Cymphony Reviews

Name: Cymphony
Address: The Dovecote, Crewe Hall Farm Buildings, Old Park Road, Crewe, Cheshire East
Rating: 4.73

4.7 Rating 464 Reviews

95 %

of reviewers recommend Cymphony

Company Reviews

Metrics

Info

4.7

Based on 464 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0333 800 2828

Email:

enquiries@cymphony.co.uk

Location:

The Dovecote, Crewe Hall Farm Buildings,
Old Park Road,
Crewe
Cheshire East
CW1 5UE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We're a small team and we sometimes work remotely, so it's very helpful to have Cymphony's team answering the phones on our behalf and immediately sending us a message so that we can deal with it wherever we are and when it suits us to do so.”

Helpful Report

Posted 2 years ago

Good Afternoon Oliver, Thank you so much for your kind words and great score. I know the team will be so pleased to hear that you are happy with the service and I will be certain to pass your comments on. Kind Regards, Alison

Posted 2 years ago

“We never miss c clients'c calls which just adds to a good customer service”

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Posted 2 years ago

Good Afternoon, Thank you so much for your amazing review and comments it is greatly appreciated. I will pass on your comments to the Team. Kind Regards, Alison

Posted 2 years ago

“Cymphony provide a great service... Been using them for more than a decade, very pleased with the service they provide... they have been invaluable in providing the business with a professional front.”

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Posted 2 years ago

Good Afternoon Ian, Thank you so much for your kind words and amazing score, we really appreciate you taking the time out to share your experience with us. We look forward to working with you for many more years to come. Kind Regards, Alison

Posted 2 years ago

“Very good reliable service, just whot your company needs.”

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Posted 2 years ago

Good Afternoon, Thank you so much for taking the time to leave us a 5-star review - it is much appreciated. We look forward to working with you for many more years to come. Kind Regards Alison

Posted 2 years ago

“A professional and reliable service which helps our small business to function.”

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Posted 2 years ago

Good Morning Claire, We really appreciate your feedback. It's great to hear that you are happy with the Cymphony service. Kind Regards, Alison

Posted 2 years ago

“I have used Cymphony for at least 10 - 12 years and have always found their service to be spot on.”

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Posted 2 years ago

Good Morning Robert, Thank you so much for your kind words and amazing review. Kind Regards, Alison

Posted 2 years ago

“Allows me to run my accountancy business with minimal admin support. Calls are dealt with efficiently and messages always get through. A service that just works and works well.”

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Posted 2 years ago

Good Morning Ian, Thank you for your amazing 5-star review and lovely comments, we appreciate your business and value your feedback. Kind Regards, Alison

Posted 2 years ago

“Always respond quickly to our requests and are always pleasant and professional”

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Posted 2 years ago

Hi Lynne, Thank you so much for your amazing 5 * review. We really appreciate your feedback. I am glad you're happy with our service. Kind Regards Alison

Posted 2 years ago

“JUMP Children's Charity have been using Cymphony services for several years now and trust them implicitly to pass on messages to us in a timely way so that we can deliver our special photography services for families that have children with life limiting health conditions. Throughout our relationship with Cymphony we have experienced an excellent service and highly recommend them to any businesses or organisations that need to have highly effective communication systems. Thank you to everyone at Cymphony from JUMP Children's Charity”

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Posted 2 years ago

Hi Christine, Thank you so much for your amazing 5 * review and lovely comments. I will pass your feedback on to the Team as they will be over the moon. Kind Regards Alison

Posted 2 years ago

“Very reliable and efficient. Does the job well.”

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Posted 2 years ago

Good Afternoon James, Thank you so much for your amazing 5 * review and comments it is greatly appreciated. Kind Regards Alison

Posted 2 years ago

“We have been a client of Cymphony for several years and they have been a real asset to our company, definitely part of the team!!”

