Cymphony Reviews

Name: Cymphony
Address: The Dovecote, Crewe Hall Farm Buildings, Old Park Road, Crewe, Cheshire East
Rating: 4.73

4.7 Rating 472 Reviews

95 %

of reviewers recommend Cymphony

Company Reviews

Metrics

Info

4.7

Based on 472 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0333 800 2828

Email:

enquiries@cymphony.co.uk

Location:

The Dovecote, Crewe Hall Farm Buildings,
Old Park Road,
Crewe
Cheshire East
CW1 5UE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always found the team very professional and helpful It’s an ideal back up for our service desk Highly recommend”

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Posted 5 years ago

Thank you so much for your kind words Ken, I will pass this on to the team! Kind Regards Alison

Posted 5 years ago

“Great customer service, always quick with follow up and it gives our small business the security of knowing no client calls are missed.”

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Posted 5 years ago

Thank you so much for your kind words Fiona, I will pass this on to the team! Kind Regards Alison

Posted 5 years ago

“Quality service with great people on the end of the line. Cymphony have been a reliable extension of our team for sometime!”

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Posted 5 years ago

Thank you for your great review it is greatly appreciated Kind Regards Alison

Posted 5 years ago

“One of the best decscisions we made we never loose any leads due to missed calls The staff are always very helpful and accommodate all our needs Antony Ruber Director Club Aquarium”

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Posted 5 years ago

This is an amazing review, thank you so much for your kind words Antony. Kind Regards Alison

Posted 5 years ago

“Super efficient and friendly service which gives us exactly what we need. Would highly recommend”

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Posted 6 years ago

“Highly professional and efficient service. Would highly recommend.”

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Posted 6 years ago

“My business has been using Cymphony now for over 3 years. As we have grown It became difficult to manage the increasing number of communications with clients. We needed to ensure we could continue the personal dialogue with our customer base at any time of day/night when we were not available. The service is personalised so we can contact our own dedicated PA by email or phone at any time. This has proved a far cheaper alternative to employing a full time member of staff and most importantly has allowed us to focus on growing the business”

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Posted 6 years ago

“Using Cymphony has let me dispense with the hassle of handling my own communications and allowed me to focus properly on doing what we do best and what is best for our clients. They have provided an effective and seamless service that I really feel I can trust.”

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Posted 6 years ago

“I no longer have to spend my day managing calls and webchat that although needed, I don’t actually have time to answer! I’m now available 24/7 to my clients and at a fraction of the cost of hiring someone. So easy to set up too.”

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Posted 6 years ago

“Unlike any answering service we have used before. Much more professional and provide exactly the service we need. Additionally, the fantastic web chat service from Cymphony is a great addition to our customer service offering. I would highly recommend Cymphony.”

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Posted 6 years ago

“Wohr Parking Systems We have used Cymphony for many years and found them to be both efficient and accurate in relaying messages taken from customers. They also provide an effective backstop during out of hours by relaying information to callers in relation to the status of any parking system failure that they are enquiring about so that people are informed rather than frustrated.”

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Posted 6 years ago

“Cymphony have been looking after us for years with their call answering service, and this year we have started using them on a permanent back-up basis to pick up call over-spill when we're busy or not in the office, on a 24/7 service. We always receive the messages promptly by email and, if urgent, by text message. It is a very reliable service which we would highly recommend to other businesses.”

Helpful Report

Posted 6 years ago

“We find the service great for our business knowing that clients calls will be answered professionally even if we are tied up or concentrating on other tasks. I find that the productivity areas has improved due to being able to focus on tasks in hand but still able to get back to clients promptly. What started out as holiday cover for the phones has now turned to an integral part of our operations.”

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Posted 6 years ago

“We have used the service for many years. long before the brand change to Cymphony. As a small specialist business our customers want to speak direct to an individual adviser rather than a colleague and it makes life difficult to be in demand all times of the day and weekends. Holidays are especially hard if your desk phone is diverted to your mobile. The service has allowed us to be able to concentrate on work in hand, have some of the less important calls fielded but ensure that customers get what they want and quick access as required without having to explain their needs to somebody trying to "assist". The service is good for our brand and very professional. There is no danger of a customer getting the wrong information because calls are put through top the right person regardless.”

Helpful Report

Posted 6 years ago

“The team at Cymphony that handles our calls really feel like part of our team. They're interested and engaged in our business, they treat our customers like their own and I know I can trust them to not only deliver the right responses to our customers, but also treat them with empathy and attentiveness. Their webchat service is excellent too, highly recommend.”

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Posted 6 years ago

“Excellent service, always reliable and represent our business to the highest standard. Highly recommend.”

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Posted 6 years ago

“Cymphony provide an excellent service, dealing very sensitively with my clients and always passing on accurate information. The staff have really taken the trouble to understand the business, answering questions and booking appointments appropriately and reliably. I would wholeheartedly recommend.”

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Posted 6 years ago

“Not a major volume user but potentially high value/sensitive contacts. Really appreciate the friendly team approach and sensitive handling – as well as the cost-effectiveness- it pays us dividends.”

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Posted 6 years ago

“Very efficient and professional”

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Posted 6 years ago

“Efficient and professional service always.”

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Posted 6 years ago

Cymphony is rated 4.7 based on 472 reviews