rating: 4.79

4.8 Rating 1,514 Reviews

97 %

of reviewers recommend Dalby Living

Company Reviews

Metrics

Info

4.8

Based on 1,514 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01790 753 069

Email:

mail@humberimports.com

Location:

Dalby Hall, Dalby, Lincolnshire
Dalby
PE23 4PN

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Dalby Living 5 star review on 9th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently purchased a table and chairs for the garden , there was a flaw with a couple of the chairs and I contacted Humber Imports who immediately sent me a couple of replacements. Overall the product is better than I expected, so thumbs up for service and quality, not withstanding the chair issue which was effectively sorted out.”

Helpful Report

Posted 4 years ago

“Great service and really friendly, honest and personable. We ordered an Antibes 10 seater table and chairs and 2 Lutyens benches. Very reasonably priced and generally really good quality. There was one strut on one of the chairs that had a crack and broke when I sat on it (It’s made of wood and I think we were just unlucky, given the quality of everything else). A quick email was returned with a call and promise to replace the chair. Really friendly manner. We were so impressed we ordered a third bench, which had a chip out of it when we unpacked it (probably from damage in transit). We spoke to the owner of the business. He offered a discount and refunded it immediately. We’re likely to need a few more bits of garden furniture over the coming years and we will be using Humber Imports again. Good quality, reasonable prices and above all a real willingness to help and get a solution when things do go wrong. I don’t write many reviews, but was so impressed I felt compelled to support such a well-run business.”

Helpful Report

Posted 4 years ago

“Good quality table and chairs at a fair price. Delivered early on a very large pallet. The table was easy to assemble. Customer service was good. It would be useful if care advice was provided the table stains easily so we will probably treat it. We are very pleased with our new table and chairs it fits all the family easily.”

Helpful Report

Posted 4 years ago

“Excellent service and quality teak bench”

Helpful Report

Posted 4 years ago

“Excellent service, great customer service, furniture delivered on time and exceptional quality. Delighted!”

Helpful Report

Posted 4 years ago

“Prompt service and good product.”

Helpful Report

Posted 4 years ago

“What a dreadful experience There are four elements to this review of a purchase of a 5 ft Oxford garden bench Order and delivery. After taking the order online there was no communication regarding delivery etc; the courier just arrived one day with the item. Not very good customer service by today's standards. The bench. Delivered flat packed as expected. All the troubles began when trying to put it together. Instructions made no sense whatsoever in terms of the order of construction. It just would not have worked putting it together as per the instructions. The labels supposedly allowing for ease of construction were actually all the wrong way round. It was as if someone had gone out of their way to do so. All the following difficulties I wrote down at the time. The side rails on the seat were too long to fit behind the front legs. The rear tenons on the seat were angled too much to fit into the mortises on the back. The tenons on the front ends of seat struts did not properly align with the mortises in the front seat rail. Resulting in the pushing out of the front seat rail such that it bowed out. Also on the front seat rail the tenons would not go fully into the mortises of the front legs. Something not cut correctly. At the top of the back the tenons did engage properly with the mortises but none of the dowel pin holes In the mortise lined up with the holes drilled in the tenons. Two of the pre-assembled rails had splits one to breaking point. All in all this was a catalogue of manufacturing errors which I would have found difficult to have expanded on even if I had tried. The return of the bench. After my initial phone call, what now follows is a word for word copy of the email exchange. Please read it all. Me “ Hi, I spoke with someone, name not known, half an hour ago. I was told you would arrange collection of this faulty bench and arrange a refund. Can you let me know when it is likely to be collected and how you want me to prepare the bench for carriage. It was part assembled but now it is back in the five pieces” . Humber - “Please pack up as best you can, the couriers will contact you regarding the collection. Please ring me when it has been collected and I will issue the refund”. Me - “I have it all boxed up and ready to go. I have heard nothing from the couriers. But the courier has just turned up. But I have no labels, no address, no phone calls, no emails, etc. He said I should have had all that from you by email. He could not wait and said he'd come again after presumably getting fresh instructions to collect. Quite embarrassing really. Can you advise please”. Humber - “You do not need labels just give the courier the bench, you do not need anything just give them the bench!” Me - “Well I'm sorry but the courier would not take the bench. It's in the original box without a label. What was I to do? In case it happens again can you just give me the address anyway and I'll write it on the box. Are you arranging for them to call again and to let me know next time when they are going to call as you had said previously?” Humber - “Couriers create the label at the depot, the box does not need a label. As I said give them the bench then ring me and I will issue the refund. I couldn't have made it plainer.” Please draw your own conclusions on the level of customer service that prevails here. And bear in mind this was a 5 foot long, 25 KG box. Well eventually, cutting an even longer story short, the item was eventually collected. Thankfully, the one thing that did work as promised, was the refund. All quite extraordinary.”

