Cymphony Reviews

Name: Cymphony
Address: The Dovecote, Crewe Hall Farm Buildings, Old Park Road, Crewe, Cheshire East
Rating: 4.73

4.7 Rating 472 Reviews

95 %

of reviewers recommend Cymphony

Company Reviews

Metrics

Info

4.7

Based on 472 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0333 800 2828

Email:

enquiries@cymphony.co.uk

Location:

The Dovecote, Crewe Hall Farm Buildings,
Old Park Road,
Crewe
Cheshire East
CW1 5UE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Has been a good service for a few years but the 48% price hike this year is unwarranted, even my energy bills haven't increased by that much.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback with us. We're sorry to hear that you're unhappy with the recent price increase. We understand that this can be frustrating and we would like to address your concerns. Would you please make direct contact with me and I will definitely look into your comment about the increases you have experienced. We appreciate your loyalty over the years and would like to resolve this. Thank you for choosing our service and we hope to continue serving you in the future. Kind Regards Steph

Posted 1 year ago

“Really poor service. 7 calls waited around 2-4 minutes to be answered. Ignoring callback requests and only in a trial!”

Helpful Report

Posted 1 year ago

Dear Ryan, Thank you for taking the time to share your experience with us. We apologise for any inconvenience or frustration you may have experienced. We take all feedback seriously and use it to improve our services. Could you please provide us with more details about the issue you faced? We would like to investigate and address the problem as soon as possible. Thank you again for your feedback. We value your business and hope to have the opportunity to serve you better in the future. Best regards, Chelsea

Posted 1 year ago

“The guys are always there to take calls and the email notes of each are really useful - would not hesitate to recommend them….”

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Posted 1 year ago

Good Morning. Thank you for a lovely 5* review. We appreciate that you would be happy to recommend our services. We look forward to continuing to work along side yourself. Kind regards

Posted 1 year ago

“Can't fault the service. Saves me some much time. Really benefits me that someone takes the call when i'm out of the office or indeed busy in the office!”

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Posted 1 year ago

Good Morning Dave. Thank you for a brilliant 5* review. We are really glad that we save you so much time by helping your business when you are busy. Kind regards Steph

Posted 1 year ago

“Cymphony have never let me down, always reliable and just get on with what I need them for.”

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Posted 2 years ago

Good Morning Mark Thank you for an amazing 5* review. We are happy to help you and your business with the services we provide. Kind regards Steph

Posted 1 year ago

“Cymphony provides a great service. Having them on board with is fantastic as it means we never miss a potentially valuable sales call if there is no one manning the office. They are professional, polite, and quick. We as a business would recommend them to anyone looking for this type of service.”

Helpful Report

Posted 2 years ago

Good Morning Laura. Thank you for your fantastic 5* review. We love being able to support your business, and appreciate that you would recommend us for our services. Kind regards Steph

Posted 1 year ago

“Cymphony provide an excellent and professional service. They made the set up of the service very easy for me and the team are always friendly and happy to help.”

Helpful Report

Posted 2 years ago

Good Morning Christina. Thank you for your amazing 5* review. We are really please to hear how we provide such an excellent and professional service for you, and we will certainly continue to do so. Kind regards Steph

Posted 2 years ago

“Always an excellent service. We have used Cymphony for almost 10 years now. They can pick up calls when we are short staffed/unavailable so we find their services very useful.”

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Posted 2 years ago

Good Morning Clare. Thank you for your amazing 5* review. It's been a great nearly 10 years, here's to the next 10 years and many more after that. Kind regards Steph

Posted 2 years ago

“Excellent service from the Cymphony team with long operating hours to pick up late/holiday calls from our customers and suppliers. Can definitely recommend the service and their tariffs are really reasonable.”

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Posted 2 years ago

Good Morning Paul Thank you for your lovely 5* review. It's wonderful to hear how you benefit from the many different services we offer. Kind regards Steph

Posted 2 years ago

“We have used Cymphony for many years for our two businesses. I tried once before when i joined the Company to manage phone calls as well as be at my desk, take messages, and deliver to recipient as well as do my own work. The difference between us is exactly why we still use Cymphony to this date. All calls answered immediately, all messages delivered to recipients listed straight away. Logs of all the calls end of the month in a bill, listing all calls and duration of calls. Excellent professional service from Cymphony and the different voices answering the phones, give off a vision of a larger company than we are which is excellent for new business I for many years a long time ago used to be a receptionist, in a small firm in my first job and a Secondary School in my last job before working where i do now. If such a service was available in those days, i would have been out of a job. Cannot recommend Cymphony enough. Well done to all the staff including staff in the background who we never get to speak to if we ever need to which i admit is rare”