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Posted 2 years ago

Good Afternoon Rick, Thank you so much for your kind words and amazing review. We're glad you love the service. Kind Regards Alison

Posted 2 years ago

“A great way to have a local telephone number on your vehicle without the need to be home to answer the phone. Callers seem to prefer a landline number, they pay standard rate, I pay the balance. (Works out less than £15 most months) I always say that it's been transferred to my mobile as I am out of the office. A virtual landline is a great business tool.”

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Posted 2 years ago

Good Morning Paul, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Kind Regards Alison

Posted 2 years ago

“I have used Cymphony for many years and they provide a great value for money service, helping me run my business.”

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Posted 2 years ago

Good Afternoon Keith, Thank you so much for taking the time to leave us a 5-star review - it is much appreciated. We look forward to working with you for many more years to come. Kind Regards Alison

Posted 2 years ago

“We have used Cymphony for years and very happy with their service, professionalism and value.”

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Posted 2 years ago

Good Morning Chris, Thank you for your amazing review, I am so glad you love our service and thank you for your kind words. Kind Regards Alison

Posted 2 years ago

“Cymphony delivers exactly what they promised, at extremely good value. They have worked with us on our call scripts and adapted when needed to ensure it covers most eventualities, and our account manager is always responsive and helpful. They answer the calls professionally and effectively. As a team we are very pleased with Cymphony and their service has helped us significantly.”

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Posted 2 years ago

Good Evening Tim, Thank you so much for your amazing comments, we really do appreciate you and your business. Thank you for your 5-star review. Kind Regards Alison

Posted 2 years ago

“great value for money and great service which constantly takes on feedback from me as a customer Thanks guys”

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Posted 2 years ago

Hi Matthew, Thank you for your amazing review and comments it is really appreciated. Kind Regards Alison

Posted 2 years ago

“Great gate keepers ... blocking all those annoying cold callers, but also dealing with new business enquiries and existing clients in a very professional manner. Very much part of my team and highly recommended.”

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Posted 2 years ago

Good Morning Hannah, Thank you for your amazing 5-star review and lovely comments, we appreciate your business and value your feedback. Kind Regards Alison

Posted 2 years ago

“Cymphony are worth their weight in gold to me as their support means I never miss a sales enquiry. Lots of enquirers don't like to leave a voicemail so live answering is essential in a customer-focused business like ours. What impresses me most is that my enquirers always refer to the call handler as my colleague - it doesn't feel to them like a call centre "just taking a message" experience. I was initially worried that the Cymphony team might not cope with Scottish accents and names but they take great care to get all the details right and I have been really happy with the quality of their service. The enquiries are always handled accurate and I get the details by email within a few minutes of the call. They're an essential part of my sales team.”

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Posted 2 years ago

Good Morning Morag, Thank you for taking the time to leave us such a fantastic review! We are so pleased to be an integral part of your Team. Kind Regards Alison

Posted 2 years ago

“With Cymphony having the corporate script to answer the phone, ensuring no potential & existing client call is missed they record all the necessary information needed. This enables us to call the potential / existing client back at the right level of conversation. Excellent service all round and well worth their fees. Also we get regular calls / emails from their client manager to ensure that everything is operating smoothly and where an issue has arisen is addressed promptly.”

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Posted 2 years ago

Good Morning James, Thanks for posting such lovely comments and for the 5-star review, we really appreciate it. Kind Regards, Alison

Posted 2 years ago

“We've been working with Cymphony for a year now and I can say that their service has been fantastic. We receive a phone call from their quality manager on a regular basis to ensure we're receiving good service. You simply provide them with a script for conversations with your customers (callers) and they collect the required information. This ensures we can address all enquiries to the right team member. There have been some cases when we didn't receive sufficient information, but then with a help of their quality manager, we've tweaked the script and it ever since works nicely. I really feel that they do care about the quality of the service. Their payment plan is transparent and is a right fit for our customer servicing budget. I 100% recommend this service.”

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Posted 2 years ago

Good Morning Armand, Thank you for taking the time to review our service and for the amazing comments and score. Kind Regards Alison

Posted 2 years ago

Cymphony is rated 4.7 based on 464 reviews