Cymphony Reviews

Name: Cymphony
Address: The Dovecote, Crewe Hall Farm Buildings, Old Park Road, Crewe, Cheshire East
Rating: 4.73

4.7 Rating 464 Reviews

95 %

of reviewers recommend Cymphony

Company Reviews

Metrics

Info

4.7

Based on 464 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0333 800 2828

Email:

enquiries@cymphony.co.uk

Location:

The Dovecote, Crewe Hall Farm Buildings,
Old Park Road,
Crewe
Cheshire East
CW1 5UE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall an outstanding service offered by Cymphony. It could be a 5 but what lets it down is we occasionally get clients booked in without sufficient lead time and others from outside our area of operation.”

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Posted 5 years ago

Thank you for taking the time to leave us a review Gordon. We really appreciate the feedback and will work hard to get that 5 star.

Posted 5 years ago

“Detailed messages, happy with the services”

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Posted 5 years ago

Thank you for your great review Lawrence. Kind Regards Alison

Posted 5 years ago

“We’re a small NW based Children’s Charity & when we really value having Cymphony pick up calls to our enquiry line. The email notifications with details on who rang & why are great. We also receive prompt texts when a call is deemed as urgent, this gives us the confidence that we won’t ever miss something that really can’t wait. Thanks Cymphony !”

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Posted 5 years ago

Thanks so much Charlie. It is a pleasure working with you. Kind Regards Alison

Posted 5 years ago

“I have been a Cymphony (and MessageBase previously) client for several years. I am pleased with the service. There was a billing issue on one occasion only - some services incorrectly charged for - but when this was brought to the attention of Cymphony, the mistake was corrected quickly.”

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Posted 5 years ago

Thank you for kind review John it is really appreciated. Kind Regards Alison

Posted 5 years ago

“We've used Cymphony for quite a while now and have found it to be a great service, it's very convenient for our Business. It's great for us when we can't take a call or are simply away from the office. Messages taken are clear and concise which allow us to prepare to call our clients back. Thanks to all at Cymphony for all you do!”

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Posted 5 years ago

Thank you so much for this lovely review Dave! The team will be over the moon with this! :-)

Posted 5 years ago

“Excellent company, very friendly and totally professional we've been with them for a long time and will be staying, Thanks !”

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Posted 5 years ago

Thank you Dale so glad to hear you are happy and we look forward to working with you for many more years to come. Kind Regards Alison

Posted 5 years ago

“speedy, efficient, polite”

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Posted 5 years ago

Thank you David greatly appreciated. Kind Regards Alison

Posted 5 years ago

“I have been using Cymphony for over 5 years and have always been very satisfied with their professionalism in dealing with my calls and messages. Very happy, thank you for providing a great service.”

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Posted 5 years ago

Hi Leonardo thank you so much for your fantastic review I will pass your comments on to the Team. Kind Regards Alison

Posted 5 years ago

“Very good but occasionally make mistakes with names and telephone numbers.”

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Posted 5 years ago

Thank you for your review John it is greatly appreciated. Please let us know if you get any details that are not correct so we can investigate this for you. Kind Regards Alison

Posted 5 years ago

“Staff committed to deliver excellent service. Especially December 2018 when we had operational issues with snow and drones, staff was really on the ball with the full support handling increased volume of calls and communicating with clients. Thank you all for you long and outstanding service, I believe almost 10 years now!”

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Posted 5 years ago

Ivana thank you so much for leaving this amazing review! We look forward to many more years of working together! Kind Regards Alison

Posted 5 years ago

“Very professional and consistently good service.”

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Posted 5 years ago

Thank you so much for your kind words Paul, I will pass this on to the team! Kind Regards Alison

Posted 5 years ago

“We are satisfied with the service”

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Posted 5 years ago

Kosta, thank you so much for leaving this review! Kind Regards Alison

Posted 5 years ago

“A friendly and efficient company; i have been very pleased with their services.”

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Posted 5 years ago

Thank you so much for the great feedback! Should you ever need anything please do let me know. Kind Regards Alison

Posted 5 years ago

“Always a good professional service.”

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Posted 5 years ago

Thank you for your review glad to hear that the service is working well for you. Kind Regards Alison

Posted 5 years ago

“Cymphony is amazing especially during the busy periods and you are slightly short of staff to answer the phones”

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Posted 5 years ago

Thank you Georgie for your fantastic review it is greatly appreciated. Kind Regards Alison

Posted 5 years ago

“Have been using Cymphony for the last 10 years, great service, very happy with them, couldn't have survived without them”

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Posted 5 years ago

Thank you so much for your review and feedback it is great to know. Kind Regards Alison

Posted 5 years ago

“Cymphony do what I need them to do and not a lot more. Sometimes I have concerns from callers who contact me separately to say the call wasn't answered, or was answered poorly, but on the whole Cymphony do a good enough job.”

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Posted 5 years ago

Thank you Mark for your review it is greatly appreciated. If there is anything I can do to improve the Service for you then please let me know and I will be happy to assist. Kind Regards

Posted 5 years ago

“Flexible and they listen to what you want. great service allows me to do my job without worrying about missing calls”

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Posted 5 years ago

Thank you Richard for your brilliant review it is greatly appreciated. Kind Regards Alison

Posted 5 years ago

“Very happy to have the support of Cymphony. They could not be more helpful, professional and efficient. Great company I highly recommend.”

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Posted 5 years ago

Thank you for the brilliant review Bradley! We are really enjoy being apart of your team. Kind Regards Alison

Posted 5 years ago

“Always efficient, always prompt and always helpful. What more can I say, does what it says on the tin.”

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Posted 5 years ago

Thank you very much for your kind review John. We are very pleased to hear your thoughts and we will continue providing this excellent service to you! Kind Regards Alison

Posted 5 years ago

Cymphony is rated 4.7 based on 464 reviews