Helpful Report

Posted 4 years ago

“This Company was pleasure to deal with. Prompt delivery and the quality of the garden bench was very good.”

Helpful Report

Posted 4 years ago

“A fantastic quick service.”

Helpful Report

Posted 4 years ago

“Great item and service”

Helpful Report

Posted 4 years ago

“This Company is a joy to deal with. I am very pleased with the quality of the garden bench. Delivery was very quick.”

Helpful Report

Posted 4 years ago

“Have found your company to be very reliable, understanding & offer 5 star customer service.”

Helpful Report

Posted 4 years ago

“We ordered a new wooden seat for our garden and the service was first class, as was the product which arrived promptly and we would fully recommend Humber Imports. The quality of the product and the competitive price makes this a great choice for customers”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“There are four elements to this review of a purchase of a 5 ft Oxford garden bench Order and delivery. After taking the order online there was no communication regarding delivery etc; the courier just arrived one day with the item. Not very good customer service by today's standards. The bench. Delivered flat packed as expected. All the troubles began when trying to put it together. Instructions made no sense whatsoever in terms of the order of construction. It just would not have worked putting it together as per the instructions. The labels supposedly allowing for ease of construction were actually all the wrong way round. It was as if someone had gone out of their way to do so. All the following difficulties I wrote down at the time. The side rails on the seat were too long to fit behind the front legs. The rear tenons on the seat were angled too much to fit into the mortises on the back. The tenons on the front ends of seat struts did not properly align with the mortises in the front seat rail. Resulting in the pushing out of the front seat rail such that it bowed out. Also on the front seat rail the tenons would not go fully into the mortises of the front legs. Something not cut correctly. At the top of the back the tenons did engage properly with the mortises but none of the dowel pin holes In the mortise lined up with the holes drilled in the tenons. Two of the pre-assembled rails had splits one to breaking point. All in all this was a catalogue of manufacturing errors which I would have found difficult to have expanded on even if I had tried. The return of the bench. After my initial phone call, what now follows is a word for word copy of the email exchange. Please read it all. Me “ Hi, I spoke with someone, name not known, half an hour ago. I was told you would arrange collection of this faulty bench and arrange a refund. Can you let me know when it is likely to be collected and how you want me to prepare the bench for carriage. It was part assembled but now it is back in the five pieces” . Humber - “Please pack up as best you can, the couriers will contact you regarding the collection. Please ring me when it has been collected and I will issue the refund”. Me - “I have it all boxed up and ready to go. I have heard nothing from the couriers. But the courier has just turned up. But I have no labels, no address, no phone calls, no emails, etc. He said I should have had all that from you by email. He could not wait and said he'd come again after presumably getting fresh instructions to collect. Quite embarrassing really. Can you advise please”. Humber - “You do not need labels just give the courier the bench, you do not need anything just give them the bench!” Me - “Well I'm sorry but the courier would not take the bench. It's in the original box without a label. What was I to do? In case it happens again can you just give me the address anyway and I'll write it on the box. Are you arranging for them to call again and to let me know next time when they are going to call as you had said previously?” Humber - “Couriers create the label at the depot, the box does not need a label. As I said give them the bench then ring me and I will issue the refund. I couldn't have made it plainer.” Please draw your own conclusions on the level of customer service that prevails here. And bear in mind this was a 5 foot long, 25 KG box. Well eventually, cutting an even longer story short, the item was eventually collected. Thankfully, the one thing that did work as promised, was the refund. All quite extraordinary.”

Helpful Report

Posted 4 years ago

“Confirmation of my order was acknowledged by a phone call the following morning having ordered online , which was reassuring and courteous. A further phone call agreed a delivery date and goods received in excellent condition. From order to delivery was just 8 days.”

Helpful Report

Posted 4 years ago

“Helpful, friendly, great advice. Product was excellent value, good quality. Humber Imports do exactly what they say on the tin.”

Helpful Report

Posted 4 years ago

“ordered a table and chairs online and received a courtesy call next day which was a nice touch. The table and chairs arrived when promised and were of a nice quality. Would order from them again.”

Helpful Report

Posted 4 years ago

“Very prompt service and a good quality garden beach. Very pleased.”

Helpful Report

Posted 4 years ago

“Great product quality and careful, timely delivery”

Helpful Report

Posted 4 years ago

Dalby Living is rated 4.8 based on 1,514 reviews