Helpful Report

Posted 2 years ago

Good afternoon Rachel. Thank you for your amazing 5* review and kind words. We pride ourselves on being world class, and your words just prove how strong we are in what we do. We certainly look forward to many more years of working along side you. Kind regards Steph

Posted 2 years ago

“Totally reliable service with quick thinking staff. Customers rarely realise they not talking directly to my office allowing us to return the call fully informed.”

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Posted 2 years ago

Good afternoon. Thank you for your fantastic 5* review. It's always lovely to hear how well we deal with the calls we receive. Kind regards Steph

Posted 2 years ago

“Very professional experienced staff on hand to provide support when it's out of hours and at the weekend. We've been with this company for several years and are very happy with the service”

Helpful Report

Posted 2 years ago

Good afternoon Joy Thank you for an amazing 5* review. We really enjoy supporting you, no matter what day or time it is. We certainly look forward to working with you for many more years. Kind regards Steph

Posted 2 years ago

“Many years of excellent service. Never miss a call. They notify me on multiple channels (various e-mail addresss and text). Would strongly recommend! :-)”

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Posted 2 years ago

Good afternoon Mike. What a lovely review you have provided us, thank you so much. It's fabulous to know you would strongly recommend our services. We look forward to many more years working alongside you. Kind regards Steph

Posted 2 years ago

“Amazing service Messages are always precise and informational Would definitely recommend using this service :)”

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Posted 2 years ago

Good afternoon Julie. Thank you for a fantastic 5* review and lovely comments. It's great to know you would recommend using the services we provide. Kind regards Steph

Posted 2 years ago

“It is very comforting to know that Cymphony are there in the background to field potentially valuable phone calls when we cannot get to the phone. They are always polite, listen to feedback and convey messages quickly and efficiently. Great service!”

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Posted 2 years ago

Good morning, Laura. Thank you for your fantastic 5* review and kind words. We take all feedback on board, so it is lovely to hear such great comments about our staff members and the service we provide. Kind regards Steph

Posted 2 years ago

“We have used cymphony for around the last 6 years now. Brilliant service and they never miss a beat. Highly recommend to any business looking for this kind of service!”

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Posted 2 years ago

Good morning Neill. Thank you for a brilliant 5* review. We love having you as a client, and hopefully for many more years to come. Kind regards Steph

Posted 2 years ago

“A competant and reliable call answering service able to handle complex calls and able to notify us of the calls in many different ways. Very responsive to the usual routine adjustments to telphone answering that we need for the efficient runing of our business.”

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Posted 2 years ago

Good Morning Paul. Thank you for such a lovely 5* review. It's great to read such positive comments on how we help your company and how efficient we are in everything we do. Kind Regards Steph

Posted 2 years ago

“Cymphony have provided a great all round service and been extremely prompt in terms of communication and the set-up of the services. They've saved me a huge amount of admin time which I've been able to direct toward other tasks, and do a great job at giving the impression to the customer that they are on-site as part of the team.”

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Posted 2 years ago

Good afternoon Dean. Thank you so much for your fantastic 5* review and comments. It's lovely to hear when a valued client gives such great feedback. Kind Regards Steph

Posted 2 years ago

“Don’t hesitate to use these guys - it’s like having in house staff but they are not !”

Helpful Report

Posted 2 years ago

Good afternoon. Thank you so much for your amazing 5* review. It pleases us to know we give you a great service. Kind Regards. Steph

Posted 2 years ago

“We have been working with Cymphony ever since our company was founded. They represent the first person someone speaks to at our company, ensuring clients and partners feel valued and supported from their very first contact. Cymphony has also helped our transition to a hybrid working pattern - providing the same high quality service to our business whether we are working from our homes or our offices. We do not hesitate to recommend Cymphony to other businesses, they are a friendly and capable team providing a fantastic service.”

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Posted 2 years ago

Good Afternoon Elliot. Thank you so much for your fantastic review. It certainly makes us a proud team to hear how well we work for your company, and we look forward to many more years of working along side you. Kind Regards Thanks

Posted 2 years ago

Cymphony is rated 4.7 based on 472 reviews