Cymphony Reviews

Name: Cymphony
Address: The Dovecote, Crewe Hall Farm Buildings, Old Park Road, Crewe, Cheshire East
Rating: 4.73

4.7 Rating 464 Reviews

95 %

of reviewers recommend Cymphony

Company Reviews

Metrics

Info

4.7

Based on 464 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0333 800 2828

Email:

enquiries@cymphony.co.uk

Location:

The Dovecote, Crewe Hall Farm Buildings,
Old Park Road,
Crewe
Cheshire East
CW1 5UE

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a Cymphony customer for a number of years now, we have always found them easy to work with and understanding our business needs. Price-wise they are also distinctly competitive!”

Helpful Report

Posted 6 years ago

“Windrush have been working with Armchair and now Cymphony for several years and we have always been fully satisfied with the service provided, I cant think of a single issue that has ever been caused through a lack of service and care.”

Helpful Report

Posted 6 years ago

“Cymphony take care of our out of general out of hours service, but recently they enabled us to have a very bespoke 'Director on Call' service. A trigger word get to one of three directors in order of precedence on a week to week rolling basis. Something which requires a degree of flexibility and application on their part. It's a superb service, not least because of the prompt I get to renew the rota every three weeks. They are so friendly and helpful.”

Helpful Report

Posted 6 years ago

“Cymphony works hard to give Stuga Machinery the best possible support that in turns gives our customers and suppliers the best support. Everyone at Cymphony is working hard to improve the experience of their services and the new online customer portal is a great benefit already.”

Helpful Report

Posted 6 years ago

“As a small business user I originally signed up with Cymphony to provide telephone cover while I was on holiday. I was very impressed with the service and the quality of messages taken so I decided to continue to use it. I can relax in the knowledge that no calls will be missed and I no longer have to rely on clients to leave a message on the answerphone if I am unavailable.”

Helpful Report

Posted 6 years ago

“Cymphony handle all our overspill and out of hour calls. They are a very important service for our business and are always quick to come back to you if you have any issues or queries. A very good company to have a working relationship with”

Helpful Report

Posted 6 years ago

“A professional service from sign up to messages received. They go a lot further than most competitors in what they can actually do on the call - my leads are booked in for me and I don't have to do anything. So far so good. James.”

Helpful Report

Posted 6 years ago

“Extremely easy to use service. Gave me peace of mind that my customers were being looked after whilst I was on holiday.”

Helpful Report

Posted 7 years ago

“Sara McDermott's personal approach and dedication to deliver our requirements on set up of our telephone answering service. A great customer experience, thank you Sara and all the team at Armchair!”

Helpful Report

Posted 8 years ago

“From the moment I contacted the sales advisor, Sara Mcderomtt via the live chat on the website I was more than impressed. We continued communication directly via email and my service complete with requested local number was live and ready within 48 hours. Every request and question was answered promptly within the hour and I have already recommended their services to a business associate of mine, again he is "over the moon" with the service he has received. With staff like Sara and the efficiency projected why would you look anywhere else? I will not hesitate to recommend Armchair to anyone looking for a great service and to enhance their company profile. Well done guys!”

Helpful Report

Posted 8 years ago

“We have been a customer of Armchair for over 4 years and they have provided first class call answering services throughout this period. The staff are very responsive and friendly. We have recently upgraded our services with Armchair and once again this process was excellent and seamless. I would highly recommend Armchair for your telephone answering service and virtual number needs.”

Helpful Report

Posted 8 years ago

“Professional and a great first impression every time.. and importantly able to flex and change when needed. A great service.”

Helpful Report

Posted 8 years ago

“It is such a relief to know we don't have to race for the phone or stop in the middle of a project and that our calls will be answered in a professional manner. Armchair have enable us to get on with what we are good at saved us the cost of hiring someone to answer our phones. They come highly recommended.”

Helpful Report

Posted 8 years ago

“I have found Armchair Call Handling to be extremely flexible to my needs. Being a small company we often have periods of time when we have no cover in the office and Armchair have always been more than happy to take our calls on our behalf. They are always prompt with passing on detailed and accurate messages.”

Helpful Report

Posted 8 years ago

“I have been using Armchair for around 15 years and have always found them to be professional and efficient. Messages are texted when they come in plus a round up at the close of business each day, while urgent calls are patched to my mobile. This suits me perfectly and it comes at a fraction of the cost of hiring a permanent member of staff. I recommend Armchair to anyone that needs their calls to be well managed”

Helpful Report

Posted 9 years ago

“Delightful people. Friendly, efficient, use their initaitive. A great asset to our business”

Helpful Report

Posted 9 years ago

“we would be lost without you.”

Helpful Report

Posted 9 years ago

“Sliding Sash Solutions are a national company and we have been using Armchair services for seven years and with good reason. They take all of our calls and handle them with great efficiency, politeness and friendliness. They have taken great trouble to understand our business and services which enables them to engage with our potential customers and help create an excellent first impression for new potential clients. They respond to changes that I make immediately. I have no hesitation in recommending Armchair to companies who seek an answering service that they can trust and rely on. Dermot Cooke Managing Director Sliding Sash Solutions Ltd.”

Helpful Report

Posted 9 years ago

“Having used Armchair's services for sevberal years now, we have always found them to be very professional and helpful when taking calls for us. Most callers do not even realise that they are not speaking to somebody actually in our office!”

Helpful Report

Posted 9 years ago

“Excellent service from the Armchair team, who provide us with a professional and seamless back-up when we are busy on the phones or out of the office. I wouldn't hesitate to recommend Armchair to other businesses.”

Helpful Report

Posted 9 years ago

Cymphony is rated 4.7 based on 464 reviews