Cymphony Reviews

Name: Cymphony
Address: The Dovecote, Crewe Hall Farm Buildings, Old Park Road, Crewe, Cheshire East
Rating: 4.73

4.7 Rating 464 Reviews

95 %

of reviewers recommend Cymphony

Company Reviews

Metrics

Info

4.7

Based on 464 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0333 800 2828

Email:

enquiries@cymphony.co.uk

Location:

The Dovecote, Crewe Hall Farm Buildings,
Old Park Road,
Crewe
Cheshire East
CW1 5UE

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super efficient and friendly service which gives us exactly what we need. Would highly recommend”

Helpful Report

Posted 5 years ago

“Highly professional and efficient service. Would highly recommend.”

Helpful Report

Posted 5 years ago

“My business has been using Cymphony now for over 3 years. As we have grown It became difficult to manage the increasing number of communications with clients. We needed to ensure we could continue the personal dialogue with our customer base at any time of day/night when we were not available. The service is personalised so we can contact our own dedicated PA by email or phone at any time. This has proved a far cheaper alternative to employing a full time member of staff and most importantly has allowed us to focus on growing the business”

Helpful Report

Posted 5 years ago

“Using Cymphony has let me dispense with the hassle of handling my own communications and allowed me to focus properly on doing what we do best and what is best for our clients. They have provided an effective and seamless service that I really feel I can trust.”

Helpful Report

Posted 5 years ago

“I no longer have to spend my day managing calls and webchat that although needed, I don’t actually have time to answer! I’m now available 24/7 to my clients and at a fraction of the cost of hiring someone. So easy to set up too.”

Helpful Report

Posted 5 years ago

“Unlike any answering service we have used before. Much more professional and provide exactly the service we need. Additionally, the fantastic web chat service from Cymphony is a great addition to our customer service offering. I would highly recommend Cymphony.”

Helpful Report

Posted 5 years ago

“Wohr Parking Systems We have used Cymphony for many years and found them to be both efficient and accurate in relaying messages taken from customers. They also provide an effective backstop during out of hours by relaying information to callers in relation to the status of any parking system failure that they are enquiring about so that people are informed rather than frustrated.”

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Posted 5 years ago

“Cymphony have been looking after us for years with their call answering service, and this year we have started using them on a permanent back-up basis to pick up call over-spill when we're busy or not in the office, on a 24/7 service. We always receive the messages promptly by email and, if urgent, by text message. It is a very reliable service which we would highly recommend to other businesses.”

Helpful Report

Posted 5 years ago

“We find the service great for our business knowing that clients calls will be answered professionally even if we are tied up or concentrating on other tasks. I find that the productivity areas has improved due to being able to focus on tasks in hand but still able to get back to clients promptly. What started out as holiday cover for the phones has now turned to an integral part of our operations.”

Helpful Report

Posted 5 years ago

“We have used the service for many years. long before the brand change to Cymphony. As a small specialist business our customers want to speak direct to an individual adviser rather than a colleague and it makes life difficult to be in demand all times of the day and weekends. Holidays are especially hard if your desk phone is diverted to your mobile. The service has allowed us to be able to concentrate on work in hand, have some of the less important calls fielded but ensure that customers get what they want and quick access as required without having to explain their needs to somebody trying to "assist". The service is good for our brand and very professional. There is no danger of a customer getting the wrong information because calls are put through top the right person regardless.”

Helpful Report

Posted 5 years ago

“The team at Cymphony that handles our calls really feel like part of our team. They're interested and engaged in our business, they treat our customers like their own and I know I can trust them to not only deliver the right responses to our customers, but also treat them with empathy and attentiveness. Their webchat service is excellent too, highly recommend.”

Helpful Report

Posted 5 years ago

“Excellent service, always reliable and represent our business to the highest standard. Highly recommend.”

Helpful Report

Posted 5 years ago

“Cymphony provide an excellent service, dealing very sensitively with my clients and always passing on accurate information. The staff have really taken the trouble to understand the business, answering questions and booking appointments appropriately and reliably. I would wholeheartedly recommend.”

Helpful Report

Posted 6 years ago

“Not a major volume user but potentially high value/sensitive contacts. Really appreciate the friendly team approach and sensitive handling – as well as the cost-effectiveness- it pays us dividends.”

Helpful Report

Posted 6 years ago

“Efficient and professional service always.”

Helpful Report

Posted 6 years ago

“Very reliable service that requires very little input from us. Offers our customers a good quality service at peak times.”

Helpful Report

Posted 6 years ago

“We have worked closely with Cymphony for a number of year and have always found them to be extremely professional even more so since our Company has grown and continues to grow. We would struggle without your help especially to those clients that require out of hours assistance.”

Helpful Report

Posted 6 years ago

“We could see the value in LiveChat, but did not find the time to manage it effectively! With Cymphony, we have seen the overall number of leads rise, but more importantly, the conversion rate of those leads passed through is up by 23%. I also imagine we are a fairly demanding client, but Cymphony are always accommodating, friendly, and a pleasure to work with.”

Helpful Report

Posted 6 years ago

“We have been a customer of Cymphony for a number of years. They help us greatly by taking out of hours call from customer wanting to place orders and well as being an overflow facility. The service is excellent.”

Helpful Report

Posted 6 years ago

“We have been very happy with the service that Armchair and now Cymphony have provided to our company over the last few years. Any updates/changes are implemented immediately and messages passed through promptly. A friendly, helpful service.”

Helpful Report

Posted 6 years ago

Cymphony is rated 4.7 based on 464 reviews