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Cymphony Reviews

4.7 Rating 472 Reviews
95 %
of reviewers recommend Cymphony
4.7
Based on 472 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Cymphony Reviews
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Phone:

0333 800 2828

Email:

enquiries@cymphony.co.uk

Location:

The Dovecote, Crewe Hall Farm Buildings,
Old Park Road,
Crewe
Cheshire East
CW1 5UE

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Anonymous
Anonymous  // 01/01/2019
Answers quickly and gets messages through to us.
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Posted 5 years ago
Thank you for your great review it is really appreciated. Kind Regards Alison
Posted 5 years ago
Always a great service
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Posted 5 years ago
Thank you Martin for your great review. Kind Regards Alison
Posted 5 years ago
Not too bad
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Posted 5 years ago
Thank you Chris for your review it is greatly appreciated. If there is anything I can do to improve the Service for you then please let me know and I will be happy to assist. Kind Regards Alison
Posted 5 years ago
Cymphony are worth every penny, they manage our calls when we cannot get to them and provide a very useful service
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Posted 5 years ago
Thank you so much for the great feedback Jane, it is greatly appreciated. Kind Regards Alison
Posted 5 years ago
My experience so far has been good, on occasions i have had to feedback information as the team have provided incorrect information. Overall though it has been a positive service for my business.
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Posted 5 years ago
Thank you for your review Joe, do let me know if you are having any problems and I will ensure that it is dealt with for you. Kind Regards Alison
Posted 5 years ago
Messages always come through accurately and if necessary they will connect a caller who wants to hold
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Posted 5 years ago
Thank you so much for great review Mary it is really appreciated. Kind Regards Alison
Posted 5 years ago
Overall we have and are being provided a good service by the team at Cymphony. Our customers have commented on how quickly the calls are picked up and how polite the team are. On a negative note our customer service delivery has on occasions been impacted by delays in updating new information on to their systems, resulting in individual team members using old information/contact details. However we were so happy with the way that Alison, our Operations Manager worked with us when we need to design a reporting tool for our emergency call outs. She was able to work with their in house team to tweak the way information was captured and reported to us, highlighting which on call team member picked up the call and actioned it.
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Posted 5 years ago
Thank you for your review Tracey it is greatly appreciated. Do let me know if you are having any problems and I will ensure that it is dealt with for you. Kind Regards Alison
Posted 5 years ago
typo's / occasional errors in taking details
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Posted 5 years ago
Thank you for your review Ian, do let me know if you are having any problems and I will ensure that it is dealt with for you. Kind Regards Alison
Posted 5 years ago
WE HAVE BEEN A CLIENT FOR AROUND 10 YEARS AND GENRALLY VERY HAPPY WITH THE SERVICE
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Posted 5 years ago
Alastair, thank you so much for leaving this review. Should you need anything please do get in touch. Kind Regards Alison
Posted 5 years ago
Great service, full of friendly professional people!
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Posted 5 years ago
Thank you so much for the great feedback Dan, it is greatly appreciated. Kind Regards Alison
Posted 5 years ago
Good service provided
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Posted 5 years ago
Thank you Alina for your review it is greatly appreciated. Kind Regards Alison
Posted 5 years ago
The service has improved as we have used it. It would be helpful if it could strat a bit earlier ie about 8.00am
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Posted 5 years ago
Thank you so much Simon for taking the time out to write a review for us it is greatly appreciated. Kind Regards Alison
Posted 5 years ago
Offer a fantastic and reliable service. I have used Cymphony for years.
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Posted 5 years ago
Thank you so much for your review Nicola, it’s always great to hear that we have been able to help. Kind Regards Alison
Posted 5 years ago
Great company, easy set up and ongoing use.
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Posted 5 years ago
Thank you very much for taking the time to leave this feedback it is greatly appreciated. Kind Regards Alison
Posted 5 years ago
I don't get too much involved as the service provided is to back up our Customer Service Department. On the odd occasion I may have emails sent to myself which I do have to pass on to the relevant team member. These tend to be calls from residents and do normally have post codes shown which should enable the call taker to send direct to the team. This does not happen that frequently to be an issue.
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Posted 5 years ago
It is a pleasure working with you all, and thank you very much for leaving such a great review. Kind Regards Alison
Posted 5 years ago
We are pleased with Cymphony although there were one or 2 issues with emails that seem to have been resolved now and we are notified by text which is fine
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Posted 5 years ago
Thank you Angus for your review it is greatly appreciated. Please let me know if you have any issues with emails moving forward and I will be more than happy to assist you. Kind Regards Alison
Posted 5 years ago
We have been with this company along time !!
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Posted 5 years ago
Thank you Keith for your review and we hope to work with you for many more years to come. Kind Regards Alison
Posted 5 years ago
I have been very pleased with the services provided.
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Posted 5 years ago
Thank you for your review it is greatly appreciated. Kind Regards Alison
Posted 5 years ago
We have used Cymphony for many years now and have always been happy with the service. We use Cymphony very much as a back up service and rely on them picking up calls which we miss for some reason, they have always been dependable.
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Posted 5 years ago
Thank you for taking the time to leave us a review Tim it is greatly appreciated. Kind Regards Alison
Posted 5 years ago
Wish I thought of using a service such as this beforehand. It’s a great asset to my business and the team are incredibly professional.
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Posted 5 years ago
Thank you so much for your kind words, Richie. It's lovely to hear that the service is working so well for you. Kind Regards Alison
Posted 5 years ago
Cymphony is rated 4.7 based on 472 reviews