Cymphony Reviews

Name: Cymphony
Address: The Dovecote, Crewe Hall Farm Buildings, Old Park Road, Crewe, Cheshire East
Rating: 4.73

4.7 Rating 464 Reviews

95 %

of reviewers recommend Cymphony

Company Reviews

Metrics

Info

4.7

Based on 464 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0333 800 2828

Email:

enquiries@cymphony.co.uk

Location:

The Dovecote, Crewe Hall Farm Buildings,
Old Park Road,
Crewe
Cheshire East
CW1 5UE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very useful service, our clients don't realise you don't sit in the same office as we do. But you do have a tendency to increase prices frequently, and by a lot more than inflation!”

Helpful Report

Posted 5 years ago

Thank you for your great review, I will pass your comments on to The Team. Kind Regards Alison

Posted 5 years ago

“After many years of easy contact now cannot get hold of anyone to speak to. I was trying to arrange a change of message as MD was out so ending up emailing request to Cynphony and that obviously never happened as people continued ringing for him”

Helpful Report

Posted 5 years ago

Hi Rachel, Thank you for your review and sorry to hear that you have had trouble contacting us to change details. We do now have a Portal where you can leave a message that will be emailed direct to The Team or you can even update your own status to say your are out of the office or on Holiday. Please let me know if you would like me to set you up with the Portal by emailing clientsetup@cymphony.co.uk Kind Regards Alison

Posted 5 years ago

“Very clear and confident staff with a concise telephone manner to our customers when we are closed.”

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Posted 5 years ago

Thank you so much for your kind words Joy, I will pass this on to the team! Alison

Posted 5 years ago

“Some of the staff at Cymphony are professionals who understand the basics of call handling. Others aren't, and there's no way of telling from one call to the next what level of service to expect. I'm not convinced that new staff are given any training before starting work, and the results can be embarrassing. A few months ago, exasperated by endless hit-and-miss service that had belittled my employer in the eyes of clients, I spoke bluntly to a Cymphony employee who had made no attempt to gather information or communicate accurately on several consecutive calls. They immediately made a complaint about me to my employer, so the message the company sends to paying customers is clear: we can't and won't guarantee any level of professionalism from our staff but if you have the audacity to call them out for their mistakes, we'll go crying to your boss. Coincidentally while writing this review I've received an email from Cymphony advising me that a client I need to speak to urgently has called me, but no attempt has been made to put the call through. That sums the service up perfectly. I believe Cymphony is among the cheaper providers of this service but if you pay peanuts you get monkeys, so don't make false economies.”

Helpful Report

Posted 5 years ago

Hi David, I am sorry to read your review and to hear that you are not happy with the level of service you have received. I would like to assure you that we take all feedback seriously and I have passed on your Comments to our Customer Service Team. If you would like to discuss this further I would be happy to arrange a call. Kind Regards Alison

Posted 5 years ago

“An excellent service, they really do make an effort to appear to be part of our company when taking our calls and the clients are really impressed .”

Helpful Report

Posted 5 years ago

Terry, thank you so much for leaving this review! Its so lovely to hear! We absolutely love working with you, Alison

Posted 5 years ago

“Great service works well for us as we often can't take calls while in hospitals.it helps all the parts of our own little orchestra come together in Cymphony.”

Helpful Report

Posted 5 years ago

Thank you very much for your kind review Paul. The team are very pleased to hear your thoughts and will continue providing this excellent service to you! Best regards, Alison

Posted 5 years ago

“I have used Cymphony for several years as an overflow answering service. They are always excellent and represent my company very well. I highly recommend their services”

Helpful Report

Posted 5 years ago

Thank you for this excellent review Jason! The team really enjoy handling calls for your business. Kind Regards Alison

Posted 5 years ago

“A very professional and efficient service. Would highly recommend.”

Helpful Report

Posted 5 years ago

Thank you so much for your kind words, I will pass this on to the team! Kind Regards Alison

Posted 5 years ago

“This is an excellent and very trustworthy service that enables our organisation to function very effectively. Thanks Cymphony Team 😊”

Helpful Report

Posted 5 years ago

Christine, thank you so much for leaving this review! Its so lovely to hear! Kind Regards Alison

Posted 5 years ago

“Very professional service with a no hassle approach .The team have gone the extra mile on occasions to get a message through to us. Top class.”

Helpful Report

Posted 5 years ago

Thank you so much for your kind words Martin, I will pass this on to the team! Alison

Posted 5 years ago

“The team is great and the service is extremely good and very professional. I would strongly recommend Cymphony to other businesses.”

Helpful Report

Posted 5 years ago

Thank you for your kind words Philip, I will pass them on to the Team. Kind Regards Alison

Posted 5 years ago

“No communication from anybody in a senior position and inconsistent quality from floor team.”

Helpful Report

Posted 5 years ago

Hi Gary, I am sorry to read your review and to hear that you are not happy with the level of service you have received. I would like to assure you that we take all feedback seriously and I have passed on your Comments to our Customer Service Team. If you would like to discuss this further I would be happy to arrange a call. Kind Regards Alison

Posted 5 years ago

“Always found the team very professional and helpful It’s an ideal back up for our service desk Highly recommend”

Helpful Report

Posted 5 years ago

Thank you so much for your kind words Ken, I will pass this on to the team! Kind Regards Alison

Posted 5 years ago

“Great customer service, always quick with follow up and it gives our small business the security of knowing no client calls are missed.”

Helpful Report

Posted 5 years ago

Thank you so much for your kind words Fiona, I will pass this on to the team! Kind Regards Alison

Posted 5 years ago

“Quality service with great people on the end of the line. Cymphony have been a reliable extension of our team for sometime!”

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Posted 5 years ago

Thank you for your great review it is greatly appreciated Kind Regards Alison

Posted 5 years ago

“One of the best decscisions we made we never loose any leads due to missed calls The staff are always very helpful and accommodate all our needs Antony Ruber Director Club Aquarium”

Helpful Report

Posted 5 years ago

This is an amazing review, thank you so much for your kind words Antony. Kind Regards Alison

Posted 5 years ago

“Super efficient and friendly service which gives us exactly what we need. Would highly recommend”

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Posted 5 years ago

“Highly professional and efficient service. Would highly recommend.”

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Posted 5 years ago

“My business has been using Cymphony now for over 3 years. As we have grown It became difficult to manage the increasing number of communications with clients. We needed to ensure we could continue the personal dialogue with our customer base at any time of day/night when we were not available. The service is personalised so we can contact our own dedicated PA by email or phone at any time. This has proved a far cheaper alternative to employing a full time member of staff and most importantly has allowed us to focus on growing the business”

Helpful Report

Posted 5 years ago

“Using Cymphony has let me dispense with the hassle of handling my own communications and allowed me to focus properly on doing what we do best and what is best for our clients. They have provided an effective and seamless service that I really feel I can trust.”

Helpful Report

Posted 5 years ago

Cymphony is rated 4.7 based on 464 reviews