Cymphony Reviews

Name: Cymphony
Address: The Dovecote, Crewe Hall Farm Buildings, Old Park Road, Crewe, Cheshire East
Rating: 4.73

4.7 Rating 472 Reviews

95 %

of reviewers recommend Cymphony

Company Reviews

Metrics

Info

4.7

Based on 472 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0333 800 2828

Email:

enquiries@cymphony.co.uk

Location:

The Dovecote, Crewe Hall Farm Buildings,
Old Park Road,
Crewe
Cheshire East
CW1 5UE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service”

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Posted 5 years ago

Thank you Adam for your review, it is greatly appreciated. Kind Regards Alison

Posted 5 years ago

“Helpful and professional. Knowledgeable and gave relevant advise”

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Posted 5 years ago

Thank you for your 5 star review, always here if you need any assistance. Kind Regards Alison

Posted 5 years ago

“The level of service is excellent”

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Posted 5 years ago

Thank you Clare for your fantastic review, it is great working with you all these years. Kind Regards Alison

Posted 5 years ago

“Still working through”

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Posted 5 years ago

Thank you Myles for your review it is greatly appreciated. Kind Regards Alison

Posted 5 years ago

“Cymphony has helped our organisation for many years now to deal with customers in a situation of high volume or systems failure. They have always been extremely accommodating with our requests and the quality of their service is excellent. We monitor calls taken by them regularly to ensure our customers receive a great service and they never fail us. I would highly recommend their services to any organisation.”

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Posted 5 years ago

Thank you Sandro for your brilliant review and it is a pleasure working with you, Kind Regards Alison

Posted 5 years ago

“Very helpful”

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Posted 5 years ago

Thank you for your review Shad, please let us know if you need any further assistance. Kind Regards Alison

Posted 5 years ago

“I'm surprised Cymphony have contacted me twice asking for me to leave a review as they should know it would not be good. I have had to make several complaints to them for taking wrong numbers and incorrect spellings in names and email addresses. Recently by the time they re-sent the correct phone number after the weekend I had already lost the lead. Despite multiple apologies and telling me "we have spoken to the call handler and offered further training" the service has not improved.”

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Posted 5 years ago

“There seems to be a delay between the clients enquiry and us receiving the notification.”

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Posted 5 years ago

“Overall an outstanding service offered by Cymphony. It could be a 5 but what lets it down is we occasionally get clients booked in without sufficient lead time and others from outside our area of operation.”

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Posted 5 years ago

Thank you for taking the time to leave us a review Gordon. We really appreciate the feedback and will work hard to get that 5 star.

Posted 5 years ago

“Detailed messages, happy with the services”

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Posted 5 years ago

Thank you for your great review Lawrence. Kind Regards Alison

Posted 5 years ago

“We’re a small NW based Children’s Charity & when we really value having Cymphony pick up calls to our enquiry line. The email notifications with details on who rang & why are great. We also receive prompt texts when a call is deemed as urgent, this gives us the confidence that we won’t ever miss something that really can’t wait. Thanks Cymphony !”

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Posted 5 years ago

Thanks so much Charlie. It is a pleasure working with you. Kind Regards Alison

Posted 5 years ago

“I have been a Cymphony (and MessageBase previously) client for several years. I am pleased with the service. There was a billing issue on one occasion only - some services incorrectly charged for - but when this was brought to the attention of Cymphony, the mistake was corrected quickly.”

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Posted 5 years ago

Thank you for kind review John it is really appreciated. Kind Regards Alison

Posted 5 years ago

“We've used Cymphony for quite a while now and have found it to be a great service, it's very convenient for our Business. It's great for us when we can't take a call or are simply away from the office. Messages taken are clear and concise which allow us to prepare to call our clients back. Thanks to all at Cymphony for all you do!”

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Posted 5 years ago

Thank you so much for this lovely review Dave! The team will be over the moon with this! :-)

Posted 5 years ago

“Excellent company, very friendly and totally professional we've been with them for a long time and will be staying, Thanks !”

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Posted 5 years ago

Thank you Dale so glad to hear you are happy and we look forward to working with you for many more years to come. Kind Regards Alison

Posted 5 years ago

“speedy, efficient, polite”

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Posted 5 years ago

Thank you David greatly appreciated. Kind Regards Alison

Posted 5 years ago

“I have been using Cymphony for over 5 years and have always been very satisfied with their professionalism in dealing with my calls and messages. Very happy, thank you for providing a great service.”

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Posted 5 years ago

Hi Leonardo thank you so much for your fantastic review I will pass your comments on to the Team. Kind Regards Alison

Posted 5 years ago

“Very good but occasionally make mistakes with names and telephone numbers.”

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Posted 5 years ago

Thank you for your review John it is greatly appreciated. Please let us know if you get any details that are not correct so we can investigate this for you. Kind Regards Alison

Posted 5 years ago

“Staff committed to deliver excellent service. Especially December 2018 when we had operational issues with snow and drones, staff was really on the ball with the full support handling increased volume of calls and communicating with clients. Thank you all for you long and outstanding service, I believe almost 10 years now!”

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Posted 5 years ago

Ivana thank you so much for leaving this amazing review! We look forward to many more years of working together! Kind Regards Alison

Posted 5 years ago

“Very professional and consistently good service.”

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Posted 5 years ago

Thank you so much for your kind words Paul, I will pass this on to the team! Kind Regards Alison

Posted 5 years ago

“We are satisfied with the service”

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Posted 5 years ago

Kosta, thank you so much for leaving this review! Kind Regards Alison

Posted 5 years ago

Cymphony is rated 4.7 based on 472 reviews