Cymphony Reviews

Name: Cymphony
Address: The Dovecote, Crewe Hall Farm Buildings, Old Park Road, Crewe, Cheshire East
Rating: 4.73

4.7 Rating 472 Reviews

95 %

of reviewers recommend Cymphony

Company Reviews

Metrics

Info

4.7

Based on 472 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0333 800 2828

Email:

enquiries@cymphony.co.uk

Location:

The Dovecote, Crewe Hall Farm Buildings,
Old Park Road,
Crewe
Cheshire East
CW1 5UE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have been using this company for a while now, really good way of filtering out unwanted sales calls and receiving genuine customer communication. Very reasonable charges too.”

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Posted 5 years ago

Thank you Claire for your great review it really is appreciated. Kind Regards Alison

Posted 5 years ago

“We have used this company for several years under previous names etc with the latest being Cymphony. I must admit the service is not what it used to be with several mistakes on telephone numbers and when trying to trace through back through customer services we had to tell them how to retrieve the correct number! Prices also increase with no warning as well so beware.”

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Posted 5 years ago

Hi, I am sorry to read your review and to hear that you are not 100% happy with the level of service you have received. I would like to assure you that we take all feedback seriously. If you would like to discuss this further I would be happy to arrange a call? Kind Regards Alison

Posted 5 years ago

“An excellent service - always reliable and seamless, with an unrivalled level of customer service; we would not hesitate to recommend Cymphony to anyone needing an answering service for their business.”

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Posted 5 years ago

Thank you for the great review Ritchie it is really appreciated. I will pass your comments on to the Team. Kind Regards Alison

Posted 5 years ago

“Highly efficient and very quick. I can't their service.”

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Posted 5 years ago

Thank you for your great review of our service. Kind Regards Alison

Posted 5 years ago

“Cymphony are always very prompt and precise with their alerts...they are like an extension to our business”

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Posted 5 years ago

Thank you so much for your great review, it is really appreciated. Kind Regards Alison

Posted 5 years ago

“Provided an excellent messaging service throughout the 5+ years we used them. Stress free and efficient.”

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Posted 5 years ago

Thank you so much for your kind words John, I will pass this on to the team! Kind Regards Alison

Posted 5 years ago

“Cymphony are always my company of choice, they tick all the boxes, great service at competitive rates. Very hard to beat when you are dealing with such nice people.”

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Posted 5 years ago

Graeme, thank you so much for leaving this review! Its so lovely to hear! Kind Regards Alison

Posted 5 years ago

“Started using them when they were Kendlebell, then Pa4you and now Cymphony. Overall a pretty good service with the odd mistake once in a while but I guess nobody is infallible 😅”

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Posted 5 years ago

Thank you for your Review Keith it is greatly appreciated Kind Regards Alison

Posted 5 years ago

“A very useful service, our clients don't realise you don't sit in the same office as we do. But you do have a tendency to increase prices frequently, and by a lot more than inflation!”

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Posted 5 years ago

Thank you for your great review, I will pass your comments on to The Team. Kind Regards Alison

Posted 5 years ago

“After many years of easy contact now cannot get hold of anyone to speak to. I was trying to arrange a change of message as MD was out so ending up emailing request to Cynphony and that obviously never happened as people continued ringing for him”

Helpful Report

Posted 5 years ago

Hi Rachel, Thank you for your review and sorry to hear that you have had trouble contacting us to change details. We do now have a Portal where you can leave a message that will be emailed direct to The Team or you can even update your own status to say your are out of the office or on Holiday. Please let me know if you would like me to set you up with the Portal by emailing clientsetup@cymphony.co.uk Kind Regards Alison

Posted 5 years ago

“Very clear and confident staff with a concise telephone manner to our customers when we are closed.”

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Posted 5 years ago

Thank you so much for your kind words Joy, I will pass this on to the team! Alison

Posted 5 years ago

“Some of the staff at Cymphony are professionals who understand the basics of call handling. Others aren't, and there's no way of telling from one call to the next what level of service to expect. I'm not convinced that new staff are given any training before starting work, and the results can be embarrassing. A few months ago, exasperated by endless hit-and-miss service that had belittled my employer in the eyes of clients, I spoke bluntly to a Cymphony employee who had made no attempt to gather information or communicate accurately on several consecutive calls. They immediately made a complaint about me to my employer, so the message the company sends to paying customers is clear: we can't and won't guarantee any level of professionalism from our staff but if you have the audacity to call them out for their mistakes, we'll go crying to your boss. Coincidentally while writing this review I've received an email from Cymphony advising me that a client I need to speak to urgently has called me, but no attempt has been made to put the call through. That sums the service up perfectly. I believe Cymphony is among the cheaper providers of this service but if you pay peanuts you get monkeys, so don't make false economies.”

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Posted 5 years ago

Hi David, I am sorry to read your review and to hear that you are not happy with the level of service you have received. I would like to assure you that we take all feedback seriously and I have passed on your Comments to our Customer Service Team. If you would like to discuss this further I would be happy to arrange a call. Kind Regards Alison

Posted 5 years ago

“An excellent service, they really do make an effort to appear to be part of our company when taking our calls and the clients are really impressed .”

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Posted 5 years ago

Terry, thank you so much for leaving this review! Its so lovely to hear! We absolutely love working with you, Alison

Posted 5 years ago

“Great service works well for us as we often can't take calls while in hospitals.it helps all the parts of our own little orchestra come together in Cymphony.”

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Posted 5 years ago

Thank you very much for your kind review Paul. The team are very pleased to hear your thoughts and will continue providing this excellent service to you! Best regards, Alison

Posted 5 years ago

“I have used Cymphony for several years as an overflow answering service. They are always excellent and represent my company very well. I highly recommend their services”

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Posted 5 years ago

Thank you for this excellent review Jason! The team really enjoy handling calls for your business. Kind Regards Alison

Posted 5 years ago

“A very professional and efficient service. Would highly recommend.”

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Posted 5 years ago

Thank you so much for your kind words, I will pass this on to the team! Kind Regards Alison

Posted 5 years ago

“This is an excellent and very trustworthy service that enables our organisation to function very effectively. Thanks Cymphony Team 😊”

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Posted 5 years ago

Christine, thank you so much for leaving this review! Its so lovely to hear! Kind Regards Alison

Posted 5 years ago

“Very professional service with a no hassle approach .The team have gone the extra mile on occasions to get a message through to us. Top class.”

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Posted 5 years ago

Thank you so much for your kind words Martin, I will pass this on to the team! Alison

Posted 5 years ago

“The team is great and the service is extremely good and very professional. I would strongly recommend Cymphony to other businesses.”

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Posted 5 years ago

Thank you for your kind words Philip, I will pass them on to the Team. Kind Regards Alison

Posted 5 years ago

“No communication from anybody in a senior position and inconsistent quality from floor team.”

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Posted 5 years ago

Hi Gary, I am sorry to read your review and to hear that you are not happy with the level of service you have received. I would like to assure you that we take all feedback seriously and I have passed on your Comments to our Customer Service Team. If you would like to discuss this further I would be happy to arrange a call. Kind Regards Alison

Posted 5 years ago

Cymphony is rated 4.7 based on 472 reviews